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360



Member Since: 02 Aug 2013
Location: kent
Posts: 75

United Kingdom 2011 Range Rover Sport SDV6 HSE Buckingham Blue

Ditto that
I hope you get it sorted,

Post #532306 Tue Aug 08 2017 2:55pm
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philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1473

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

I hope all works out well in the end. As you know JLR are correct in that your contract is with the dealer. Regardless of how nice they are being, you need to go ballistic with them, not JLR. 

Post #532325 Tue Aug 08 2017 6:52pm
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james5599



Member Since: 14 Jun 2009
Location: london
Posts: 155

United Kingdom 

Well done OP for sticking to your guns! Hope it works out !

My barely 1000 mile old Svr is going back tomorrow for a squeaky wheel, brakes or wheel bearing I d imagine.

Post #532389 Wed Aug 09 2017 8:43am
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SVR575



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1227

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Fuji White

Any news Nod? Fuji white. Le Mans interior Autobiography.2011
Formerly TDV8HST
SVR arriving March 18.

Post #533051 Thu Aug 17 2017 12:48pm
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Nod1



Member Since: 09 Mar 2017
Location: Bucks
Posts: 76

United Kingdom 

Hi ya TDV*HST

There has been a lot of conversation between Dealership and Executive Office and quite frankly, the guy in EO has missed his vocation. Should have been a Politician, he says a lot but gives little away. Over the last month one thing is clear in that they have acknowledged the damage but not owned up to it...
AS I said originally, I had rejected the vehicle and after much thought agreed for it to be repaired, which is currently taking place in Scotland...
They have also said a new vehicle will be ordered and then as 2017 is now closed it will have to be an 18 model. They have also said that they have changed my status from 'Rejection' to AVC not sure what that means but I am assured it will speed things up. I am also getting a vehicle in the interim next week until new car is available.

This all sounds very good but I feel very much like a Passenger, being shunted around. At no time have they answered my original questions or put anything solid in writing.
So I am thinking I have no intention of signing my car back to them until I have something concrete in writing confirming
Timescales for new vehicle
Confirmation it will be to the exact spec, albeit upgraded powertrain
When is my money is being repaid
When am I going to be repaid for my extra expense
And finally, an apology for the down right incompetence for what could have been sorted out earlier without all this unavoidable BS...
Will keep you posted
Nod FFRR AB 5Ltr Santorini Black
Mini Cooper Convertible (For Fun )
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Post #533129 Fri Aug 18 2017 7:21am
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donny dog



Member Since: 23 Nov 2016
Location: yorkshire
Posts: 772

United Kingdom 

...and some sort of indemnity against unseen damage if it does turn out to have been in an accident?

Post #533135 Fri Aug 18 2017 8:49am
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syl



Member Since: 10 Mar 2016
Location: Somerset
Posts: 69

United Kingdom 

Nod1 wrote:
They have also said a new vehicle will be ordered and then as 2017 is now closed it will have to be an 18 model. They have also said that they have changed my status from 'Rejection' to AVC not sure what that means but I am assured it will speed things up. I am also getting a vehicle in the interim next week until new car is available.


Assisted Vehicle Change.

Same thing as rejection, with a replacement, I think.

Post #533139 Fri Aug 18 2017 9:03am
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SVR575



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1227

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Fuji White

Hi Nod thanks for letting us know.
Are you keeping you car until they order you the new model next year then?

Plenty of unclear answers from them i see.

Good luck , you deserve the right out come , totally unaccepatable all of this. Fuji white. Le Mans interior Autobiography.2011
Formerly TDV8HST
SVR arriving March 18.

