I had a call a couple of days from LR, acknowledging my recent interest in the RRS and wanted to pass my details on to the local dealer. I corrected him and said I wasn't, as I have already owned a RRS and now own a new D3, so it would be at least a year before I even considered changing again. I continued to tell him the only thing that would make me change at the moment is if they put the TDV8 in the D3 and I then told him not to bother doing anything and don't bother forwarding my details to the dealer as I'm in regular contact with them anyway.

Then in today's post was a set of RRS brochures and a letter thanking me for my request for a test drive and stating the dealer than will be contacting me shortly. On top of that the brochures are a year old and make no mention to the TDV8. The price list is Jan 06 too.

What a waste of money this is for them sending out this lot. Maybe they just have a load of old brochures they want to get rid off. I don't even know why they think I was showing any interest anyway. I haven't even updated my email newsletter profile on their website for a long time.

In what is now 19 months of new LR ownership (RRS, then D3) I haven't ever receive a copy of the LR OneLife magazine (see http://rovering.squarespace.com/journal/20...year.html)
or been contacted by LR or the dealer regarding any customer feedback or questionnaire. Maybe they should concentrate a little more on the existing customers who have spend many tens of thousands of pounds on their products.

If LR want to send me stuff, then a pen, keyring or other small branded gift would be much better and cheaper for them than some old brochures. Or an invite to a drinks evening or other event where they can keep my interest in their products. Little touches like that would keep me buying LR, even though that sounds very shallow. Matt
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RRS ownership for 1 yr, then D3 for 2 yrs. Then cut back to old bangers and working my way back up through two Peugeots in 6 months. Now got Saab 9-5 2.3t and enjoying the performance!

Agreed.

I was forever being offered the chance to take a test drive in the "new" RRS even when I was still an owner. I don't know how their customer databases are populated and where from but it seems there's no consistency. It all ends up, as Matt said, as a waste of money & time and in my opinion presents LR in quite a negative light. 

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

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Matt - I had a call from them aswell! Told them I already had a RRS and a D3 - they were a little confused. Still waiting for the brochure! 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

Also, even tho' an existing owner I tried the old "register on-line in the hope of getting a free off road day"......and it worked!

Surely if they are going to remove it as a freebie to ACTUAL owners, they would set up some kind of failsafe to stop us all doing it!

BTW, didn't get time to use it before we left!  Runner up - 2009 Best Avatar Award
Joint runner up - 2009 Outstanding Contribution Award
WINNER - 2008 ‘Best Thread’ Award – Beautiful Women Of The World
Runner Up - 2008 Comedian Of The Year Award
Runner Up - 2008’s Funniest Incident

06 RRS TDV6 HSE, Java/Ebony, PTI, Running Boards, Privacy, S/C Grille/Vents, Stormers, Tasmods - GONE - (