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![]() | Home > General > Diagnostic Fee - To Charge or not to Charge? |
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Lookers Park Royal Member Since: 15 Nov 2007 Location: London Posts: 2303 ![]() |
If a dealer is carrying out the work then then in most instances the diagnostic time is absorbed, especially if the customer is a regular customer or bought the car from the dealership.
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Nik Member Since: 19 Nov 2010 Location: Up North Posts: 657 ![]() ![]() ![]() |
Took the wife's golf into Lookers VW today and they wanted £50 to diagnose if a £15 quid coolant sensor was faulty or not |
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BIG DJ Member Since: 25 Oct 2009 Location: Heathrow Posts: 816 ![]() ![]() ![]() |
My thought was exactly what James said. If work carried out by the dealer after the diagnostics then no it shouldn't be charged. |
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lespes Member Since: 16 Jun 2008 Location: Channel Islands Posts: 1052 ![]() ![]() ![]() |
Suzuki Sailsbury were going to charge £85 for diagnostic.
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NickM Member Since: 15 Feb 2008 Location: London Posts: 2995 ![]() ![]() |
Well the said dealer wanted to charge me to diagnose it and also do the work. Don't know if they will not charge me, as the service advisor said it was free of charge, whereas service manager said he should not have said that, let's see what they come back with on Monday.....they are going to do the work, to fix the faulty radio - needs a new head unit, best part of £600!! |
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BIG DJ Member Since: 25 Oct 2009 Location: Heathrow Posts: 816 ![]() ![]() ![]() |
Nick I was browsing eBay earlier and there's one for sale on there. |
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BIG DJ Member Since: 25 Oct 2009 Location: Heathrow Posts: 816 ![]() ![]() ![]() |
Ignore that just looked and it's faulty. |
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NickM Member Since: 15 Feb 2008 Location: London Posts: 2995 ![]() ![]() |
Just an update on the problem with my radio and the diagnostic fee etc..
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BIG DJ Member Since: 25 Oct 2009 Location: Heathrow Posts: 816 ![]() ![]() ![]() |
Keep quite and wait as it may play up again anyway. |
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NickM Member Since: 15 Feb 2008 Location: London Posts: 2995 ![]() ![]() |
Good point - friend said the same thing, as problems rarely cure themselves - so will wait and see what happens. Going to sell the car in the coming weeks/months (yet to decide when) so lets hope it holds out.. |
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BIG DJ Member Since: 25 Oct 2009 Location: Heathrow Posts: 816 ![]() ![]() ![]() |
Just found THIS on ebay Nick. Don't no if it might be any good to you? |
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NickM Member Since: 15 Feb 2008 Location: London Posts: 2995 ![]() ![]() |
Thanks mate, you're a wealth of information. May be useful just buying it as a just in case....
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BIG DJ Member Since: 25 Oct 2009 Location: Heathrow Posts: 816 ![]() ![]() ![]() |
That's what I was thinking. You could probably even swap the buttons from your existing one.
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