A little oddity I discussed with the dealer this morning but they weren't sure either. Just thought I'd pose it to see if anyone else has experienced it.
Click on SatNav and it says 'login to your account'. Annoying as I logged in only a week before, but ok. So I put in my password and it says "Sorry, there's a problem at our end, please try later". I try later, try in different locations, always the same. So I connect the car to my home wifi or even my phone hotspot, and it logs in straight away. After that it functions perfectly.. until the next time.
The browser works fine so the sim is clearly ok, and I get journey updates on the app, status info as well as being able to remote lock from the app so comms seem fine too.
It's asif the satnav won't use the sim to log in to the server but everything is fine after that.
Daft question, but anyone else had this? 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

Yep, happens to me regularly and a real pain as the password is extra long and complicated. Software states the password is saved but still have to enter manually.

Was talking to JLS customer care regarding InControl renewal and mentioned this in passing, they took a look online and saw that the software and TCU had not updated, advised to book appointment with local dealer. In with them next week.

Ah - that's good to hear. Thanks.
The tech I saw today reckoned the software may be out of date. I hit the update button and it said no updates available but then it said that when I was trying to sort issues getting the app to connect when I got the car They changed something on the server and suddenly I was able to pull down a TCU update.
So maybe there is another update available and JLR just have to make it available for the vin.
It has to go back in a few weeks for, of all things, a noisy tonneau cover (petty but annoying) and they said they'd try to force an update then.
On the upside, he did agree it was noisy - I expected a fight on this one so was pleasantly surprised. 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

I should add: there is major development going on behind the scenes for InControl at the server side and it has presented unresolvable issues, so much so that they comped me a free subscription to Remote Premium till January because I was not able to renew without Secure Tracker which I do not want. They offered this without me asking. She said they are aware of multiple issues and it will take a while to resolve. My software cannot even display the date of the last update, just reads "Unavailable"

After receiving the the software update at the dealer the problem has not reappeared since. So bravo!

Two comments:

the installed software on this 2022 manufactured car was version 19c. and is from 2019.
the updated software on this 2022 manufactured car, installed by dealer in 2025 is version 22. and is from 2022.

No further software updates are planned for the Touch Pro system after 2022 even though it was installed as new in 2022 vehicles. All resources are focused on the PIVI Infotainment system.

Sounds good.
Mine hasn't been updated as yet.
What I have proven is that when it says I must log in, firstly it's forgotten the password so I have to type it in yet again, and secondly unless I first go in and connect the car to the internet (either the house wifi or my phone's hotspot) it won't log in. I simply get an error telling me 'there's a problem at their end'.

Once I connect, and put the password in, it connects and is fine again for a couple of weeks.

It's back at the dealer on the 9th to have the rattly tonneau cover sorted and they'll be doing the update then as I understand it.
So fingers crossed. 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

rivet wrote:

After receiving the the software update at the dealer the problem has not reappeared since. So bravo!

Are you on version 22? 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Yes, updated a few weeks ago at the dealer, supposedly to fix the login. Was stuck on version 19 and not updating.

Deleted 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

- we'll see what my lot have to say on Tuesday.
Does yours at least log in when you add the password or do you have to manually connect it to an internet source? 2021 L494 D300MHEV Autobiography
2019 Discovery Sport D180 HSE

Really weird as mine has been rock solid, but it did come from the factory on version 22. 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Made we wonder why my MY22 had version 19 and would not update until forced by dealer to version 22.

Why would a MY22 be released with software version 19?

41jules1967 wrote:

- we'll see what my lot have to say on Tuesday.
Does yours at least log in when you add the password or do you have to manually connect it to an internet source?