RRSPORT.CO.UK

    Forum   Gallery   Shop   Sponsors
Home > General (L494) > My SVR Story (picture heavy!)
Post Reply  Down to end
Page 10 of 11 <123 ... 91011>
 
philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1689

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

Yes - the three chains, all the tensioners and guides, the four VVT sprockets, the four VVT solenoids, the three timing chain covers, the crank gear (and broken A/C pipe and coolant pipe). 

Post #649051 Thu Jul 24 2025 9:20am
View user's profile Send private message View poster's gallery Reply with quote
RRSTDV8



Member Since: 13 Aug 2011
Location: Northamptonshire
Posts: 9109

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

philmw wrote:
Indeed. The 10 days after expiration of the warranty was the kicker.


And no goodwill from JLR after having bought several vehicles is a bit poor. Sure, you've had it 10 years but even so. Even a little contribution would have been a nice gesture. So that's customer lost - not that JLR will worry as they can sell then as fast as they build them these days.

I had a Mk4 Golf that needed a new gearbox just after it had passed the 60k warranty period. Garage spoke to VW who covered half the cost. And I'd bought the car second hand at 5 months old. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #649055 Thu Jul 24 2025 10:50am
View user's profile Send private message View poster's gallery Reply with quote
philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1689

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

Business is business: JLR can (at the moment) sell the cars they make. I pay cash so worth little to the dealership. The warranty company have optimised the timing of their cover. 

Post #649057 Thu Jul 24 2025 11:42am
View user's profile Send private message View poster's gallery Reply with quote
RRSTDV8



Member Since: 13 Aug 2011
Location: Northamptonshire
Posts: 9109

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

Yes, you're quite right but it does somewhat grate. You've bought 5 new vehicles from them after all. Brand loyalty goes both ways. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #649061 Thu Jul 24 2025 3:41pm
View user's profile Send private message View poster's gallery Reply with quote
Col



Member Since: 02 Sep 2012
Location: Hawkes Bay NZ
Posts: 5116

New Zealand 2013 Range Rover Sport Supercharged Autobiography Santorini Black

Would be nice gesture if they supplied the parts you need at cost price, would be something, but not much chance of that either I guess.

Cheers
Col

Post #649071 Thu Jul 24 2025 10:54pm
View user's profile Send private message View poster's gallery Reply with quote
Eaters



Member Since: 11 Apr 2016
Location: East Sussex
Posts: 1557

United Kingdom 2008 Range Rover Sport TDV8 HSE Zermatt Silver

I was in your shop, having been a loyal customer for many years. Something went wrong but you refused to fix it or even help. So I went away feeling disappointed. I told my friends about your poor service. Now you are allocating vast sums to your marketing budget to try and get me back. But I was in your store and you drove me away.

It is difficult to attract a new customer to your store, but it is almost impossible to convince an existing customer to return after experiencing poor service. Some business owners get this and use their brains accordingly - but some just don't get it. Robin
2008 Range Rover Sport TDV8
Gone:
Jaguar S-Type V8 4.2 Sport
MGZTT 190 2.5

Post #649076 Fri Jul 25 2025 7:46am
View user's profile Send private message View poster's gallery Reply with quote
RRSTDV8



Member Since: 13 Aug 2011
Location: Northamptonshire
Posts: 9109

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

Col wrote:
Would be nice gesture if they supplied the parts you need at cost price, would be something, but not much chance of that either I guess.

Cheers
Col


Yes, Col, that sort of thing would have cost them Censored all but would be a gesture that people remember. I can see the OP's point too, of course, and it is his car after all. Bow down 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #649080 Fri Jul 25 2025 9:29am
View user's profile Send private message View poster's gallery Reply with quote
Lindab



Member Since: 20 Nov 2017
Location: Dundee
Posts: 932

United Kingdom 

I was going to say to leave a Censored review on Trustpilot (worked for me on someone else) to perhaps shame them into helping, but reading reviews on Trustpilot about JLR, nearly every one is scathing Big Cry , so appears they don't care about the customers. Hope you get a resolution Range Rover Sport (gone): Mercedes S63 AMG Coupe: 992 Porsche Carrera 4S: Range Rover Fifty P400e

Post #649081 Fri Jul 25 2025 9:29am
View user's profile Send private message View poster's gallery Reply with quote
41jules1967



Member Since: 01 Jun 2025
Location: Leeds
Posts: 79

United Kingdom 

I get the frustration but when do we think factory support should end?
On the one hand, I was very happy when my 6 year old Mercedes got a brand new brake pump FOC, and on the other end of the scale, angry when my Daughter was turned down for a replacement suspension spring on a 3 year 1 month old Fiat Panda (bought new and with 5k on the clock).

There has to be a sensible point somewhere.

In my head, it's 5 or 6 years and 100k, whichever is the sooner.
After that point, don't expect anything from the manufacturer.

So in cold terms, 10 years / 100k is expecting a lot. Probably too much.
I have a 2019 Discovery Sport with the infamous Ingenium in it. Only 36k on the clock but I know full well that if the timing chain lets go, as they are prone to do, I'm on my own, so to expect them to support a 10 year old 100k car for a similar failure causes me some problems.

Chains go on BMWs. I don't hear of them fixing them. Wet belts on Fords are notorious but again, factory support is pretty much unheard of.

