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PEACHY



Member Since: 07 Nov 2010
Location: Birmingham
Posts: 2636

England 
Lancaster Birmingham - Erdington.

Whoops Sad not a happy customer.

 14MY Autobiography Dynamic - SDV6 - Fuji White Smile
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(

Post #561552 Wed Jul 18 2018 4:29pm
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Smarttech



Member Since: 11 Jan 2017
Location: West Sussex
Posts: 226

United Kingdom 2012 Range Rover Sport SDV6 Autobiography Santorini Black

Similar customer service from the tonbridge branch of Lancasters hence they lost a £36k cash sale on a sport as I cancelled it collected the deposit and went to another dealer after no one wanted to talk to me after telling me it wouldn't be ready to collect on time after I rang them at 6pm on a Friday to find out what time I was to come in the following day.

Just got told you will have to come in during the week when we are ready ! 2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior.

Post #561589 Thu Jul 19 2018 7:14am
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james5599



Member Since: 14 Jun 2009
Location: london
Posts: 319

United Kingdom 

^^^^
I bet they don’t lose any sleep over it.

It’s not the attitude of course but 36k cash sale...that’s light paper ....there’s isn’t much profit in that for them.

Sad indictment however . 2017 Svr and 2018 Svr 😂

Post #561592 Thu Jul 19 2018 7:52am
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RRSTDV8



Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 6158

United Kingdom 2008 Range Rover Sport TDV8 HSE Stornoway Grey

There may not be much profit in that sale, but what about his next one? Or the one his friend might have bought but goes somewhere else having heard bad things? These are the roll on losses that the dealers seem to forget. Easy to lose a customer, hard to get them back. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #561594 Thu Jul 19 2018 7:59am
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james5599



Member Since: 14 Jun 2009
Location: london
Posts: 319

United Kingdom 

^^^^^

I don’t disagree .....but seemingly there’s no shortage of people wanting to buy JLR products. 2017 Svr and 2018 Svr 😂

Post #561598 Thu Jul 19 2018 9:03am
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Smarttech



Member Since: 11 Jan 2017
Location: West Sussex
Posts: 226

United Kingdom 2012 Range Rover Sport SDV6 Autobiography Santorini Black

It shouldn’t be anything to do with the profit in the sale as to the customer service you receive. They lost any chance of any money from servicing and the profits from my next car that will not be bought from them as will not set foot on the premises after my last experience 2012 3.0 SDV6 Autobiography santorini black with ebony/cirrus interior.

Post #561600 Thu Jul 19 2018 9:51am
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james5599



Member Since: 14 Jun 2009
Location: london
Posts: 319

United Kingdom 

^^^^
Course it shouldn’t .....but it probably is. 2017 Svr and 2018 Svr 😂

Post #561606 Thu Jul 19 2018 10:57am
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