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Home > General > What is the most important part of buying a car? |
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Pelyma Member Since: 28 Sep 2005 Location: Sussex Posts: 1497 |
Off 320 boy Porsche Cayenne S Diesel 66 Plate |
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Fri Jun 20 2008 4:33pm |
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npinks Site Moderator Member Since: 26 Nov 2007 Location: Watching Posts: 6716 |
once order a car (Kia Sportage )and the sales manager couldn't give a ETA on delivery there and then as it was the brand new model that had just been launch and told me to call back on Monday.
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Fri Jun 20 2008 6:39pm |
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Steve in germany Member Since: 15 Nov 2007 Location: Bad Lippspringe Germany Posts: 980 |
Well done James, I know for sure this will put a rocket up maybe 2/3 of your sales staff. Take note other DP's following this thread! The first contact with the customer is critical, if the customer does not get that "warm feeling" from the sales person or lack of enthusiasm, they will be making for the door as quickly as they entered. Now, we all know you get your dreamers, but so what, at least they show interest and pasion for the brand, and who knows, circumstances can change very quickly, but most importantly their experiences of the dealership could be conveyed to someone who is very much in a position to purchase, whether that be family members, friends or in the work place. In the current and foreseable climate all footfall must be taken seriously.
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Fri Jun 20 2008 6:45pm |
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Rupert Member Since: 13 Mar 2006 Location: Here !!! Posts: 1194 |
I’d have to row in on the “Attitude” being one of, if not the most important things to get right.
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Fri Jun 20 2008 7:56pm |
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Lookers Park Royal Member Since: 15 Nov 2007 Location: London Posts: 2303 |
Just another note to thank you all for your input. I'd like to think that we have a customer focused sales team at Park Royal, so this information will not be used to whip anyone with, however any dealer reading this post needs to take every single comment on board and act on it, as it's 'direct from the horses mouth'!
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Fri Jun 20 2008 9:37pm |
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Rob_J Member Since: 02 Nov 2005 Location: Usually flat out on the sofa with glass of vino Posts: 218 |
Attitude has got to be one of the most important factors.
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Sat Jun 21 2008 10:02am |
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Kaine Member Since: 26 May 2006 Location: Hills of Shropshire Posts: 8902 |
this really highlights the importance of a salesman on the brand itself. I've never been impressed with VW up until buying my new Touareg - the salesman and dealer were fantastic (in fact the best dealer I've ever dealt with to date), plus I had a very good experience with Merc when I asked for a GL420 demo and they had one driven across the country for me to have for the day - this experience basically made me decide to get a GL420 however at the last minute my wife decided it was just too big.
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Sat Jun 21 2008 12:46pm |
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Lookers Park Royal Member Since: 15 Nov 2007 Location: London Posts: 2303 |
Thanks Kaine |
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Sat Jun 21 2008 1:01pm |
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Kaine Member Since: 26 May 2006 Location: Hills of Shropshire Posts: 8902 |
no worries - just the truth |
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Sat Jun 21 2008 1:14pm |
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Supertrotter Member Since: 10 Mar 2006 Location: Brrrr.... guess where :o( Posts: 9905 |
James, I think Kaine has a good point.
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Sat Jun 21 2008 6:56pm |
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ViewWise Member Since: 13 Mar 2008 Location: London Posts: 704 |
Yup the whole buying experience was pretty much perfect (you guys managed to convinced me to buy a slightly more expensive car so you definately did something right! ). I generally dont need anyone to sell me a car although its a bonus if they know alot about it. In my opinion the dealer is there to sell me a service. Brokers can source cars and have them delivered these days with minimal hassle. I went to a bmw dealer the other day to look at a 4 door M3 and parked the range on their doorstep. They practically threw the keys at me. As oposed to being told im not old enough to drive the E46 M3 last year when i was interested and just walked in (and promptly walked out). James if theres anything after you guys having my car for 2 weeks to repair i realised would have made it less off an issue if someone could simply just call in the morning to even just give an update. Even if there is nothing to update because parts didnt arrive just helps being less stressed. I think service is hard to get right because as a customer im already annoyed i dont have my car period so any little thing can just get to me. On the note of test drives, i know its difficult but it really would be nice to be able to test drive a car for the day (i didnt need to for the range since id spent alot of time driving a TDV8 previously). I drive alot of different cars and adapt very quickly but i only really appreciate the differences when i drive it in the same situations as i am going to use it. I voted for quick and easy process though. Since end of the day i dont want to be having a back and forth with you guys (no matter how nice you are ) waiting for everything to sort out! Supertrotter - I would have ripped up the contract if after spending 70k they refused my little sister something so trivial. Pretty sure they would have quickly brought out alot more than a pencil. |
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Tue Jun 24 2008 11:21am |
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Supertrotter Member Since: 10 Mar 2006 Location: Brrrr.... guess where :o( Posts: 9905 |
Agree
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Tue Jun 24 2008 1:43pm |
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