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wilf



Member Since: 08 Nov 2012
Location: on the naughty step
Posts: 698

In Control Remote

Anyone else finding it impossible to log into this app (iPhone)? After an app update, seems to have seized up. MY2016 HSE D SDV6

By the age of 50 you have the face you deserve - George Orwell.

Post #537862 Mon Oct 09 2017 3:39pm
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Johnski



Member Since: 02 Sep 2015
Location: North Wales & North Yorkshire
Posts: 1382

Wales 2012 Range Rover Sport SDV6 HSE Lux Sumatra Black

Some people seem to still be having problems but IOS 11.0.2 is meant to sort it. If still a problem contact LR customer services, if they get enough feedback they may get Apple to sort it.

Incidentally I don't know what might happen, the LR InControl app isn't on Apple approved program list for IOS11 it says from IOS 6 and seems to work ok on up to IOS 10, not sure why or what this could mean long term, who is responsible? LR who hold copyright and wrote program, or Apple to ensure it runs with later updates, their conditions do say programs cannot be guaranteed to run on newer IOS versions, and developers should ensure it does when announcement made, or supply new app program or updates to. John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Post #537918 Mon Oct 09 2017 9:44pm
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hafman



Member Since: 16 Oct 2016
Location: West Sussex
Posts: 59

United Kingdom 

The app still doesn't work on iOS 11.0.2. One gets the impression that the development team are well out of their depth with this app.

As for whether it is an Apple or JLR issue - despite being a Mac fanboi I am sure that Apple will put all "blame" at JLR's door too.

Maybe JLR should extend our subscription by as many months as their app doesn't work?

Post #537940 Tue Oct 10 2017 8:18am
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XRM



Member Since: 30 Jan 2007
Location: Worldwide
Posts: 25

United Kingdom 2013 Range Rover Sport SDV6 Autobiography Fuji White


Getting this message after upgrading iPhone 2015 SD V6 A/B

Post #537947 Tue Oct 10 2017 10:44am
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hafman



Member Since: 16 Oct 2016
Location: West Sussex
Posts: 59

United Kingdom 

Me too Sad

Post #537949 Tue Oct 10 2017 11:00am
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wilf



Member Since: 08 Nov 2012
Location: on the naughty step
Posts: 698

Exactly what I get, too. MY2016 HSE D SDV6

By the age of 50 you have the face you deserve - George Orwell.

Post #537959 Tue Oct 10 2017 12:00pm
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XRM



Member Since: 30 Jan 2007
Location: Worldwide
Posts: 25

United Kingdom 2013 Range Rover Sport SDV6 Autobiography Fuji White

I sent the screen grab to LandRover awaiting reply, I’ll let you know if I get one. 2015 SD V6 A/B

Post #537999 Tue Oct 10 2017 4:20pm
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milesg



Member Since: 24 Aug 2012
Location: Gloucestershire
Posts: 57

United Kingdom 2013 Range Rover Sport TDV8 Autobiography Santorini Black

me too...... 2016 RRS Autobiography - 4.4 TDV8 - Santorini Black with Ivory Leather - Grey Alloys - A few toys

Post #538000 Tue Oct 10 2017 4:47pm
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Tyrefitter



Member Since: 19 Jul 2015
Location: East Yorkshire
Posts: 1163

United Kingdom 2013 Range Rover Sport Supercharged Autobiography Fuji White

XRM wrote:

Getting this message after upgrading iPhone

Same here.

Andy. 2014 RRS SC santorino,coris roof.
2016 VW Amarok Highline,candy white
2014 Evoque D-Lux Fuji
Previous motor.
2014 RRS AB FUJI
2012 RRS Dynamic red edition Fuji
2012 RRS SE santorino
2015 Navara White
2008 RRS white TDV8
2007 RRS black TDV8
2002 RR Vogue
1996 P38 2.5 HSE.

