Hi folks, I have an L494 & until about a week ago the mobile data worked perfectly…then, whilst I see 4g signal I get no data passing for online media or Nav traffic.

So I changed the SIM (same carrier - UK EE) but still no passing of data…the only way I can get it to work is by pairing to my phone hotspot.

I tried a soft reset, keeping my finger on the power button but it wouldnt restart..so I bit the bullet & restored factory settings…still no joy…

Has anyone else had this issue & if so, any ideas how I can fix it??

Many thanks

I think I do yes.
My biggest problem is the satnav that won't log in unless the car is connected to my phone's hotspot or the house internet. It then works for week or three and then I have to do it all again. But if it were working just on the internal data and had no access to the internet, I probably wouldn't have been aware.

I just tried connecting to my car's hotspot to see whether there's any internet on it. Logged in ok but then my phone tried to get to a login web page (the sort you that pop up when connecting to hotel wifis) and it failed. I assume there's some 'welcome' screen? Never tried it before.
So I'm guessing that my sim card wifi isn't working even though it clearly says 4G on the screen.

I suspect mine has never worked since I bought the car last June.

Was thinking of taking that up with LRCC but I imagine they aren't much use at the moment until they sort the cyber attack out. Once things are sorted, she's due back at the dealer to sort the noisy luggage cover so I may just throw it at the dealer to sort. 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

Thanks for coming back to me, mine works fine on WiFi from home or phone, even when trying different SIMs it’s the same problem…I’m personally at a loss especially as it had been working without issue previously.

Likewise I also checked each SIM in my iPad & both are problem free…

need a call to LRCC but as I say, probably going to need to leave that for a few weeks 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

Just a heads up regarding JLR CS: when I called on a related matter last week the rep said they were not that busy and in fact less busy than normal times. She helped me out straight away and no hold to get through.

ooh. Might give them a call then  2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE