slick17 wrote:

That doesn't really matter now does it npinks...cause NOBODY called me back!

Well it does matter as anyone can book you in for a service, not just the service manager

So you contact a dealer who has a really good reputation.

I gather this is the first time you called and based on the lack of reply you dismiss them out of hand.

Fair enough but can you be absolutely certain they had the correct number and that the number was available (ie not engaged) the whole time? If it was a mobile can you gaurantee it and the network had a good signal?

As you say you are the customer and you have the choice to go elsewhere. Me I'd give a dealer with a good reputation a second chance rather than cross my fingers elsewhere.

Good Luck

Richard

It is also interesting that LPR is NOT mentioned in the title. Is this to prolong them noticing it in the hope of damaging there reputation....

James will be aware of it by now or will be as soon as he reads his pm, thought he might like to be aware,,often ends up a happy ending not the happy ending you might get elsewhere though

^^^

Oh the humanity! Pram here







Teddy





Way Over here !


Did any one get hurt ...... No

Never had anything to do with LPR .

Sometimes I forget to pass a message on, or forget to ring someone back, maybe a return call would have done the trick.

Sometimes I carnt spell Ivor

Rigsby MY16 AUTOBIOGRAPHY Indus silver with some toys

2012 3.0 SDV6 Luxury gone, but a great motor

Shock horror a Land Rover garage treated you like you weren't that important! Even after the launch of one of their biggest announcements to date regarding the new FFRR

However this is the first post I've read bad things about LPR as you only had a bad experience in our eyes on not speaking to someone my opinion is that LPR are a good dealership.

If you really want to be disheartened get your demanding ass up north and see how you're treated with a self important attitude.

Gerico wrote:

It is also interesting that LPR is NOT mentioned in the title. Is this to prolong them noticing it in the hope of damaging there reputation....

crookedm wrote:

Shock horror a Land Rover garage treated you like you weren't that important! Even after the launch of one of their biggest announcements to date regarding the new FFRR

However this is the first post I've read bad things about LPR as you only had a bad experience in our eyes on not speaking to someone my opinion is that LPR are a good dealership.

If you really want to be disheartened get your demanding ass up north and see how you're treated with a self important attitude.

I am quoting you but this also applies to the other posters who are rushing to defend the dealership liked they owned it.

Main dealers charge premium rates for everything they do; selling cars;servicing etc. The customer/potential customer should expect a premium service....That means..returning a call asap...or at least that day.Not really asking for much is it.

For those who think it is asking too much and continue to stoutly defend the dealer...maybe your are just pushovers  S/C 06 Black

slick17 - you're not my wife by any chance - she moans for England and the rest of the world! 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

Given their email addresses are on here, I would (and have done ) dropped them a friendly email explaining what you needed and requesting a call back when convenient - you could even detail times that suited you
Has always worked for me.
Youre also making the assumption that David got the message


Comment re pushovers......

@ VA .........I did have to check it wasn't Mrs Bean  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

Maybe a step back and a deep breath in order here,yes it's annoying and I admit I expect people to do what they say they will do especially when it comes to work.i have no dealings with lpr and I'm never likely to have,but I can't ever recall anything bad about them and if there has been an issue it has been sorted promptly and politely.just don't cut your nose off to spite your face over a not passed on message or something more important.A good garage dealer or Indy is hard to find.
Steve

[quote="Very Annoyed"]slick17 - you're not my wife by any chance - she moans for England and the rest of the world![/quote

Wait let me check.....no Phew no offence...Very Annoyed S/C 06 Black

Nope not defending like I own them but when I see 99.9% posts positive regarding them I question one that slates.

Granted if you'd walked in, sat in vehicles, asked for assistance and been ignored I'd understand. However as you called its faceless and whilst it is bad you didn't receive a call back surely that's not enough to say its not that worthy of your business.

First impressions are important in garages and I sympathise with you on not feeling that special as I've had treatment worse in a LR garage however I went back and they where great. Maybe if you'd been there physically you'd have seen if they where busy and had a more informed view.

Who knows but for every bad service we tell 10 people!

As for a pushover,nope I'm just not a self appointed VIP.

Last edited by crookedm on Fri Sep 07 2012 9:07pm. Edited 1 time in total