Post #538002 Tue Oct 10 2017 5:05pm
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wilf



Member Since: 08 Nov 2012
Location: on the naughty step
Posts: 698

Have had a reply from LR customer services telling me they are aware of an issue and are working on it, but no timescale for a fix given. MY2016 HSE D SDV6

By the age of 50 you have the face you deserve - George Orwell.

Post #538005 Tue Oct 10 2017 5:34pm
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Johnski



Member Since: 02 Sep 2015
Location: North Wales & North Yorkshire
Posts: 1382

Wales 2012 Range Rover Sport SDV6 HSE Lux Sumatra Black

JLR, as do all other companies, get much advance warning of updates and modifications to IOS etc.
They are given full access to the new IOS for beta testing, before release date, ensuring they get sufficient time to match, rewrite, correct program, put forward fault reports etc and update their programs so that they will run as normal on new IOS (very similar to windows beta testing for programs) but you only get full Apple accreditation if your program still works or they say for older IOS systems only.
This unfortunately appears to have happened to JLR, (see my earlier post and Apple comment), they were not ready, appears to have not done required work and in the end customers of a very expensive toy can't use it, but this isn't just a game or program of simple means, it is virtually a operating program, which for unseen reason, LR don't have the technology experts to make simple things work. It's disgusting that they should release this without it being thoroughly beta tested which obviously it wasn't or this would have stood out to the least experienced programmer.
All people with cars relying on this should have a two year, plus lost time car had not working, as a form of compensation. InControl app is not certified currently to work with IOS 11.
Microsoft and Apple get slated for poor parts of OS and faulty programs, why are LR being allowed to get away with this poor treatment of their customers?

Not having this program myself on car, can it be operated ok through Android? Or Is it only a Apple only program? John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Post #538014 Tue Oct 10 2017 6:11pm
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Coedlan



Member Since: 30 Sep 2016
Location: N. Wales
Posts: 10

United Kingdom 

Works for me on iPhone 6 with 11.02 but not on iPad Air 2 with 11.02 ? Puzzling

Last edited by Coedlan on Tue Oct 10 2017 7:47pm. Edited 1 time in total

Post #538015 Tue Oct 10 2017 6:35pm
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Tyrefitter



Member Since: 19 Jul 2015
Location: East Yorkshire
Posts: 1163

United Kingdom 2013 Range Rover Sport Supercharged Autobiography Fuji White

I can get it on safari on my iPad.

Andy. 2014 RRS SC santorino,coris roof.
2016 VW Amarok Highline,candy white
2014 Evoque D-Lux Fuji
Previous motor.
2014 RRS AB FUJI
2012 RRS Dynamic red edition Fuji
2012 RRS SE santorino
2015 Navara White
2008 RRS white TDV8
2007 RRS black TDV8
2002 RR Vogue
1996 P38 2.5 HSE.

Post #538016 Tue Oct 10 2017 6:40pm
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Johnski



Member Since: 02 Sep 2015
Location: North Wales & North Yorkshire
Posts: 1382

Wales 2012 Range Rover Sport SDV6 HSE Lux Sumatra Black

What iPad model do you have? Won't work on up to iPad 4 inc.and iPhone 5. John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Post #538017 Tue Oct 10 2017 6:43pm
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Tyrefitter



Member Since: 19 Jul 2015
Location: East Yorkshire
Posts: 1163

United Kingdom 2013 Range Rover Sport Supercharged Autobiography Fuji White

Johnski,,a bit off topic but I got the app sorted today for the tracker.

Andy. 2014 RRS SC santorino,coris roof.
2016 VW Amarok Highline,candy white
2014 Evoque D-Lux Fuji
Previous motor.
2014 RRS AB FUJI
2012 RRS Dynamic red edition Fuji
2012 RRS SE santorino
2015 Navara White
2008 RRS white TDV8
2007 RRS black TDV8
2002 RR Vogue
1996 P38 2.5 HSE.

Post #538018 Tue Oct 10 2017 6:58pm
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