Let's say (hypothetically) that you bought an RRS, and when you turned up to collect it the dealer told you that the service book and MOT certificate was at the boss' house but he's not in today so they will deliver it to you tomorrow. Then let's say it turns out the documents are not at the boss' house but still with the previous owner; who after several weeks still can't find them. How much less is your RRS now worth without a service history and so how much should you claim from the dealer at a County Court Hearing? 2008 MY Java Black TDV8 HSE

I would hypothetically say take the car back as I see it being worthless without full history

Yeap.........take the car back, get a full refund and walk away!

Jim

you are within your (legal, consumer) rights to reject the car

and you should

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2010 TDV8 HSE - ooo laa laaaaaaaaa
2007 TDV8 HSE - superb car and very reliable
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2012 - dearly departed, sadly missed.. to return in late 2013 with a new TDV8!

Agree with above - ask yourself would you have considered buying the Sport if you knew it did not have service history...

Check out the OFT web site it will give you a lot of info. Basically they (the dealer) has broken the contract as the 'deal' is not complete so in effect it cancels the original order/contract as described you have to accept the new terms in order to go ahead but it gives you the chance to back out.

If you want the car then they can find out the records from Land Rover and if know who the dealer(s) is/are who serviced the car they can provide the records and a list of warranty/upgrade work done on your car. You may have to track down each dealer.

If the are as shifty as they sound it may be best to walk away.

I would have thought the book is irrelevant as long as it does have a full service history LR could supply a new one surely? MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

You've been lied to. It's a dishonest sale. Reject the vehicle.

You may be surprised how a) quickly documents turn up or b) you get an improved offer which only you can weigh up.

Just my opinion. I'd find out what I could from another dealer and then reject it at the original place and see what happens. You have nothing to lose.

Richard

And what if the dealer just denies it ? MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Lesson - Never trust anyone or any business - always follow up meetings/phone calls with an email so you always have a 'paper trail'!

drdelrrs wrote:

Lesson - Never trust anyone or any business - always follow up meetings/phone calls with an email so you always have a 'paper trail'!

Very well said, word is worthless if not in writting
I would question honesty of this dealer so very difficult to say what to expect if you try to reject the vehicle...

Paddi wrote:

How much less is your RRS now worth without a service history and so how much should you claim from the dealer at a County Court Hearing?