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PauloAmore



Member Since: 27 Jan 2007
Location: Bonnie Scotland
Posts: 1225

Scotland 
Warranty Knock Back - Dynamic Suspension Failure 2014 L494

Pipe assembly valve block leak in 2014 Dynamic suspension....

Warranty knocked back on the basis that the pipes have corroded.... Corrosion is not covered... £2,500

Thing is, the pipe is a little corroded (as pictured), but its more like the connection piece. The mechanic suggests replacing the whole pipe run from the reservoir to the ARB cylinder.



Thoughts? Help! Suggestions appreciated. Having just spent £850 on a warranty extension (I kinda thought i was covered).

Edit : Odd - corrosion is not excluded from the policy.
https://landrover-extendedwarranty-extend-...cument.pdf

My plan? MOT it. It will fail. Then they fix it under warranty?

Corrosion is mentioned 3 times in the policy documents.

Page 27 : MOT Insurance
- Corrosion is INCLUDED

Steering and Suspension Manual and power steering units, operation of steering lock (where fitted), drag links, track rods/ends, transmission shafts, Constant Velocity (CV) joints and boots, shock absorbers, road springs, wishbones, anti-roll bar links, swivel joints, mountings and bushes, sub-frames and wheel bearings are covered for failure due to: Wear, seizure, leakage, and insecurity. Steering wheel for cracks or fractures.

Peter Vardy Aberdeen - love it. 2014 RRS HSE Dynamic
Morgan Plus 8 / M5

Post #585383 Thu Aug 15 2019 5:41pm
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DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 1610

United Kingdom 

Get a lawyer onto it. Big hammer straight away Thumbs Up Visitor from fullfatrr.com
2011 Vogue SE 4.4 TDV8 Full Fat
GONE - RRS SDV6 HSE MY2012 in Orkney Grey.
1993 200Tdi Tdi Range Rover - a proper Rangie!
1949 Series One 80" in family since 1975! Where it all began.....

Post #585386 Thu Aug 15 2019 6:01pm
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ilard



Member Since: 20 Aug 2010
Location: London
Posts: 700

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Lux Nara Bronze

Seriously, the level of cover vs price is so poor compared to Warranty Direct (and probably other providers) that include wear n tear and such. So I don't know why people buy the LR warranty, I must be missing something.

If a good moan doesn't resolve then potentially pursuing a mis-selling route is an option, or at least the threat of it, for example if in the sales process you were led to believe all was covered. Not sure about Scottish law, but consumers are not expected to read & understand every word of a multi-page terms & conditions document in many circumstances.

Very disappointing situation, sorry you are going through this. RRS TDV6 HSE Lux (2011MY)... Nara Bronze / Arabica

Post #585391 Thu Aug 15 2019 8:44pm
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Farmer Chalk



Member Since: 02 May 2015
Location: London
Posts: 240

I had this argument with the Approved used warranty over my rear aircon pipes on my G4 D3.... I failed .... and since I have refused to renew with them..
Same argument....corrosion.... they are Censored !

Post #585397 Thu Aug 15 2019 9:57pm
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RRSTDV8



Member Since: 13 Aug 2011
Location: Northamptonshire
Posts: 6527

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

They are a third party insurance company so expect them to do what they can to not pay.

Claiming "corrosion" is a bit off, however, for anything thst hangs in the elements under the car. It will have some corrosion on it within months of leaving the factory.

Talk to the ombudsman if the warranty won't budge. Unfair terms get the ombudsman's back up. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #585407 Fri Aug 16 2019 8:33am
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PauloAmore



Member Since: 27 Jan 2007
Location: Bonnie Scotland
Posts: 1225

Scotland 

Thanks chaps...

Interesting its a £2,5k repair at a land rover dealer and £1.2k at my local indie.

Trusted indie (Strathearn Engineering) reckons the pipes can and do corrode / leak (therefore perhaps not just the connections). Amazes me one could fit pipes that corrode in less than 5 years to leak through the metal of the pipe.

Might be interesting to have a thread on warranty claim knock backs. 2014 RRS HSE Dynamic
Morgan Plus 8 / M5

Post #585415 Fri Aug 16 2019 4:46pm
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Disco_Mikey



Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 3427

United Kingdom 

Sent cars back under warranty for brake pipe and ARC pipe leaks. They seem to have made them even worse than the previous generation model Rolling Eyes

Post #585424 Fri Aug 16 2019 7:49pm
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PauloAmore



Member Since: 27 Jan 2007
Location: Bonnie Scotland
Posts: 1225

Scotland 

40% goodwill offered from JLR. Original quote £2500.
- to replace the corroded ARC pipes on the dynamic system. On a LR Extended warranty that includes no such exclusion.

Can’t say I’m impressed. 2014 RRS HSE Dynamic
Morgan Plus 8 / M5

Post #585680 Wed Aug 21 2019 8:17pm
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