I am new to RRS, having previously driven my 2012 Jag XF for 11 years. I traded that in because it succumbed to the split manifold issue that affects the V6 diesel and at it's age and mileage, it owed me nothing but equally wasn't worth pouring thousands in. It had 130k on the clock, full service history. Should I have expected some help from JLR, or is a 13 year old Jag with 130k on the clock, outside such support? The aircon was also playing up? Is that reasonable at that age and mileage,

In truth, opening the gate to such claims would be ruinous so I understand why they refuse, annoying as it is.
So if 10 years 100k isn't far enough, then when?
I get the emotional reaction, but in the cold light of day, where is the line? 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

Post #649082 Fri Jul 25 2025 9:51am
View user's profile Send private message View poster's gallery Reply with quote
Jjvd21



Member Since: 20 Dec 2011
Location: Chicago
Posts: 258

United States 

Here in the states there are a few companies that manufacture the AJ133 with new cylinder sleeves and updated parts. Are you able to source a new motor with upgrades? Then you could keep thus thread going for another 10+ years!

I’ve not heard great things about the SV. Most people claim to miss the oldest SVR or the 18+ vs the SV. 2020 SVR / R.I.P. 2019 SVR / 2016 D4 Landmark / 2005 D3 HSE

Post #649108 Sat Jul 26 2025 8:58pm
View user's profile Send private message View poster's gallery Reply with quote
philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1689

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

Parts have arrived and repair hoping to start tomorrow. Very Happy 

Post #649142 Tue Jul 29 2025 9:41am
View user's profile Send private message View poster's gallery Reply with quote
philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1689

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

Repair started today. Very Happy

Couldn't remove injectors without damaging them. Cam lobes worn. One timing chain piston sticking. Oil pump sprocket heavily worn. Mad Crying or Very sad

So, so much to have gone wrong without any indication or warning. And in 10 days. Rolling Eyes 

Post #649151 Tue Jul 29 2025 4:28pm
View user's profile Send private message View poster's gallery Reply with quote
Snow White



Member Since: 09 Jan 2018
Location: Mid Norfolk
Posts: 31

United Kingdom 

Just a general question as someone looking at possible buying a SVR.

Are the timing chains and/or tensioners built into the servicing schedule on a V8?

As we know, other petrol engines within the Land Rover brand eat chains/tensioners but I didn't think the V8 suffered, providing sensible servicing was done. (which clearly yours has been)

Diesels require a cambelt change every 7 yrs/105k should we be considering it necessary for petrol engines as well? RRS 2012 HSE Lux Alive stage 1 remap. timed heater, General Grabbers, sump guard
D3 with BAS & general grabbers (gone)
Defender with 3 winches and other subtle mods (gone)

Post #649334 Thu Aug 07 2025 5:55pm
View user's profile Send private message View poster's gallery Reply with quote
41jules1967



Member Since: 01 Jun 2025
Location: Leeds
Posts: 79

United Kingdom 

I don’t believe chain are built into any schedule. In theory, it starts to rattle, you replace it. When that is will vary hugely depending on servicing, as well as usage pattern. A car that’s cruised on the motorway most of its life will likely been unworn. A car that’s been used enthusiastically and done a fair bit of stop start, or else skipped the odd service will be a very different matter.
It’s probably not a bad idea to replace it around 100k / 10 years, if only for the age of the plastic guides, but as the OP discovered, even that may be too late.
Maybe it’s advisable to bring the oil service interval down a little for the SVR. Seems JLR have been pushing our luck on those. Certainly the case for the 4 cyl diesels. I’m just lucky my own 180D rarely clocks over 5k before the 12 months is up and it’s back in for a service. 2 years or 24k and I suspect it might not be in such good nick.
Not sure of the time but the app reckons my D300 doesn’t need an oil change for another 17,000 miles. My 270 motorway bashing Merc thrived on 17k changes but I don’t think it’s such a good idea on a DPF equipped RRS that spends 90% of its life locally. 12 months / 10k sounds more sensible and I don’t think I’d argue with someone proposing sooner. 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

Post #649335 Thu Aug 07 2025 9:35pm
View user's profile Send private message View poster's gallery Reply with quote
philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1689

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

No, they aren't. This was one of the things I pointed out to the dealer. Car serviced by them, on schedule, every year. If they are for 'life', then that should be longer than the written service schedule, that goes to 10 years/160k miles.

Latest with mine is that the repair started, but they had difficulty removing the injectors (necessary to get the covers off). Finally managed to get these off (with damage). Inlet cam lobes shows wear - I am waiting the hear if this is excessive or not. Wear on the oil pump sprocket. A timing chain tensioner looks to have failed.

From the first inspection, the only obvious failure was the ancillary chain tensioner (although I had agreed to have the main chains, tensioners, sprockets, and solenoids replaced). If there are all these other problems, I have again pointed out that that these failures must have happened earlier, and that as there was absolutely no indication of a failure (no lights or messages) it was impossible for me to report this and have it fixed under the warranty that I was paying for. 

Post #649386 Sun Aug 10 2025 8:53pm
View user's profile Send private message View poster's gallery Reply with quote
Post Reply  Back to top
Page 10 of 11 <123 ... 91011>
All times are GMT + 1 Hour

Jump to  
Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Site Copyright © 2005-2025 Futuranet Ltd & Martin Lewis
RRSPORT.CO.UK RSS Feed - All Forums

Switch to Mobile site