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R22Flyer



Member Since: 04 Feb 2007
Location: South
Posts: 81

United Kingdom 2013 Range Rover Sport SDV6 HSE Fuji White
Reject or Not to Reject that is the question

Hi Guys
I took delivery of a brand new P400e on 1st September 70 Plate
I had issue with parking sensors not working and Hybrid not working, could only drive in EV or Petrol not combined.
Dropped car back to dealer on 14th Sept, They fixed the parking sensors but they can’t seem to fix the Hybrid, they say next week the have a call scheduled with JLR and the Master Tech. but they have had the car longer now than me.
The Dealer says I can reject the car in the first 30 days but while the car is with them the days don’t continue, but my 30 days from collection is next week.

Do I
Reject the car get money back and order another one ? Might be months before new one available
They said they would try to source one in the network but there not much stock at present.

Do I wait for them to fix but from 30th my 30 days end but the dealer said they don’t count while it’s with them. It must be an odd fault buts it’s come out of the factory like it and they have not got any idea on the problem. May be go for some compensation like 2 services etc. But what if they don’t fix it for weeks ?

The dealer is trying, I have a loan car and offer to pay my fuel and monthly finance

any thoughts ?

Not heard of the 30 days right to reject stopping while the have the car ? RRS Autobiography P400e 2020 - White
Lexus NX300h 2019 Red -
Lexus RX450h 2016 Red - Sold
RRS HSE MY12, SDV6, Orkney Grey - Sold
RR Evoque, Prestige Lux, Owned 1 week and Gone
Lexus RX450h, Silver
BMW X6, 3.5D Red, LOL
RRS 2.7 TDV6 HSE Rimini Red

Post #604946 Sat Sep 26 2020 4:39pm
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Dave B



Member Since: 10 Oct 2019
Location: Bramber, West Sussex
Posts: 178

United Kingdom 2010 Range Rover Sport TDV8 HSE Santorini Black

If the dealer fails to solve the problem after 3 separate attempts, you are legally allowed to reject the car as it clearly is not fit for purpose. This rule of law believe it or not is relevant up to 6 years from purchase.

I used it against a garage who sold a friend a secondhand car that wouldn't start more often than it did.

It was a fight, but they settled before it went to court, and she had had it 18 months before I got involved.

So the 30 day option might be the easiest, but do not think that it is your last chance.

I would however take the view that if LR don't know what the problem is, the chances of you enjoying he car is very slim, I'd get out of it now.

Dave 2010 3.6 TDV8 HSE
2011 SDV6 Discovery 4 Commercial

Previous LR Product
1980 OBLIC 4.0ltr Range Rover

Post #604947 Sat Sep 26 2020 5:24pm
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DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 1843

United Kingdom 

Ditto. Reject now if you can. Plenty more fish in the sea etc Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* Current: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* Current: Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Post #604948 Sat Sep 26 2020 5:36pm
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jd2uk



Member Since: 01 Apr 2017
Location: Kent
Posts: 89

United Kingdom 

I have previously rejected a 2017 RRS. As frustrating as your situation sounds, I wouldn’t reject just yet. Assuming you still like the car give the dealer a chance to work with JLR to identify and resolve the issue. It will likely be a quick fix and then you can get on with enjoying your car.

Post #604951 Sat Sep 26 2020 6:54pm
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RRSTDV8



Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 7246

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey
Re: Reject or Not to Reject that is the question

R22Flyer wrote:

The Dealer says I can reject the car in the first 30 days but while the car is with them the days don’t continue, but my 30 days from collection is next week.


Not heard of the 30 days right to reject stopping while the have the car ?

S22(1) of the Consumer Rights Act 2015 allows for this:
Quote:
A consumer who has the short-term right to reject loses it if the time limit for exercising it passes without the consumer exercising it, unless the trader and the consumer agree that it may be exercised later.


There has to be an agreement for extension so I would want a written agreement from the dealer.

I think you should either reject or discuss with a lawyer. No one on here can help with the dispute and time is short. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #604953 Sat Sep 26 2020 8:12pm
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RRT



Member Since: 26 Mar 2018
Location: South Coast
Posts: 120

United Kingdom 

I would write to the dealership, JLR and the finance company highlighting your issues and stating you reserve the right to reject the vehicle until the vehicle's issues have been proven to have been resolved (28 days trouble free?). MY17 RRS 4.4d V8 Autobiography - Aintree Green (also referred to on Topix as British Racing Green)

Post #604954 Sat Sep 26 2020 8:17pm
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syl



Member Since: 10 Mar 2016
Location: Somerset
Posts: 370

United Kingdom 
Re: Reject or Not to Reject that is the question

R22Flyer wrote:
Not heard of the 30 days right to reject stopping while the have the car ?


