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sv1rk



Member Since: 18 Aug 2018
Location: sutton london
Posts: 23

United Kingdom 
Range Rover Sport Engine Seized NEED HELP !

I need some help on what to do

I purchased a 2014 Range Rover Sport Autobiography with 65,000 miles at the start of this year from a private dealer and purchased an extended 36-month warranty and have only driven it 5,000 miles and the service was due so I took it into a JLR Service Garage and go the Full Service done for around 600pounds after this service I decided to go to Germany and whilst on the motorway driving normally the car made a sound and shut off luckily I manage to pull over and then I tried restarting the engine and nothing was happening then a gearbox fault sign came on the dashboard i got the car towed to a JLR approved workshop to have the problem diagnosed they said there is a major engine fault and the engine will need to be opened in order to find out however its most likely the engine has been seized . I then decided to call the dealership I bought the car from and explained to them what happened and the said the warranty does not cover you outside the UK and the car will need to be transported back to them so I complied with them and got my car transported back to them after 3 weeks of investigation they said the car needs a new engine however it will not be covered under the warranty as the car broke down in Germany after being told this I decided to contact my solicitor and they wrote a letter to the dealer then they said they are going to investigate further and I am still waiting for a reply they have no had my car for over a month and are saying because of clause 12 in our terms and conditions it says "all claims must be made in the united kingdom " and because of this we do not cover you the car has a full LR and 70,000 miles do you think anything can be done the court battle will be too much of hassle for me and cost are astronomical is there a way LR can replace the engine because it is a common fault and ive seen alot of people complaining on alot of forums i just need advice on how to proceed .

i will attach pictures of the terms and conditions and please note i bought the prestige plus warranty

Post #563463 Sat Aug 18 2018 11:08pm
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Post #563464 Sat Aug 18 2018 10:11pm
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Lindab



Member Since: 20 Nov 2017
Location: Dundee
Posts: 864

United Kingdom 

"all claims must be made in the united kingdom " does not say that the damage must happen in the UK

Post #563500 Sun Aug 19 2018 11:51am
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sv1rk



Member Since: 18 Aug 2018
Location: sutton london
Posts: 23

United Kingdom 

That’s exactly what I tried explaining to them but they don’t seem to understand and just say our warranty department keeps rejecting the claim there is nothing we can do

Post #563519 Sun Aug 19 2018 6:02pm
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CARTERessex



Member Since: 17 Aug 2020
Location: Essex
Posts: 2

United Kingdom 2009 Range Rover Sport 3.0 TDV6 HSE Bonatti Grey

Sounds like what happened to me did u lose all oil

Post #603392 Mon Aug 17 2020 2:50pm
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syl



Member Since: 10 Mar 2016
Location: Somerset
Posts: 410

United Kingdom 

Your warranty is an insurance product. There is an ombudsman if the local complaint faults to resolve the situation, which will be cheaper than court. RRS MY17 SDV6 AB
Evoque MY17 TD4 AB

Post #603396 Mon Aug 17 2020 4:18pm
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DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 2006

United Kingdom 

Get a solicitors letter to show them you mean business
www.defendingthemotorist.com
Family member so you can trust Thumbs Up Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* Current: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Post #603397 Mon Aug 17 2020 4:41pm
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Topsy



Member Since: 06 Jan 2017
Location: Swansea
Posts: 48

Wales 2008 Range Rover Sport TDV6 HSE Stornoway Grey

Sorry if this sounds basic but I know that many people don't check. Do you have legal insurance either on your car or household insurance? This is likely to pay for a Solicitor and if needed a Barrister for a hearing.

If not (believe me I don't litigate lightly) it is relatively simple to start proceedings yourself, the Citizens Advice will help you with the forms.

Either way, I hope that you get a good result.

Post #603398 Mon Aug 17 2020 5:47pm
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GV



Member Since: 23 Jun 2020
Location: Shropshire
Posts: 33

United Kingdom 
Out of date

This is 2 years old! Aug 2018!

Post #603424 Tue Aug 18 2020 3:17pm
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Topsy



Member Since: 06 Jan 2017
Location: Swansea
Posts: 48

Wales 2008 Range Rover Sport TDV6 HSE Stornoway Grey

Note to self...pay attention!

Post #603425 Tue Aug 18 2020 4:03pm
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GV



Member Since: 23 Jun 2020
Location: Shropshire
Posts: 33

United Kingdom 

Rolling with laughter Rolling with laughter It has caught me about several times! Best wishes

Post #603426 Tue Aug 18 2020 4:24pm
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