Post #533142 Fri Aug 18 2017 9:18am
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Nod1



Member Since: 09 Mar 2017
Location: Bucks
Posts: 76

United Kingdom 

Hi Ya TD

I was originally told that I could keep my car. but now as they already have my car, I am being told that I will be getting a pool car next week.
I am in two minds about this. Firstly they will be wanting me to sign over my car back to them. And secondly I will lose control of the situation, because my proof apart from pictures has gone.
Part of me would like to keep the vehicle until new one built so at least I would have some control. Otherwise my car will disappear into the second hand market somewhere.
Not really sure how to play this one. Certainly, not sure who to trust.
The dealership are being nice and helpful. But then they have an interest in getting their money back and still keep JLR happy.
Any thoughts?? FFRR AB 5Ltr Santorini Black
Mini Cooper Convertible (For Fun )
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Post #533146 Fri Aug 18 2017 9:46am
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SVR575



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1227

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Fuji White

Ok absolutely you need all this in writing,email. also what about discount on the new one then?
Regards Paul. Fuji white. Le Mans interior Autobiography.2011
Formerly TDV8HST
SVR arriving March 18.

Post #533157 Fri Aug 18 2017 11:05am
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Nod1



Member Since: 09 Mar 2017
Location: Bucks
Posts: 76

United Kingdom 

Hi Paul
This has still to be discussed however, they have been intimating it will be a straight swop...
But as yet nothing in writing.

Quite funny really. When they have nothing to say or confirm they send an email. If it is to promise something or give me some answers they ring !!!

I am beginning to think I might just put my foot down and ask to keep my car till new one built... But not sure what the legal situation would be/

Cheers
Nigel FFRR AB 5Ltr Santorini Black
Mini Cooper Convertible (For Fun )
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FFRR 4.2 Vogue Santorini Black
Ferarri 360 Modena

Post #533158 Fri Aug 18 2017 11:14am
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Beancounter_74



Member Since: 11 Oct 2011
Location: Down here now...
Posts: 5791

England 

Not an SVR by any stretch, but a friend recently had very similar issues with JLR and her lemon of a Disco Sport (paint, electrics and limp mode woes).
They were very keen and almost insistedto put her into a pool car and have hers returned whilst she waited for another (she subsequently bought a stock D4 in the end), so that does seem to be their preferred way.
Me personally, I'd rather hold onto the current one and deliver it back the day I collect the new one. Wink

As an aside, my friends returned lemon DS has now been bought by someone in the local village and I see it pretty much every day....I wonder if they know the woes or have had any issues Whistle BMW F31 335D MSport+ xDrive Touring - Mineral Grey w/ Coral interior
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (starting to wish we'd kept it Surprised )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

Post #533159 Fri Aug 18 2017 11:29am
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SVR575



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1227

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Fuji White

A straight swop would be ideal Nigel get it confirmed in concrete asap. Fuji white. Le Mans interior Autobiography.2011
Formerly TDV8HST
SVR arriving March 18.

Post #533160 Fri Aug 18 2017 12:02pm
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Triple7



Member Since: 27 Oct 2011
Location: Wiltshire
Posts: 136

United Kingdom 

I rejected my Disco Sport (one of the first, build issues), I rejected mine on advice by LR, to do it through LRFS, I guess Nod you are doing it directly throigh LR.

We had a pool car as well up until our new car arrived. LRFS and LRCS were excellent, but we needed to be very firm.

Good, luck with the new SVR. Thumbs Up Current:
2016.5MY RRS HSE Dyn

Gone:
2015MY Disco Sport HSE
2011MY FL2 HSE
2010MY RRS HSE
2008MY D3 HSE

Post #533198 Fri Aug 18 2017 8:22pm
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Johnski



Member Since: 02 Sep 2015
Location: North Wales & North Yorkshire
Posts: 1382

Wales 2012 Range Rover Sport SDV6 HSE Lux Sumatra Black

I wouldn't think they would return your car to you, as you will add to wear and tear, marks, add mileage, and they won't be able to sell for so much once "corrected" This should have been dealt with through specialist solicitor, they would have had it all in writing. You will be getting a newer model which is sure to be more expensive. I feel you are expecting to much in replies etc from them. They might not know how vehicle was damaged, much doesn't get reported or fixed as ok without a report.

My brothers garage had a similar problem once, and legally while new vehicle was being "sought" a pool car of a different make was loaned, as long as it had similar space, auto/manual box etc, that was all that is required evidently. Anything better would be down to goodwill of dealer, yea right. Whistle John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Post #533217 Fri Aug 18 2017 11:35pm
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