Today ive had a final answer from JLR customer services to say they will NOT support my claim. I've had the car inspected by Guy Salmon Stockport who confirmed the servo is full of oil again and that the recall work was required again following the original work in 2010. JLR said no to this request, so I took it up direct with them, stating it was clearly a case of the original work being insufficient. They are stating that as my vehicle is a 2006 model having covered 200k miles, they weren't going to help. At the suggestion of JLR I have logged a complaint with the Motor Ombudsman and I have also emailed the BBC Watchdog programme.

Prior to my ownership the PO17 recall was done in Apr 2010, then whilst still with the same owner he paid to have the servo replaced with a genuine part in 2015 due to oil contamination. Why they didn't pursue it with JLR I don't know, it now needs a 3rd servo, clearly not normal, a servo is not a perishable unit that wears out.


I expect ill end up paying an indie to do the job but ill only be replacing the servo and expect to do the same again in 2-3 years

Taking to Social Media to try and shame them into action, add your own comments to the twitter feed to show this is happening to others.

After the tweet and been contacted by Becki from LRUK, i've had confirmation today from LR they have opened an Investigation Case with the Dealer that has my RRS at the moment. Will keep you informed.

What age and mileage is your vehicle? I had the same response following a phone call and before the Twitter response but sadly I got the "not willing to support" response, hope you fair better pal.

Mine's an 07 with 116k on the clock. Just picked it up from the Dealer with a repair cost of £765. LR are still investigating, no discision yet.

Mine is a 2006 with 204000 Is the 765 the bill from LR to fix the brake issue and now you're trying to claim it back ? What work did they do, was it servo only? What warranty have they given the work?

£765 for diagnostics and replacement of brake servo only. Never asked about warranty, was in shock from the price. Will check on that. Until LR finish their case investigation with the Dealer I don’t know what to expect.

The previous owner of mine had a genuine LR servo fitted by an indie at a cost of 450, so add about 150 for your diagnostic, you've not paid hugely over the top I guess. I'd want to know what warranty the work comes with because without the vacuum pump being replaced, the issue will come back, sadly.

Hiya, I know this is an old thread, so I hope someone is listening.
Just took our RRS to an independent to be told there’s oil in the brake servo. This is an 06 model which we’ve owned since 2012. As far as I know it was never part of the recall. Nothing in the paperwork it came with to suggest it had been. Does anyone know if vehicles not worked on during the original recall have any hope of being acknowledged by JLR?
Also, who would I contact to find out? TIA.

Hi

Any Land Rover Retailer should be able to give you confirmation if the Recall has been done just by giving them your VIN Number. JLR Customer Support are claiming the Recall Campaign has ended so it's touch and go if they will contribute if yours has not been done.
Personally JLR delayed giving me any information until I paid the LRR for the repair, then they contacted me to say because I had authorised payment they would not be contributing.

Hope this helps

Thanks for the feedback. We just found out that It seems our chassis number is showing as checked with no problem but we have no record or recollection of this happening. Investigations are ongoing.

Unexpected development today, the DVSA has just replied to my Initial Tweet to @LandRover and has asked me to complete an form so they can look into the issue.

It may be worth anyone else with the same issue clicking the link and completing the form as well.
https://forms.vosa.gov.uk/Vsdr/create

The s great! Thank you.