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Stand Easy



Member Since: 10 Aug 2016
Location: Manchester
Posts: 123

United Kingdom 2010 Range Rover Sport 3.0 TDV6 HSE Santorini Black

I took mine into Guy Salmon Stockport yesterday, left it at 09:15. Got a call about 4pm, "as it's pouring down can we keep it overnight to allow the glue to bond rather than it get wet" that made sense to me. Went for it at lunch today, all washed and vac'd which was a pleasant surprise however the spoiler had 5-6 strips of masking tape still on it Shocked clearly the car washers thought "not my job", when I queried it the service guy said "I'd leave the tape on for 24hrs more". My response was "why tell me it's ready if it's not" "erm ye just take them off then".

What started as a great main dealer experience fell a bit flat given the obvious lack of attention paid by some.

On a real plus note though, the "Vehicle Inspection" they carry out, where it's expected they rip your car to bits and quote you for endless stuff, came back with zero required, hoped for that but didn't expect it from a main dealer especially Thumbs Up

Post #622882 Thu Mar 17 2022 5:46pm
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Ken 153



Member Since: 02 Sep 2021
Location: Sheffield
Posts: 163

United Kingdom 2010 Range Rover Sport Supercharged HSE Galway Green

Quote:
On a real plus note though, the "Vehicle Inspection" they carry out, where it's expected they rip your car to bits and quote you for endless stuff, came back with zero required, hoped for that but didn't expect it from a main dealer especially


Really surprised at this as one would expect them to try and drum up more business. Laughing

Post #622896 Thu Mar 17 2022 10:36pm
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Dave B



Member Since: 10 Oct 2019
Location: East/West Sussex Coast Borders
Posts: 430

United Kingdom 2010 Range Rover Sport TDV8 HSE Santorini Black

Harwoods told me they had done a full vehicle inspection, but as the washer bottle was empty (by design), I knew they hadn't, as this is the easiest £30 they can make.

Dave 2010 3.6 TDV8 HSE (Gone)
2011 Discovery 4 Commercial SDV6 (Gone)
1980 OBLIC 4.0ltr Range Rover (went a long time ago)

Post #622912 Fri Mar 18 2022 9:06am
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Ken 153



Member Since: 02 Sep 2021
Location: Sheffield
Posts: 163

United Kingdom 2010 Range Rover Sport Supercharged HSE Galway Green

Just got mine fixed, total spoiler inc camera etc.

Dealers did a great job but took them over a week.

Post #624479 Tue May 24 2022 3:47pm
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jases4x4



Member Since: 28 Dec 2014
Location: yorkshire
Posts: 225

United Kingdom 2010 Range Rover Sport TDV8 Autobiography Santorini Black

Which dealer did you use? Have any pictures with the new spoiler fitted mate?

Post #624496 Wed May 25 2022 7:33pm
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Xstyle



Member Since: 14 Jul 2014
Location: Berkshire
Posts: 46

United Kingdom 2010 Range Rover Sport 3.0 TDV6 HSE Lux Santorini Black

Wow!!!! I've just seen this after following @ken153 here to this thread.
I had just posted up a Wanted Ad until I saw his same issue late last year.
Glad I saw this....!!!

Our upper spoiler flew off on the motorway this morning!



Click image to enlarge


I'll call our local JLR dealer in the morning!! Luckily our camera was still clipped in to the wires so rescued.
However, having checked the Gov DVSA website, it's not shown for my car. Will call them anyway as its within dates, ours being registered in November 2010.

https://www.check-mot.service.gov.uk/

14,215 cars recalled!
The Land Rover recall applies to cars built between February 2009 and March 2011 but does not affect Autobiography versions.
https://www.honestjohn.co.uk/news/legal-mo...0versions.

https://car-recalls.co.uk/recall/land-rove...ach/?_gl=1

Shouldn't this be shown on an official JLR website?

Post #624865 Sat Jun 18 2022 6:33pm
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Xstyle



Member Since: 14 Jul 2014
Location: Berkshire
Posts: 46

United Kingdom 2010 Range Rover Sport 3.0 TDV6 HSE Lux Santorini Black

My local dealer today said that the recall is not registered for our car, nor is it listed on the MOT Gov site. However it is in the middle of the production run, having been built in November 2010.
Range Rover Sport HSE Luxury 3TDV6.

I'll have to call Land Rover HQ and hope for their goodwill, or take to social media. We could easily have caused an accident the way it flew off on the motorway. The recall must be in place because accidents have indeed happened for LR to take this action on cars that are 12/13 years old.

Post #624874 Sun Jun 19 2022 5:02pm
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Xstyle



Member Since: 14 Jul 2014
Location: Berkshire
Posts: 46

United Kingdom 2010 Range Rover Sport 3.0 TDV6 HSE Lux Santorini Black

The JLR customer service line is not accepting any calls:
0370 500 0500
https://www.landrover.co.uk/contact-us.html

The voice messages says to email:
lradvice@jaguarlandrover.com

I'm waiting for a response... as soon as the car is fixed, it's up for sale, or a bargain to the Car Buying Group (part of Motorway.co.uk)

Post #625211 Tue Jul 05 2022 12:22pm
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jases4x4



Member Since: 28 Dec 2014
Location: yorkshire
Posts: 225

United Kingdom 2010 Range Rover Sport TDV8 Autobiography Santorini Black

Mines booked in for spoiler replacement and courtesy vehicle provided, Lets hope they dont do the free health check thing, I wouldn’t like to see the quotes for work thats needed from them

Post #625616 Fri Jul 22 2022 4:46pm
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Col



Member Since: 02 Sep 2012
Location: Hawkes Bay NZ
Posts: 4816

New Zealand 2013 Range Rover Sport Supercharged Autobiography Santorini Black

That's rather interesting as I didn't think the A/B rear spoiler was part of the recall, unless they have started as a precaution against lawsuits. Unlike L/R to do something for nothing.

Cheers
Col

Post #625624 Fri Jul 22 2022 9:23pm
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jases4x4



Member Since: 28 Dec 2014
Location: yorkshire
Posts: 225

United Kingdom 2010 Range Rover Sport TDV8 Autobiography Santorini Black

Thats a good point Col, I wonder if i have the standard spoiler or AB spoiler as the kit wasn’t factory fitted, Best check before i take it in, Is there an easy way to tell the difference?

Post #625627 Fri Jul 22 2022 10:54pm
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Col



Member Since: 02 Sep 2012
Location: Hawkes Bay NZ
Posts: 4816

New Zealand 2013 Range Rover Sport Supercharged Autobiography Santorini Black

Easy enough to tell the physical difference between the HSE and A/B spoiler if that's what you mean. This is MyA/B



Cheers
Col


Last edited by Col on Sat Jul 23 2022 5:11am. Edited 1 time in total

Post #625629 Fri Jul 22 2022 11:05pm
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jases4x4



Member Since: 28 Dec 2014
Location: yorkshire
Posts: 225

United Kingdom 2010 Range Rover Sport TDV8 Autobiography Santorini Black

Thats a big difference now you have put the photo on, So i have the A/B kit but with standard spoiler lol but tbh i like the standards spolier, Funny enough about 3 years ago i noticed it was loose so stuck some tiger seal inbetween to keep it together so i mat have avoided it flying apart. Still strange for previous owner to not finish the kit with AB spoiler or maybe he preferred the standard one anyhow.

Post #625632 Fri Jul 22 2022 11:36pm
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