Hi
has anyone gone down the path of having to exchange a vehicle with a dealer because of a fault, that can tell me what the process is?
looks like my Sport may need to be exchanged. Dealer has been great while dealing with things, and it was actually their suggestion that this may be the route to take.
is the vehicle bought back at the price I paid, or simply exchanged?

pm'd u P400e HSE Portofino Blue and Ivory Seats.. it's like a yacht!!
Lexus traded in ..a total piece of crap
Boldly now acquired - a Lexus RX 450hL
BoldlyGone...Sep 15 MY16 RRS SDV6, HSE, Barolo Black, Espresso/Almond interior.. Best car ever & Drop dead gorgeous... sadly with fuel dilution headaches that became intolerable
Arrived 2014. Oct - Lemoned March 2015- RRS SDV6 HSE
Boldly Gone = Sold for 14k via Pistonheads - 2006 TDV6 SE Buck Blue/Almond int

Oh , please PM me too, as I am having a nightmare with Peter Vardy in Aberdeen, LR customer services and have resorted to get the finance company involved to get the car rejected.....


Not a scenario I would wish on anyone!!!

hopefully common sense will be the outcome, but never going near Peter Vardy in Aberdeen again, the Service manager has definitely done his best, but sales have a huge Zero!!!!. You are all warned.....

Pete at Land Rover is unfortunately off ill, which has been a major let down by the remaining customer support via the LR customer services, plenty of talk, but to be honest nothing at all resolved or pro active assistance we the owners would consider pro-active resolution of a problem, so all I can say is LR are losing touch with problems they have,

so far in the last two weeks I have personnel seen,

my RRS 3.0 with 3 month of faults and 10K of warranty to date!!

a brand new MY16 discovery with AddBlue breakdown after 7 miles and was still in the workshop after a week!!

another customer returned a MY15 RRS as the paint and car had defects from factory and again failed to address to customer satisfaction.

so from what I have seen and with other issues of poor panel alignments even on the SVR's with paintwork suffering Land Rover are not listening or fixing basic failings on cars before leaving the factory.


I hope someone at LR reads the forum as they had better buck up there Ideas or the owners will vote with their feet and change marques brands, and never come back, yet another British screw up, sell it to TATA and now we are seeing the results......... None currently




Gone
rejected RRS autobi Dynamic MY14.5 (Peter Vardy 👎)
D3 XXV full conversion
4.2 SC FFRR
4.4 FFRR
Freelander 1

Last edited by robbo770 on Fri Jul 10 2015 10:18am. Edited 1 time in total

This is a good thread for Muddywheels to get his teeth in to....
Knock knock, Muddy, where are you???

Sorry what time is it



I have had a little experience of this

Dealers will fob you off and LRCS will tell you it's between you and the dealer - I even wrote to Dr Speth for all the good it did

At the end of the day Sale of Goods Act is your best tools

Read this and if you get stuck ask away http://www.which.co.uk/consumer-rights/reg...-goods-act

Phone calls will get you nowhere so use one of the letters on the site

Basically up to 6 months the onus is on the dealer to prove it's not faulty and after 6 months you may have to prove it if they dig their feet in  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Last edited by muddywheels on Fri Jul 10 2015 10:28am. Edited 1 time in total

would love a couple of the letters!!!, any key names or contacts at LR, in authority??

going for the jugular now!! None currently




Gone
rejected RRS autobi Dynamic MY14.5 (Peter Vardy 👎)
D3 XXV full conversion
4.2 SC FFRR
4.4 FFRR
Freelander 1

You can only go after dealer - LR are not responsible  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Quote:

However, the Sale of Goods Act doesn’t apply to goods you've bought on hire purchase (HP).
Instead the Supply of Goods Implied Terms Act 1973 applies, which makes the HP company responsible for the quality of the goods supplied and gives you slightly different rights.

that is typical hide behind franchise bollacks, LR should be ashamed of themselves!!! None currently




Gone
rejected RRS autobi Dynamic MY14.5 (Peter Vardy 👎)
D3 XXV full conversion
4.2 SC FFRR
4.4 FFRR
Freelander 1

It's the law but morally LR should be ashamed  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Last edited by muddywheels on Fri Jul 10 2015 10:47am. Edited 1 time in total

I've had my battles with dealers and won - it would of been nicer to have got things sorted without the stress but best not to dwell on it. At the end of the day I keep coming back because I haven't found anything else out there that I like as much and now have the experience to resolve problems quickly if they occur

The dealers are the problem and I think LR need to grow a pair and sort it but the rocketing sales are not giving them an incentive to do this  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

More reading here https://www.citizensadvice.org.uk/consumer...is-faulty/  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

This is crucial

Quote:

You discover the fault within six months

The responsibility is normally on you rather than the dealer to prove that a car is faulty in some way. However, the responsibility is on the dealer to prove that the car was of satisfactory quality when you bought it, if you discover the fault within the first six months and you are asking for:

a repair or
a replacement or
a full or partial refund where a repair or replacement isn't possible, would cause significant inconvenience to you as the buyer or would cost a disproportionate amount to the dealer.
Where the dealer is responsible for proving the car is of a satisfactory quality, they have to prove the fault wasn’t present using evidence such as an independent report into the car’s condition.

You discover the fault after the first six months

If you discover the fault after the first six months, you should contact the dealer you bought the car from, to give them the opportunity to inspect the car and where possible put the problem right. The responsibility is on you after six months to prove the car was faulty when sold, so you may have to provide evidence to support your claim.

You can do this by getting a report from another garage. However there may be a cost,so always check first. You can then provide the dealer with a written report of the other garage's findings. If it supports your claim, you will be in a stronger position.

You will need to get a second opinion before you get the work done at another garage if you want to claim the costs back from the dealer.

You may also be able to claim compensation for any other loss you've had as a result of the fault,

If the garage refuses to put things right

If the garage refuses to put things right, check whether they belong to a trade association with a code of practice setting out standards of service they must follow. You can use this to show the garage that they must put the problem right.

If negotiations fail, you could consider using an alternative dispute resolution scheme. Check to see if the trade association has such a scheme.

I intend to Finance my next purchase because you have more protection (and I'm tying all my money up in a house move). In this scenario you write to dealer and finance company - the finance company will then apply pressure on dealer to avoid financial loss to themselves  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

I know this is probably controversial advice but why not just sell up and cash your monies....demand is still pretty high for these cars right now with nearly new cars still selling above list