I’m sure I have heard of that before. RRS MY17 SDV6 AB
Evoque MY17 TD4 AB

Post #604957 Sat Sep 26 2020 9:21pm
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R22Flyer



Member Since: 04 Feb 2007
Location: South
Posts: 81

United Kingdom 2013 Range Rover Sport SDV6 HSE Fuji White

the dealer is fine to start the process of rejecting, just can’t find anywhere the right pausing while the dealer has the chance to repair. Even if is an extra week.


 RRS Autobiography P400e 2020 - White
Lexus NX300h 2019 Red -
Lexus RX450h 2016 Red - Sold
RRS HSE MY12, SDV6, Orkney Grey - Sold
RR Evoque, Prestige Lux, Owned 1 week and Gone
Lexus RX450h, Silver
BMW X6, 3.5D Red, LOL
RRS 2.7 TDV6 HSE Rimini Red

Post #604958 Sat Sep 26 2020 9:27pm
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Eaters



Member Since: 11 Apr 2016
Location: East Sussex
Posts: 1336

United Kingdom 2008 Range Rover Sport TDV8 HSE Zermatt Silver

My initial reaction it to reject it. But I can see your dilemma. It could be just a simple electrical fault in a controller somewhere. Replaced it and all's well. Or it could be a rebuild of the entire power train...

Any promise you get from the dealer about extending their 30 day rule should be in writing. And when they say they've fixed it you should still be able to reject it if your gut says its not for you. Not sure if you could get a deal like that but perhaps worth asking?

I'm not much help really - sorry Crying or Very sad Robin
2008 Range Rover Sport TDV8
Awaiting rebuild: NGTF
Gone:
Jaguar S-Type V8 4.2 Sport
MGZTT 190 2.5

Post #604963 Sun Sep 27 2020 8:26am
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syl



Member Since: 10 Mar 2016
Location: Somerset
Posts: 370

United Kingdom 

https://www.legislation.gov.uk/ukpga/2015/15/section/22/enacted

See section 22 parts 6-8.

A summary is here:

https://www.crippspg.co.uk/guidance-note-f...?pdf=35844

“If, during the initial 30 day period you ask for a repair or replacement, the 30 day period is paused. If, after repair or replacement the goods still do not conform with your statutory rights, the 30 day period will restart. You will then have at least 7 days to exercise the short term right to reject, no matter when the initial 30 day period was paused. For example, if the 30 day period was paused on day 29, once the goods have been repaired or replaced, you can then exercise the short term right to reject within 7 days (despite the fact that only 1 day of the original 30 was left)” RRS MY17 SDV6 AB
Evoque MY17 TD4 AB

Post #604964 Sun Sep 27 2020 8:42am
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m13lky



Member Since: 08 Aug 2016
Location: Scotland
Posts: 210

United Kingdom 

I would reject now, my current car has had electrical issues with deployable side steps & SIM card readers since new, better now but still not 100% at 3 years old, dealer tried their best but had to threaten rejection at 3 months old to get things really sorted out, the issue is if you keep it & persevere but reject later, you have to pay something which for me was around£10k! After 3 months! They did say rejecting in the first month would have cost me nothing but only at the 3 month point, very naughty of them but I will not make the same mistake again!

Get it sent back & a new one ordered, I would insist they also give you a loaner foc during the wait.

Good luck

Malc

Post #604969 Sun Sep 27 2020 10:08am
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Jjvd21



Member Since: 20 Dec 2011
Location: Chicago
Posts: 134

United States 

Reject reject reject. 2019 RRS SVR / 2005 D3 HSE

Post #604974 Sun Sep 27 2020 1:29pm
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Stevepd



Member Since: 22 May 2017
Location: Wiltshire
Posts: 697

United Kingdom 2006 Range Rover Sport TDV6 HSE Cairns Blue

Yeah gut feeling is reject. 2006 2.7 TDV6 HSE in Cairns Blue.

Post #604979 Sun Sep 27 2020 4:15pm
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Boxers



Member Since: 26 Sep 2019
Location: Lincolnshire
Posts: 87

United Kingdom 2007 Range Rover Sport TDV8 HSE Zermatt Silver

The problem will undoubtedly be on your mind definitely reject.

Post #604981 Sun Sep 27 2020 6:29pm
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Rowdie



Member Since: 14 Jan 2015
Location: Uk
Posts: 99

United Kingdom 
Split Hybrid

Maybe its the new split Hybrid where it only does one or the other. ! Rolling with laughter

Reject it before you regret it. Seriously. It cant have been tested at all can it ??

Post #605003 Mon Sep 28 2020 3:36pm
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