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Jonty



Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

United Kingdom 
Credit where it's due.....LR Dealer customer service

Just taken a call from my local stealer to inform me that there's a software update for my 05 RRS just been released by LR and would I like to book in to have it applied.....

Not sure if this is normal behaviour for all LR stealers but never happened before when I had Audi's or BMW.

Thought it would be nice to recognise when customer service is delieverd..... Thumbs Up

Post #160608 Wed Mar 19 2008 3:37pm
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Jonty



Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

United Kingdom 

Sorry...posted in wrong section

Embarassed Embarassed Embarassed Embarassed Embarassed Embarassed Embarassed Embarassed Embarassed Embarassed

Post #160611 Wed Mar 19 2008 4:20pm
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Steve in germany



Member Since: 15 Nov 2007
Location: Bad Lippspringe Germany
Posts: 980

Germany 

how long have you owned the car? Speed Limits! not where I live!

Back in a D3

Did have: RRS TDV8 2008.5MY
Did have: Q7 3.0TDi S-Line/Tech/Comms pack
Did Have: Disco3 HSE

Post #160614 Wed Mar 19 2008 4:23pm
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Very Annoyed
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United Kingdom 

What's the upgrade for? 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



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Post #160615 Wed Mar 19 2008 4:27pm
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Jonty



Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

United Kingdom 

Got the car 6th June at 09:30 last year (sad that I remember I know Smile )

Had only done 15K when I got it......35K later it's the first time I've been called to say there's an update...

Sorry, don't know what the update is for...was too surprised at the call to ask Shocked

Post #160618 Wed Mar 19 2008 4:50pm
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Steve in germany



Member Since: 15 Nov 2007
Location: Bad Lippspringe Germany
Posts: 980

Germany 

MMMM I wonder if a salesman might just happen to appear for a quick chat with you, might be a case of chancing their arm for a deal. Maybe i'm just being scepticle of course. Speed Limits! not where I live!

Back in a D3

Did have: RRS TDV8 2008.5MY
Did have: Q7 3.0TDi S-Line/Tech/Comms pack
Did Have: Disco3 HSE

Post #160619 Wed Mar 19 2008 5:00pm
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Jonty



Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

United Kingdom 

Steve...How could you be so sceptical Shocked ? Smile Smile

I haven't been back to the dealer I bought it from since the day I picked it up.....

The call was from a local dealer to work and to be honest they've had enough warranty work to do on it with out needing to try and sell me another...

Latest little gem was a "Crash box" behind rear bumper that needs replacing...just couldn't put my finger on where the f Censored g rattle was coming from... Current: I can't say...Oh the Shame!
Gone: 2003 Audi S4 - 340BHP of Fun Smile
Gone: 2005 RRS SE, Silver, Chrome Mirrors, Tinted with a stupid spare wheel!
Gone: Audi A4 2.5 TDi Quattro 180bhp
Gone: BMW 535i
Gone: 1985 Audi Quattro Sad Sad
Gone: Subaru Imprezza Turbo (rubbish)

Post #160621 Wed Mar 19 2008 5:07pm
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Lookers Park Royal



Member Since: 15 Nov 2007
Location: London
Posts: 2303

What's a stealer? Whistle Very Happy

Post #160622 Wed Mar 19 2008 5:11pm
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Jonty



Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

United Kingdom 

It's a typo Rolling with laughter Rolling with laughter Current: I can't say...Oh the Shame!
Gone: 2003 Audi S4 - 340BHP of Fun Smile
Gone: 2005 RRS SE, Silver, Chrome Mirrors, Tinted with a stupid spare wheel!
Gone: Audi A4 2.5 TDi Quattro 180bhp
Gone: BMW 535i
Gone: 1985 Audi Quattro Sad Sad
Gone: Subaru Imprezza Turbo (rubbish)

Post #160624 Wed Mar 19 2008 5:13pm
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Steve in germany



Member Since: 15 Nov 2007
Location: Bad Lippspringe Germany
Posts: 980

Germany 

Keep us informed Thumbs Up Speed Limits! not where I live!

Back in a D3

Did have: RRS TDV8 2008.5MY
Did have: Q7 3.0TDi S-Line/Tech/Comms pack
Did Have: Disco3 HSE

Post #160627 Wed Mar 19 2008 5:23pm
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Lookers Park Royal



Member Since: 15 Nov 2007
Location: London
Posts: 2303

Your keyboard may be set to another continent, muddling up the D's and S's Laughing

James Thumbs Up (Your friendly local stealer, er sorry dealer)

Post #160628 Wed Mar 19 2008 5:27pm
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 16758

2013 Range Rover Sport SDV6 HSE Stornoway Grey

Jonty is using the "buyer" character-set whereas you will be using the "seller" character-set James 2018 Melting Silver Mini Countryman PHEV - a test car before Seeing if I could go to totally Petrol/Diesel free motoring
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Post #160630 Wed Mar 19 2008 5:32pm
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XUJG



Member Since: 03 Aug 2006
Location: Left
Posts: 437

I would be interested as I have never had any call from my dealer.
On reflection they have probably marked my card!!

Post #160645 Wed Mar 19 2008 7:37pm
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shmoogle



Member Since: 07 Sep 2005
Location: ... and for every sprinkle I find, I shall kill you!
Posts: 24350

United Kingdom 

They rang me about the VEP back in 2006, but yeah normally these upgrades are customer-request only. In fairness, it would be a nightmare for service depts to phone every owner in their database every time an update came out. Different thing with recalls obviously, but for regular updates.... Confused

Jonty, I've moved this into dealer feedback, but you haven't mentioned who this is? Not much point praising them if we don't know who they are Very Happy 

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up


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Post #160726 Thu Mar 20 2008 9:32am
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Jonty



Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

United Kingdom 

Of course....silly me Embarassed

Stratstone Doncaster..... Smile

Very pleased with so far Current: I can't say...Oh the Shame!
Gone: 2003 Audi S4 - 340BHP of Fun Smile
Gone: 2005 RRS SE, Silver, Chrome Mirrors, Tinted with a stupid spare wheel!
Gone: Audi A4 2.5 TDi Quattro 180bhp
Gone: BMW 535i
Gone: 1985 Audi Quattro Sad Sad
Gone: Subaru Imprezza Turbo (rubbish)

Post #160780 Thu Mar 20 2008 11:45am
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