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Gingerg978



Member Since: 18 Jan 2018
Location: Berkshire
Posts: 41

England 2013 Range Rover Sport SDV6 HSE Santorini Black
LR dealer experience plus question on brake wear & senso

Hi Guys,
New RRS MY14 owner, so took it to LR Lancaster - Reading, Berkshire for a complimentary health check. Received a call evening before my appointment questioning why I was bringing it in and if any other work was needed. Explained just purchased and wanted a health check completed. Thought to myself this would also be a good opportunity to suss them out for future business, on this initial conversation, was not a great start. Turned up following morning and welcomed with same attitude, "just in for a health check ?", Yes, that is correct, as I stated last night.

Few hours later I received an email with a video file, No Audio, just some lovely visuals of the underside of my car. Followed moments later with a call, your front discs 70% worn, rear discs 70% worn, Rear Pads 80% worn. "Do you want doing ?" very blunt. Thought to myself, sure I can find better service elsewhere, so called Rovertune (Indy in Reading), Rob new his stuff at provide quotes very quickly.

Before booking in for the work, should the system/sensors tell me when i need to change ?? rather then going on a % worn from LR. Surely it would depend on use (10k miles a year).

Be great to get your thoughts. Thumbs Up
Cheers 2014MY RRS SDV6 HSE Black Stealth with 22" Black gloss alloys - LOVE IT

Post #549267 Tue Feb 20 2018 12:52pm
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Socast



Member Since: 25 Sep 2014
Location: Somerset
Posts: 586

United Kingdom 2006 Range Rover Sport Supercharged Santorini Black

Brake wear will depend on driving style more than actual mileage.

It may be that the front pads have already been changed (as they will wear faster than the rear due to brake bias) and it actually does need new disks and pads.

At 70% wear you should have some fairly serious lips on the edge of the disks, so have a look through the wheels and see what you can find.

It would be worth putting it in to another garage for a health check and see if they notice that the brakes are worn, but a lot hinges on whether the garage can be trusted. Brakes and pads are the usual targets for garages trying to make some easy cash.

Post #549271 Tue Feb 20 2018 1:16pm
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Stevepd



Member Since: 22 May 2017
Location: Warminster
Posts: 264

United Kingdom 2006 Range Rover Sport TDV6 HSE Cairns Blue

Even with a MY14 car (which to me is virtually new!), do you not feel your getting taken for a ride?, it makes you feel your a hindrance to them Big Cry

Steve. 2006 2.7 TDV6 HSE in Cairns Blue.

Post #549273 Tue Feb 20 2018 1:34pm
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Bill Portland



Member Since: 01 Feb 2017
Location: Dorsetshire
Posts: 339

United Kingdom 2012 Range Rover Sport SDV6 Autobiography Orkney Grey

Welcome to the land rover main dealer experience!

Mine only went to the main dealer once, for a free health check. Was booked in a week before, but they failed to actually make a note in their book. I arrived and they weren't expecting me. "Don't worry sir, we'll do it while you wait". I waited and I waited. 3-1/2 hours I waited. Eventually they did it and i got a very brief report. They forgot to tell me that they'd done a video and emailed it to me.

That's the 1st and last time my car's seen this dealer. I always give them the chance to quote for work, services, MOT, bushes, etc but they've never yet actually got back to me with a quote. So I use my local indys and never had a problem.

If I see a car advertised with "full LR main dealer history" i take that as a warning, not a benefit. Merc C220 estate Sport AMG
Merc C220 estate Sport AMG 125 year edition
Alfa GT
Rover 76 V6

Post #549278 Tue Feb 20 2018 1:55pm
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Socast



Member Since: 25 Sep 2014
Location: Somerset
Posts: 586

United Kingdom 2006 Range Rover Sport Supercharged Santorini Black

Stevepd wrote:
Even with a MY14 car (which to me is virtually new!), do you not feel your getting taken for a ride?, it makes you feel your a hindrance to them Big Cry

Steve.
Your car is far newer than my own, so forgive me if this sounds rude, but your car is 4 years old and done 40k miles (based on your initial comment), it's hard to predict life expectancy of brakes as it depends how the car is driven, if you're heavy on the throttle and brakes then they will obviously wear faster than if you're a careful driver.

I feel your pain with regards to the garage though, the biggest difficulty with owning any auto-mobile is finding a garage you can trust and is competent, this is of paramount importance with Land Rovers. While they are known for having reliability issues, a lot of these issues stem from being poorly maintained by people who don't fully know the vehicles. You may have a good garage that you can trust and has always been helpful previously, but if they don't know the specifics of the Land Rover marque then they can cause more damage than good.

Have a look round the forum and you will no doubt find an independent mechanic in your area who has been recommended. Thumbs Up

Post #549285 Tue Feb 20 2018 3:30pm
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DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 1474

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

They are taking the Censored ! Give it to Rob for all future work and you’ll be just fine Thumbs Up Currently driving a Range Rover wannabe whilst I save up!
GONE - SDV6 HSE MY2012 in Orkney Grey.
1993 200Tdi Tdi Range Rover - a proper Rangie!
1949 Series One 80" in family since 1975! Where it all began.....

