andynpz wrote:

It is therefore difficult not to conclude that the basic cause of these scenarios is that many of the dealerships are ill-equipped to do proper repairs. This may be due to weak support by JLR or poorly qualified mechanics.

I believe this to be one of the major LR failings. My RRS went in for a turbo replacement (only a few weeks after having both turbos replaced by the same dealership). When I went to pick it up the steering was haywire - it was dangerous to drive. They ended up fitting a new rack and lower steering column. They used my warranty to pay for it too, the cheeky blighters! The only explanation is that they messed up during the body removal or refitting. I have no doubt that if I hadn't had a warranty then they would have said it wasn't their fault and that I would have to pay for the rack. Subsequently I have found several bolts missing, pipes not properly clipped etc. This is purely down to the -poor workmanship of the technician at the dealership. I've been told that they work on a productivity bonus system i.e. the faster they get it out of the bay the more they get paid. That's only going to lead to corners being cut.

The only way to get this to change is to boycott the dealerships and use indies. That way the franchise holders might get the message.

I was sent a quick satisfaction survey recently. I scored them 1 out of 10 and answered "no" to the question about referring a friend to them. I doubt it'll do any good.

My RRS is going in on Monday for a new starter motor. I'm not hopeful that it will be done 100% correctly but I couldn't get it in anywhere else - LR's warranty requires a Land Rover dealership is used. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

I have to agree, i have no faith in my local dealer.

I had my RRS serviced the other day at the local LR dealer, and shortly after I had collected it. I went through the invoice and I had noticed the fuel filter was not ticked in service checklist despite it being listed as one of the items replaced on the invoice.

After a quick phone call to the dealer, the service manager confirmed it had somehow mistakenly been missed out during the service, and that I would need to bring the car back in so they can replace it with no form of compensation or proper explanation.

Apart from a stamp in the service book , it makes me wonder if they had actually even carried out a service at all.  2014 L405 SDV8 RR Autobiography

2012 RRS SDV6 HSE -Orkney Grey with A/B bodykit - Now Gone
2007 RRS TDV6 HSE - Zermatt Silver - Gone

if you do if you don't. Took mine for its service last October - watched the playback on my Blackvue - bleep - bleep - click - click - you could see the service assistant walking up & down the car park looking for the Sport - they haven't even got a Process to identify where the car is left - even though the bays was numbered - its in again Tuesday for a check on the starting issue when cold ( shakes through the cabin from start up ). Why is it you expect nothing but cost from a visit to the stealers - it is under warranty & done less than 21k mileage so I'm more than prepared for the row with the warranty company or the selling dealership - bring it on

With road tax & extended warranty due in the summer - I need to put aside approx £1500 - service due again in October - £500 - £2000 plus £80 a week depreciation £6000 per annum

Who's the mug - I don't go off road - don't pull caravans - don't drive very long journeys - MAYBE IT'S TIME I LET GO OF MY MIDLIFE CRISIS

Watch this space. 16MY Estoril Blue SVR.............
17MY Autobiography Dynamic - Corris Grey - WOW.
14MY Autobiography Dynamic - SDV6 - Fuji White
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(

RRSTDV8 wrote:

My RRS is going in on Monday for a new starter motor. I'm not hopeful that it will be done 100% correctly but I couldn't get it in anywhere else - LR's warranty requires a Land Rover dealership is used.

I'm a big fan of independent specialists too, so this caught my eye. To be clear, the original warranty does not specify that only LR franchised dealers must be used. You can quite happily use an independent for warranty work even if the car is only a few weeks old. The garage must be VAT registered and meet all the quality and parts requirements but they are free to carry out warranty work.

Things can and do change for follow-on warranties but I thought it was worth clarifying what indys can do.

