Left my previous RRS at Hadley Green and picked up my Black Edition this morning. Consistent with most people's feedback, such a pleasant experience They make you feel looked after very well which is not as common elsewhere as it should be.
Jeremy is a true professional and really knows the product he is selling. He had answers to every question I asked (and I ask too many!). He was as helpful as one can be with everything right from initial enquiries to part exchange to delivery of my new (to me) car. I believe I got a good deal too
I arrived on the agreed time and the car was ready for me, all clean and shiny, with all the paperwork prepared in advance, two HGG stuffed bears on the rear seats (kids say thank you!). Doesn't get any easier or smoother than this.
Left the place confident that I will get the same great level of service if I have to go back for anything.
The BEd is superb - seriously wish I could of bought mine from Jeremy and was near enough to drop in to sort out warranty issues
Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW
I am trading in my TDV8 MY10 this weekend for an ex demo HSE Dynamic MY14 at Hadley Green.
It is good to read on this forum that they come highly regarded for providing a good customer experience, I have to say the experience when I bought the TDV8 from Lancaster Reading did not feel like the type of brand experience that is commensurate with buying a premium luxury vehicle.
I have been at a Forrester event for marketing leaders this week where one of the big topics has been how brands create a great customer experience in today's world. Some of the examples used about how Mercedes, Audi and Lexus are so highly focussed on delivering the ultimate customer experience left me thinking what are LR doing to ensure the customer experience is on a par with the premium product they are building.
My MY10 RRS HSE is due a service/MOT, I dropped an email to the address on your website a couple of weeks ago but haven't had a response.
It's difficult for me to call from the office so do you have any email contact details I can get a quote from, it's been to Welwyn last 2 years who have been good but being based in Mill Hill, I'd rather save on the mileage.
Apologies for the lack of contact. I will be making a more formal announcement on the forum soon, however Hadley Green Garages was sold yesterday to Cambria PLC, and as a result sadly we lost our booking centre a couple of weeks ago.
If you email gary.foxley@grange.co.uk, mention me (James Tayler) and the fact that you have previously made contact and he will look after you.
Hope this is a positive change for you & customers and forum sponsorship will continue
When you make the announcement please let us know what (if any) changes it means for us. I don't expect to visit the garage anytime soon as the car runs perfectly ( ) and service isn't due until next Spring but it would still be good to know in advance.
They make you feel looked after very well which is not as common elsewhere as it should be.
