I’m trying to update the maps on my 2017 Autobiography RRS. I’ve done it successfully numerous times but now the update fails.

I have a Here maps subscription, download the maps to a USB stick, and then start the update in the car.
Yesterday it got to the end of the process and just said failed to update, I downloaded the maps again and now the process won’t even start.
I notice the maps are now 33gb and previously I think they were 31gb. Is it a memory issue?

What size stick are you using and have you used it before successfully? 2026 P460e Autobiography on order

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

it's Sandisk 64gb stick - first time I've used it but exactly the same as the last one I used.

I just tried again, and the message is now as below:

Are the old maps still showing or have they gone? 2026 P460e Autobiography on order

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

All the maps that were on there are gone

I've just re-formatted the USB stick, and I'm trying downloading the maps again - but this is the 4th time I've downloaded the the maps now.

USB maps now recognised but update failing

I have a feeling your system is corrupt and needs a dealer visit? 2026 P460e Autobiography on order

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

I was able to resolve this.

Since I hadn’t used this usb stick before, I thought there may be a problem so used a new one

Second, I deleted the Here downloader app, using the uninstall procedure in the folder the app was in (I’m using a Mac) and downloaded it again

I logged out of the Here maps website, logged back in, and downloaded the maps once more

I then went through the normal update procedure in the car, and it worked!

I’m very happy about this as I’m taking the car on holiday soon and I use both the TomTom app in car play and the in-car navigation- I’ve found the phone sometimes gets too hot on a long trip and locks out.

Well done, glad a dealer visit was not required. That would have been an expensive exercise from them! 2026 P460e Autobiography on order

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!