 Land Rover - Turning Drivers into Mechanics Since 1948

How To - Battery & Quiescent Current Drain Testing

Free Fault Code Reading For Established Members:
Defender, FL2, D3, D4, Evoque, RRS & FFRR

Many of my problems were caused by dealership monkeys as was body damage, wheel damage and dogs mattress when a monkey put a loads of oily bits in the boot. First body off job resulted in drowned ecu under battery when they didn't nitice they had cracked it putting body back on. Also had a lower column replaced which appeared on warranty history without my knowledge. I presume they 'd it then claimed it was faulty. 2x TDV6. SE and HSE. Both returned to sender with issues👀
TDV8 Sport HSE...... Gone. Loved it but it didn't love me!!
Now rolling in MY10 Fullfat TDV8 Vogue. Slammed it to go round corners🙈
Cruising daily #56 mph in a Volvo V8. 😱
Lots of other toys in the cupboard...😜

PEACHY wrote:

Who's the mug - I don't go off road - don't pull caravans - don't drive very long journeys - MAYBE IT'S TIME I LET GO OF MY MIDLIFE CRISIS

Watch this space.

PEACHY

I decided to retire last year and I'm still going through mine, For some peculiar reason or the other I've just bought a GTS Body Kit from Overfinch to put on my MY12 Autobiography. WHY?. Unfortunately these Cars can almost become an obsession.

Guess I have to much time on my hands.

Cheers
Col

You get what you pay for going to an indi, my local dealership is 30 miles away it has a nice shiny reception, coffee machine, drinks machine and a nice person on reception, my local indi is 5 miles away he has a desk full of paperwork, an oily carpet no coffee or drinks but not once in 6 years has the car have to be returned to him because he hasnt done the job properly, and yet he has everything lr have in there workshop but charges half the labour rate

Robbie wrote:

Things can and do change for follow-on warranties but I thought it was worth clarifying what indys can do.

I've owned numerous Mercedes (over twenty) and "only" three LR's; one Disco3 and two RRS's (a TDV6 & TDV8) and got to say that in my experience LR has been exemplary far more reliable than Mercedes.

I would add I have owned 2 classic RRs, 3 p38 RRs and now my RRS and never had a major issue . I know that is the kiss of death to say that but I am all warranted up for the next 18 months

This is my first LR and it's by far the biggest garage queen of anything I've owned. The list of things that have been sorted is long and would have been bank-tremblingly expensive were it not for the warranty.

Hell, my hard driven Pug 309GTi - made from tissue paper and Gallic shrugs - was more reliable!

But the RRS is just fab when it's going well. The ability to cruise all day at motorway speeds and then, upon arriving somewhere, being able to take it across country that would be trying to walk over is just incredible.  2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

SPX wrote:

I've owned numerous Mercedes (over twenty) and "only" three LR's; one Disco3 and two RRS's (a TDV6 & TDV8) and got to say that in my experience LR has been exemplary far more reliable than Mercedes.

Customer services??

I spoke with an advisor on Friday, who after basically saying "sod off unless you are the first owner and the car is less than 3 years old" said he would get his superior to call me back today. I staited multipal times that it MUST be a PM phone call as i was im meetings all morning from 7 untill 12.

So i have a missed call from 10 oclock this morning, with a blank answer machine message lasting 20-30 seconds of random shuffeling about before coughing up a lung..... Classy, and really profesional IMO.

This boys club of elitism doesn't really project much hope for any common sense or basic standard customer services. 08MY HSE 3.6 TDV8 Stornoway Grey, Twisted performance cat back... and shed loads of extras!!!

tommy-boy wrote:

However now its the hit on the life style change, with two kids and grandparents living in Gaydon and Doncaster

Hmm... I live in Doncaster and all my family are from Newcastle...

Sorry to hear of your troubles Tommy-Boy, seems like you are in the wind pal.

Tommy boy, have you considered the VW Touareg? That is basically what the Cayenne is but prettier (my opinion of course).

By the way, you're scaring the brown stuff out of me with your predicament I'm looking to buy an RRSport.