I just bought a '56 plate TDV6 from a Main Stealer and (PROBABLY FOOLISHLY!) had assumed it'd be all serviced upto date.....

It seems it not, and after just 2 weeks of ownership and 500 miles, i'm now looking at needing a £450 service in about 1000 miles ! - can this be true - can a main dealer sell a car that need a full service in 1500 miles time?? - does this fall within Landrover used car sales protocol!? suppose I could ask the supplying dealer, but i'm a bit embarrassed to be honest as I drove a hard deal and don't want to give them the satisfaction of knowing they've got one on me !

thanks in anticipation of your advice oh wise ones...

unfortunately I'd say you should have asked before buying sorry

It would have been nice and friendly for the dealer to have mentioned this before hand, however clearly its not in their interest to offer this info. Out of principle I'd go elsewhere for the service

Kaine

Kaine wrote:

unfortunately I'd say you should have asked before buying sorry

It would have been nice and friendly for the dealer to have mentioned this before hand, however clearly its not in their interest to offer this info. Out of principle I'd go elsewhere for the service

Kaine

I would suggest that it is somewhat sharp practise, however did you not buy using the Approved Used system if it was through a main dealer.................... it should have had a full service as part of the approved used scheme before even going on the forecourt. I think you should go into the dealership and have a few stern words with the Sales manager or even the dealer principal and tell them that that isn't the sort of practice that you expect from a Land Rover dealer selling an top spec car.
The cars do have a service indicator, but a dealer should be able to hook it up to the testbook system and find out when the next service is due.
If you cannot get satisfaction then as Kaine says I would find another dealer and never cross the threshold of the selling dealer again. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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Tim in Scotland wrote:

I would suggest that it is somewhat sharp practise, however did you not buy using the Approved Used system if it was through a main dealer.................... it should have had a full service as part of the approved used scheme before even going on the forecourt. .

There you go - voice of experience

Tim in Scotland wrote:

I would suggest that it is somewhat sharp practise, however did you not buy using the Approved Used system if it was through a main dealer.................... it should have had a full service as part of the approved used scheme before even going on the forecourt. I think you should go into the dealership and have a few stern words with the Sales manager or even the dealer principal and tell them that that isn't the sort of practice that you expect from a Land Rover dealer selling an top spec car.
The cars do have a service indicator, but a dealer should be able to hook it up to the testbook system and find out when the next service is due.
If you cannot get satisfaction then as Kaine says I would find another dealer and never cross the threshold of the selling dealer again.

One way to find out is to visit another dealership and ask what Approved Used covers and ask for some literature
Here is what the LR website states

Quote:

Find your used Land Rover

To find your used Land Rover, visit our nationwide Approved Used Vehicle locator.
Approved Used Vehicle Locator
The Land Rover Approved Used Promise

Approved Warranty
A minimum 12 months fully comprehensive Mileage Warranty for vehicles up to 5 years old and up to 60,000 miles on the speedometer at the time of purchase.

Select Warranty

For vehicles up to 7 years old and with less than 100,000 miles on the speedometer, up to 12 months named component cover warranty with a 25,000 mileage limit from the date of purchase.

Comprehensive multi-point inspection
A rigorous inspection by specialist technicians and all rectification work completed.

UK and Europe emergency assistance
European Roadside Assistance Plus Accident Management Cover included.
Independent mileage check
An Independently Verified Mileage Certificate and a Certified Ownership History.

Conditional vehicle exchange policy
A 30-day/1,000 Mile (whichever is sooner) Exchange Policy.

MOT test warranty
A 1 Year MOT Test Warranty on all vehicles over two years old.

Certainly don't want to return the car !! - we're only talking about a service after all!! and it took me bloody ages to find the right car!

I did drive a very hard bargain, and maybe this is the cost to me of doing so !? - although the website says the cars will be checked, it doesn't seem to say they will be serviced!

I'll e-mail landrover head office tomorrow and ask them what the position is....

As you've only owned your car for 2 weeks go back and insist on a free service or you will exchange it for another vehicle as is your right under the 30-day/1,000 Mile (whichever is sooner) Exchange Policy - they will lose more in doing this than giving you a free service. Drive a hard bargain even if you don't intend to follow through with your threat, what have you got to lose? 2005 Zambezi TDV6 - Gone but not forgotten
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Dont quote me on any of this but I had discussions recently (November) with a salesman out of a Stratstone dealership and he explained that as part of the "approved used scheme"... if the RRS requires an imminent service they do it prior to handing you the keys. A free service is performed should the RRS require one within a certain milage having been sold. Which i think is if it falls in the next say 5K.

That was my interpretation of his pitch...clever distraction and mumbling of certain words such as "possibly and we might do" may have confused me some what though.

Im in total agreement with VA you dont have a thing to lose by playing a bit of hardball, but a free service to be gained...good luck

Approved Used does include what is effectively a PDI, but I don't believe this includes a service by default. However, it would be surprising to learn that if a used car goes into stock with a service due in such a short amount of time, they wouldn't do it.

Unfortunately, I have to agree that really you should have asked this before purchase and that may affect how you can broker getting it done after taking delivery. No harm in asking though but not sure how hard you can play it without them (quite reasonably imho) playing the "told you so" card. 

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