Hi all, relatively new to forum but enjoying reads. Anyone have experience of Stratstone Heathrow, good or bad?

Cheers.

Bad BadBad

Nice as pie until they've got your money then won't care a about you 

Slimer wrote:

Bad BadBad

Nice as pie until they've got your money then won't care a about you

Bought my D3 from them, good price but first time I took it back for a few minor warranty issues they me about no end. They never did fix them (I use another dealer now), even made things worse on the first attempt, never returned calls, made promises they never kept, lied to me. I ended up driving in there, blocking the entrance, storming into the building and spent a good 15 minutes dressing down the lying b'stard on the service desk in front of his manager, didn't really achieve anything (not that I thought it would) but it didn't half feel good  

Did shmoogle not use theses guy last week for his first service ? RRS TDV6 Gone but still around
SL55 AMG
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BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
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I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

Thanks Slimer - I have wasted so much time chasing problems (mostly minor) but frustrating with spend in mind. Passed around so many staff with false promises, elevating now but amazed that post sales support is not important. Impressive vehicle appaling service. Makes me question future purchases.

If you're using Stratstones (or Heathwood as they used to be called) I'm not at all suprised.

I use Lancaster in Reading nowadays (I work nearby), they've been really good, especially considering I didn't buy from them. Also hearing good things about Guy Salmon in Thames Ditton 

Is there such a thing as a good Stratstones ?????

Not that I'm aware of


Was chatting to a guy a while back that used to work at one of them, told me he left because he couldn't stand their terrible business practices any longer! 

I ended up with local dealer addressing matters which is embarrassing...

Nothing to be embarassed about. They make money out of you still either out of your pocket or if they're warranty issues out of LRs pocket, so they should be happy 

Fair point Slimer when you put it like that! Cheers.

JayMann wrote:

Did shmoogle not use theses guy last week for his first service ?

Nope, I used Guy Salmon at Gatwick. It would have been more convenient for me to use LHR as I work there most of the time at the moment, but on the 3 occasions I rang them to speak to their service dept the phone just rang and rang. I figured if they can't be bothered to even answer their phones they don't deserve any of my cash. In my experience, the words Stratstones and "good" shouldn't ever appear in the same sentence. 

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Oh by the way i wasn't laughing at you in that post Shmoogle but at the one before i posted  RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

You weren't laughing at me? I'll try harder next time then  

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

Like it here? Then Donate to RRSPORT!!