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donny dog



Member Since: 23 Nov 2016
Location: yorkshire
Posts: 772

United Kingdom 

The dealer seems to have been first class and could have done no more, it's more the manufacture that seems at fault.

Post #531520 Fri Jul 28 2017 12:41pm
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denny111



Member Since: 07 Dec 2014
Location: Kent
Posts: 50

hi
really depends on where the damage occured
Was it at the dealership and they just hoped l would not notice or just accept it?
OR
Was it sent to the dealership by JLR?

Post #531523 Fri Jul 28 2017 1:38pm
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donny dog



Member Since: 23 Nov 2016
Location: yorkshire
Posts: 772

United Kingdom 

I was referring more to their 'no quibble' resolution of your complaint, rather than the actual defects. Personally, if I were sticking with JLR, I'd stick with the same dealer.

Post #531525 Fri Jul 28 2017 1:46pm
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denny111



Member Since: 07 Dec 2014
Location: Kent
Posts: 50

you must be joking
They must have known the car was damaged on the pre delivery inspection but declined to mention
no way would l use them
rather take my chances elsewhere
But next time l will do a thorough inspection before accepting the car

Post #531527 Fri Jul 28 2017 1:57pm
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donny dog



Member Since: 23 Nov 2016
Location: yorkshire
Posts: 772

United Kingdom 

But you took some time to notice, maybe they also did.

Post #531528 Fri Jul 28 2017 2:01pm
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 15621

2013 Range Rover Sport SDV6 HSE Stornoway Grey

I think if you read the early posts this SVR was delivered direct to the OP at Solihull and not via dealership, he paid the additional to take delivery at the factory. That means either the QC at the end of the line found damage and sent it back to be "repaired" or the spray process was originally defective in the factory (in which case there will be lots of cars with the same issue?). The vehicle was never put on a transporter unless it was shipped to the Gaydon holding area and then back to Solihull. PDI etc was done at the factory handover facility 2015MY Corris Grey SDv6 HSE Dynamic, preceeded by a 2.7SE RRS, a 3.6TDv8 RRS, several FFRR's and 2 Evoques.
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW.... my fun car to enjoy bashing and denting 20 years old and still giving loads of fun

Post #531531 Fri Jul 28 2017 3:08pm
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donny dog



Member Since: 23 Nov 2016
Location: yorkshire
Posts: 772

United Kingdom 

So what has the dealer done wrong? They seem to have done everything possible to offer replacement and then recompense.

Post #531532 Fri Jul 28 2017 3:21pm
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TDV8HST



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1193

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Fuji White

donny dog wrote:
The dealer seems to have been first class and could have done no more, it's more the manufacture that seems at fault.


Right with Nods car i don't think there is a problem with the dealer it was ordered at as it was even a factory collection.
denny on the other hand is not happy with his dealership as they might have known of the damage and neglected to inform him. Fuji white. Le Mans interior Autobiography.2011

Post #531533 Fri Jul 28 2017 3:38pm
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denny111



Member Since: 07 Dec 2014
Location: Kent
Posts: 50

TDV8HST
Absolutly correct they must have noticed it but were deceitful in not informing me hoping to get away with it

donny dog
What did the dealer do wrong answer as above
They did not recompense me they just put me back to last August the date of my original order
All they have done is repaid my purchase price nothing for my out of pocket expenses or the time lost
and now without a car just the use of my wifesfor now.
Queston to you donny dog are you a dealership or employee of one?
as l can see were your favour is

Post #531536 Fri Jul 28 2017 4:55pm
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donny dog



Member Since: 23 Nov 2016
Location: yorkshire
Posts: 772

United Kingdom 

No, not an employee! Laughing The problem is there seem to be two cars under discussion in this thread and I may have confused them, so I owe you an apology if I was referring to the wrong case .

Post #531543 Fri Jul 28 2017 6:10pm
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denny111



Member Since: 07 Dec 2014
Location: Kent
Posts: 50

No problem thanks

Post #531584 Sat Jul 29 2017 10:23am
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Nod1



Member Since: 09 Mar 2017
Location: Bucks
Posts: 76

United Kingdom 

Hi to one and all
Just got back from a trip and thought I would give you a brief synopsis of the last months ongoing situation with my car.
My car eventually got to Scottish dealership after having a stoop over on the A74 overnight !!!!
The garage seemed to indicate that they could not see any damage and wanted my Detailer’s written report as they said the many photographs were purely based on interpretation 😟
Eventually JLR sent one of their own Specialists to examine the car and he agreed immediately that the car had sustained damage to the tailgate and was covered up !!! He was also very vocal about it being taken to Scotland..
Subsequently, they wanted to get it repaired and sent back to me… Yeah right !!!!
I then received a call from MD of Dealership who was extremely apologetic. Evidentally, JLR had passed the buck back to the dealership to deal with as the contract was between me and them, even though the car never reached them and the damage was done by JLR.
To make matters worse the car had to be repaired, so that the dealership could asses its current value to then claim the shortfall from JLR.
JLR say they are going to get back to me this week regarding the lead time for a new SVR to my spec.
Finally, still no results on my original questions regarding how the damage occurred or how the pre-hand over mileage occurred….
There is a lot more I could say about what has happened, but feel it is not appropriate at this moment, if you all get my drift !
Will give you an update once I know what is happening.
All of you guys receiving you shiny new SVR’s or Sport’s please check them carefully.
So the plot continues
Nod FFRR AB 5Ltr Santorini Black
Mini Cooper Convertible (For Fun )
________________

Previous
FFRR S/C AB Santorini Black
FFRR 4.2 Vogue Santorini Black
Ferarri 360 Modena

Post #532296 Tue Aug 08 2017 12:23pm
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TDV8HST



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1193

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Fuji White

Good luck Nod i hope its sorted for you soon.
Did not know it had some delivery miles on it,probably due to this it was damaged.

I think a new18mdl SVR with some discount should be the right result. Fuji white. Le Mans interior Autobiography.2011

Post #532298 Tue Aug 08 2017 2:22pm
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Nod1



Member Since: 09 Mar 2017
Location: Bucks
Posts: 76

United Kingdom 

I hope it is too. The guys from the dealership are being brilliant. They are even suggesting a 2018 my with discount. But we will just have to wait and see. I don't trust JLR one iota, especially after my dealings with them. However, I will keep an open mind to see if they stick to their promise.

Mileage was 60 miles when I picked it up, which seems a helming of a lot !!! FFRR AB 5Ltr Santorini Black
Mini Cooper Convertible (For Fun )
________________

Previous
FFRR S/C AB Santorini Black
FFRR 4.2 Vogue Santorini Black
Ferarri 360 Modena

Post #532301 Tue Aug 08 2017 2:31pm
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Nod1



Member Since: 09 Mar 2017
Location: Bucks
Posts: 76

United Kingdom 

Thanks for your comments and best wishes.

What is really sticking in my throat, is all the lies they have been telling me and having the arrogance to think I will swallow them !!! FFRR AB 5Ltr Santorini Black
Mini Cooper Convertible (For Fun )
________________

Previous
FFRR S/C AB Santorini Black
FFRR 4.2 Vogue Santorini Black
Ferarri 360 Modena

Post #532302 Tue Aug 08 2017 2:34pm
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