I really can not believe the way you are being treated by both the dealership and Land Rover Customer Relations!

I would have thought that they would be bending over backwards to come up with an overly generous solution to your problems, especially as the Land Rover dealership caused them all.

If anyone from Land Rover ever reads these threads heres a quick message for you - In the past 8 months I have spent 80K on a FL2 and a RRS. Hearing about other Land Rover owners experiences where Land Rover doesn't give a toss about their customers worries me to the extent where when it comes time to replace my 2 cars I will be looking at other makes

Land Rover really need to pull their head out of their backside and sort this chaps problem out ASAP!

Gents

The manner in which MW has been treated has worried me to the extent that I have actually contacted Land Rover Customer Service and voiced my concerns. I have also added a link to this thread.

Below is what I sent.

Good morning

I currently own 2 Land Rover vehicles:


Range Rover Sport - KU *****
Freelander 2 - KN *****

As a result of ownership I have joined an online forum dealing with the Range Rover Sport - www.rrsport.co.uk

I have been following a thread where a RRS owner has received a very poor level of customer service from both Land Rover Customer Service and his dealership, after the dealership allowed his RRS to fall off their inspection ramps during a service.

The atrocious level of support and apparent lack of interest he has received from Land Rover has worried me to the extent that I am now considering changing both my vehicles in the very near future, in the fear that if I were to have similar problems I would receive the same appalling lack of interest from both the dealership I purchased though and from Land Rover Customer Services.

I realise that you can not discuss individual cases, but what can you do to put my mind at ease?

See the thread here -

http://www.rrsport.co.uk/forum/topic27230.html

James T

Maybe we should all be voicing our concerns???????

Jim

I like it Jim

In all honesty, I wouldn't expect LRCS to respond on here, but I would expect them to monitor threads and react appropriately to the individual concerned, let's see if they do

At times like this, I'm glad I got my car from LPR who have a presence and reputation on here  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

Jim - you are a true gent

I have an email address if anyone would like it - Richuk on disco also suggested members emailing and has done so

As I said earlier I was reluctant to take this to LRCS because I was worried they would duck and dive backing me into a corner where I had no choice but to leave the JLR stable and I fear that is the next step in this fiasco

This is the problem http://www.bbc.co.uk/news/business-18250315

Quote:

...the group now exports 80% of its production...

So why bother about the minority of the 20% in the uk who complain

I am proud to buy British and support our jobs and economy even if that makes me sound like a "cronie" but I am not a charity

I have been a member across these forums since 2007 and on a jaguar forum before that and have not used them to complain until now. I joined to find information and was pulled in by the great people who shared my passion for the vehicles - so I apologise now for bringing this gloom to a fun forum  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

I used this address - lradvice@landrover.com

Jim

Quote:

I have been a member across these forums since 2007 and on a jaguar forum before that and have not used them to complain until now. I joined to find information and was pulled in by the great people who shared my passion for the vehicles - so I apologise now for bringing this gloom to a fun forum

I don't think it's gloom muddy, more offering an insight into some of the JLR practices
You carry on updating this thread until you get a suitable resolution. [/quote] ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

I have found the next cog up in the stratstone machine is - Mark Borwick 01384424288 land rover brand director - but no email address  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

jim4244 wrote:

I used this address - lradvice@landrover.com

Jim

Perhaps Martin could make this email address a sticky for all future unsatisfied customers, Stick at it MW, we are all watching with intrest, it would be nice if someone from Land Rover became a member on here and actually voiced their views, but i can't see that ever happening with such failings going on in their camp.

Well dealer collected my pile of this morning and left me a 2012 RRS SDV6 HSE

First impressions -

It seems lower than MY10 in access mode

The cup holder cover doesn't open itself when I pull away

The electric tailgate is cool


Could it tempt me back  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

MY12 or 13 as it is now is very  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

^^^+1, i have no complaints with my MY12 either,

LRCS have offered £2k discount on a new LR or £1k on a used - cant say I am blown away by this

59 Plate RRS Grey HSE

£38k Dealer price - £32k p/x - £1k goodwill = £5000 cost to me just to get same age/spec I had before they damaged it  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Nope MW......they are not exactly pushing the boat out for your are they?

I would have thought that a good will gesture would have have STARTED with 5K off the price of a new car???

Just my thoughts.

The silly thing is, is that the value of RRS owned by members of this site has a value of millions of pounds and here we have Land Rover making what is an insulting offer.

Maybe someone in Land Rover needs to look at the bigger picture, especially as this thread has now had over 4000 viewers........................

Jim

Last edited by jim4244 on Fri Jul 20 2012 1:00pm. Edited 1 time in total

jim4244 wrote:

Nope MW......they are not exactly pushing the boat out for your are they?

I would have thought that a good will gesture would have STARTED with 5K off the price of a new car???

Just my thoughts.

The silly thing is, is that the value of RRS owned by members of this site has a value of millions of pounds and here we have Land Rover making what is an insulting offer.

Maybe someone in Land Rover needs to look at the bigger picture, especially as this thread has now had over 4000 viewers........................

Jim

LR need to look at their responses.
As some on here will know, i am ongoing with an issue where my RRS has been in for 32 days since January. LRCS offered me £250 in vouchers to buy LR branded goods!!!
Needless to say I declined that offer and now I'm in discussion with the executive management team courtesy of the MD of JLR UK, Mr Hicks.
Will keep the forum posted! Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto