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markymarkf



Member Since: 08 May 2017
Location: Devon
Posts: 60

United Kingdom 
Help


Can anyone on here help me out , having a crap time with my dealer, thought I was getting somewhere after they finance proposed me on the wrong car. Speaking to the dealer tonight they went through my order form to make sure there was no errors, well shock horror they think they have ordered the wrong colour interior, I ordered and wanted black seats but they think ivory sets have been ordered. But say they can't confirm until tomorrow, Is there any way I can check this out for myself. As I can't tell on the order form , pic attached MY17 HSE Dynamic

Post #533533 Tue Aug 22 2017 6:41pm
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 15647

2013 Range Rover Sport SDV6 HSE Stornoway Grey

If you have a VIN then you can check in TOPIx. On the order form is there a build date because if that is passed then it looks very much like your dealer has ordered you an Ivory interior. These sort of mistakes were supposed to be impossible with the new Vista2 ordering system but if the person inputting the order gets it wrong then that is a mistake by dealership staff. 2015MY Corris Grey SDv6 HSE Dynamic, preceeded by a 2.7SE RRS, a 3.6TDv8 RRS, several FFRR's and 2 Evoques.
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW.... my fun car to enjoy bashing and denting 20 years old and still giving loads of fun

Post #533538 Tue Aug 22 2017 7:09pm
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markymarkf



Member Since: 08 May 2017
Location: Devon
Posts: 60

United Kingdom 


The car is already at the dealers, I've suggested they go and look inside the bloody car in the morning. The full experience has been awful. I ordered ebony/ivory with ebony seats. Waiting for them to confirm in the morning. They have already compensated me £1,000 for doing the finance prop on the wrong car and for not communicating any information with me for nearly 3 months, only found this out last night when I asked them to send me copy's of all the paper work , then I noticed the finance was incorrect (propped me on a HSE and not a HSE Dynamic) Was not until 7pm tonight when the sales manager rang to discuss finance, he went though the order form to make sure it was all ok. So when he said Ivory seats and I corrected him that they should be black, he said he would have to ring Landrover tomorrow, to which I replied (according to the vista sheet the car is there with you ) he did not even realise where the car was. I really am loosing the will here MY17 HSE Dynamic

Post #533546 Tue Aug 22 2017 7:37pm
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RRS-Si



Member Since: 24 May 2017
Location: North Yorkshire
Posts: 77

United Kingdom 

Hi Mark

Sorry to hear of your ongoing problems. Your dealer has been shocking and just how certain individuals at my dealer was with me at first, so I know how you're feeling.

Looks as if the seats are ivory as looked online at the codes for interior colours and combination and it says this;

Seat Colour Combination - Ivory [034EZ]

Hope you get it sorted and don't let them fob you off no more. Banging Head

Post #533555 Tue Aug 22 2017 8:17pm
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markymarkf



Member Since: 08 May 2017
Location: Devon
Posts: 60

United Kingdom 

so here is where i stand with the dealer,

yes they have ordered wrong colour interior confirmed this today. i have spat my dummy out today:they have come back with an offer if i take my car with wrong colour seats, to increase my discount to 10% and free fixed side steps

what should i do? i'm contemplating it MY17 HSE Dynamic

Post #533620 Wed Aug 23 2017 7:19pm
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Tyrefitter



Member Since: 19 Jul 2015
Location: East Yorkshire
Posts: 1163

United Kingdom 2013 Range Rover Sport Supercharged Autobiography Fuji White

Try for the deployable steps,,they will want to get rid as most will be waiting for the my18 I would have thought.

Andy. 2014 RRS SC santorino,coris roof.
2016 VW Amarok Highline,candy white
2014 Evoque D-Lux Fuji
Previous motor.
2014 RRS AB FUJI
2012 RRS Dynamic red edition Fuji
2012 RRS SE santorino
2015 Navara White
2008 RRS white TDV8
2007 RRS black TDV8
2002 RR Vogue
1996 P38 2.5 HSE.

Post #533623 Wed Aug 23 2017 7:53pm
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wilf



Member Since: 08 Nov 2012
Location: on the naughty step
Posts: 698

Only you can decide if you can live, long term, with the seats. MY2016 HSE D SDV6

By the age of 50 you have the face you deserve - George Orwell.

Post #533624 Wed Aug 23 2017 7:53pm
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geoffsnook



Member Since: 19 Nov 2016
Location: cardiff
Posts: 656

Wales 2005 Range Rover Sport Supercharged HSE Java Black

Refuse the car and ask for the car you ordered As it's there mistake they should put it right Thumbs Up

Post #533625 Wed Aug 23 2017 8:18pm
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donny dog



Member Since: 23 Nov 2016
Location: yorkshire
Posts: 772

United Kingdom 

markymarkf wrote:
so here is where i stand with the dealer,

yes they have ordered wrong colour interior confirmed this today. i have spat my dummy out today:they have come back with an offer if i take my car with wrong colour seats, to increase my discount to 10% and free fixed side steps

what should i do? i'm contemplating it


Take the offer! (But I'm biased, I ordered ivory seats and I think they look great, and I've also got deployable side steps which are invaluable to me!).

Click image to enlarge

Post #533629 Wed Aug 23 2017 8:32pm
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Leecccmk1



Member Since: 01 Sep 2015
Location: Beds
Posts: 31

England 

Refuse it & wait for the 18my, this happened to me with a jag XFS back in 2012, if it's not what you ordered will you ever be 100% happy with it ....... nitemare dealers Big Cry

Post #533633 Wed Aug 23 2017 8:58pm
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Violetpiano



Member Since: 03 Jun 2014
Location: London
Posts: 299

United Kingdom 

If you actually like the interior then I would take it.

If you think you might regret not having the colour combo you ordered then insist on another car at a discounted price and please, please, do get LR Customer Service involved.

Jas Waiting (trying to patiently) for MY18 SVR
Gone and missed....
MY 2015 RRS 5.0L Autobiography
Mariana Black With Body Coloured Roof and Side Sills
Ebony / Ivory Interior
Privacy Glass
Style 508 22 inch Alloys


Last edited by Violetpiano on Thu Aug 24 2017 11:24am. Edited 1 time in total

Post #533634 Wed Aug 23 2017 9:09pm
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 15647

2013 Range Rover Sport SDV6 HSE Stornoway Grey

According to the order form pic the exterior is Yulong White.............. that's a lot of white in one car. Not sure white on white works like black and ebony do. I Have a photo of a White with Ivory interior L320 in my Photobucket library but where I am I cannot access Photobucket as it is blocked....... 2015MY Corris Grey SDv6 HSE Dynamic, preceeded by a 2.7SE RRS, a 3.6TDv8 RRS, several FFRR's and 2 Evoques.
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW.... my fun car to enjoy bashing and denting 20 years old and still giving loads of fun

Post #533640 Wed Aug 23 2017 9:49pm
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Scrumpy



Member Since: 11 Nov 2016
Location: London
Posts: 156

United Kingdom 2005 Range Rover Sport Supercharged Java Black

Personally, I like the ivory but that's not what you ordered.

I think that as they got it so wrong, I would make them pay, cancel the order, get your deposit back and go for the MY18 with MEGA discount or risk losing you as a JLR customer.

I'm sure even JLR would not be be happy to learn of the dealer's blatant Censored up and the dealer won't want them knowing!

Good luck, whatever you decide to do.

I am flabbergasted (love that word) that this can happen in this day and age on such an expensive purchase!!! --------------------------------------------------------------------------------------------------------

If we all point our RR's in the same direction and accelerate at the same time can we turn back time?

Post #533643 Wed Aug 23 2017 10:21pm
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W55***



Member Since: 01 May 2015
Location: Derby
Posts: 7

England 

Personally I would have ordered Ivory but you obviously have your reasons fit ordering black, as above get them to start again with mega discount.

Post #533648 Wed Aug 23 2017 11:34pm
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360



Member Since: 02 Aug 2013
Location: kent
Posts: 75

United Kingdom 2011 Range Rover Sport SDV6 HSE Buckingham Blue

If JLR would link the online configurator to their ordering system then these mistakes would not happen, I sent my dealer my on line configuration but they still got it wrong
Don't take delivery you will always know it wasn't what you ordered, if you wanted someone else's spec buy used and save money

Post #533654 Thu Aug 24 2017 7:47am
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