Post #549294 Tue Feb 20 2018 5:54pm
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Oldandconfused



Member Since: 18 Jun 2017
Location: Norfolk
Posts: 208

United Kingdom 2010 Range Rover Sport 3.0 TDV6 HSE Zermatt Silver

Unless I have mis-read OP's original post, he has only just got the car and unless he bought it from someone known to him, would probably not have any knowledge on how it's been driven. That being the case, taking it somewhere for a check-up is wise. However, as has been stated, a lot of main dealers (a.k.a, "stealers") are just after your money.
Best advice as above is a good local independent LR specialist.

Post #549297 Tue Feb 20 2018 6:29pm
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shepp



Member Since: 15 Nov 2010
Location: Bingley
Posts: 381

United Kingdom 2006 Range Rover Sport Supercharged Java Black

I always had full dealer service history with my old vehicle, but the dealers have got that bad that I don't even use them at all. Good friend of mine worked for the a dealership for 18 years as a mechanic, but left as he was pressured to upsell and recommend work that was not required.
If the brakes are only 80%worn ask for at least 20% discount due to 20% been perfectly good.
If brakes are 80%worn and have covered 8k, potentially you have another ²k worth of wear. MY12 RRS HSE
Gone 4.2 supercharged RRS
Gone 90
Gone s2000

Post #549306 Tue Feb 20 2018 8:35pm
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RRSTDV8



Member Since: 13 Aug 2011
Location: Northamptonshire
Posts: 6008

United Kingdom 2008 Range Rover Sport TDV8 HSE Stornoway Grey

Quote:
If brakes are 80%worn and have covered 8k, potentially you have another ²k worth of wear.

If they're only lasting 10k miles then there's either something wrong with the brake system or the previous driver was on a mission every time he drove the vehicle. Sounds like classic dealership rubbish to sell parts that aren't needed. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #549308 Tue Feb 20 2018 8:50pm
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RRSTDV8



Member Since: 13 Aug 2011
Location: Northamptonshire
Posts: 6008

United Kingdom 2008 Range Rover Sport TDV8 HSE Stornoway Grey
Re: LR dealer experience plus question on brake wear & s

Gingerg978 wrote:
Thought to myself, sure I can find better service elsewhere, so called Rovertune (Indy in Reading), Rob new his stuff at provide quotes very quickly.


That's your answer. Avoid LR dealerships like the plague. Only use them if you are forced to to do so. They aren't worth the money, the time or the effort and, in my experience, will cause you problems. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #549310 Tue Feb 20 2018 8:52pm
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Gingerg978



Member Since: 18 Jan 2018
Location: Berkshire
Posts: 41

England 2013 Range Rover Sport SDV6 HSE Santorini Black

Thanks Guys, I get the feeling LR dealers, take you for a bit of a ride on the up sell. Censored
Will reach out to Rovertune again to discuss.

To confirm, Car has 52k on the clock, I bought at 51k, so good point no idea how heavy/late the previous owner was on the brakes, therefore your right its hard to gauge.

How would people generally feel about buying a used LR with Indy service history Vs. LR main dealer ? 2014MY RRS SDV6 HSE Black Stealth with 22" Black gloss alloys - LOVE IT

Post #549346 Wed Feb 21 2018 10:24am
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Bill Portland



Member Since: 01 Feb 2017
Location: Dorsetshire
Posts: 339

United Kingdom 2012 Range Rover Sport SDV6 Autobiography Orkney Grey

from my limited experience, I'd check out that the indy(s) concerned are real LR specialists and if so, I'd certainly prefer a car serviced by specialists than by LR main dealers. Merc C220 estate Sport AMG
Merc C220 estate Sport AMG 125 year edition
Alfa GT
Rover 76 V6

Post #549350 Wed Feb 21 2018 11:11am
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Gingerg978



Member Since: 18 Jan 2018
Location: Berkshire
Posts: 41

England 2013 Range Rover Sport SDV6 HSE Santorini Black

Thanks Bill,
The Indy in question (http://www.rovertune.co.uk/) has received many positive comments on this forum, so looks like a good option. Smile 2014MY RRS SDV6 HSE Black Stealth with 22" Black gloss alloys - LOVE IT

Post #549351 Wed Feb 21 2018 11:23am
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DrRob



Member Since: 23 Feb 2011
Location: Hampshire
Posts: 1474

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

Rovertune are very experienced and only work on Land Rovers Thumbs Up Currently driving a Range Rover wannabe whilst I save up!
GONE - SDV6 HSE MY2012 in Orkney Grey.
1993 200Tdi Tdi Range Rover - a proper Rangie!
1949 Series One 80" in family since 1975! Where it all began.....

Post #549418 Thu Feb 22 2018 10:15am
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Gingerg978



Member Since: 18 Jan 2018
Location: Berkshire
Posts: 41

England 2013 Range Rover Sport SDV6 HSE Santorini Black

Dr Rob are you Rob from Rovertune Rolling with laughter 2014MY RRS SDV6 HSE Black Stealth with 22" Black gloss alloys - LOVE IT

Post #549425 Thu Feb 22 2018 10:33am
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