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insiorc



Member Since: 17 Jul 2016
Location: Orkney
Posts: 353

Scotland 2013 Range Rover Sport SDV6 Autobiography Firenze Red
Online Service History getting updated?

Hi Folks

I've now bought 2 used JLR vehicles with the online service history and neither had the previous services entered. I emailed their service departments to ask for it updating. This was 2 different dealerships so I'm wondering if this is a common thing, or even if many people even know or bother checking?

Maybe I've just been unlucky? 13MY Range Rover Sport Autobiography SDV6 - mine
14MY Range Rover Evoque Dynamic SD4 Black Pack - wife's
99MY Defender 90 TD5, Soft Top Conversion - my toy, and bairns favourite

Post #536158 Fri Sep 22 2017 11:02am
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JOCK55



Member Since: 01 Sep 2015
Location: INVERNESS
Posts: 408

United Kingdom 2013 Range Rover Sport SDV6 HSE Firenze Red

Hi Dennis,

Mine had PDI and 1st service entered on the system by MacRae and Dick, however service undertaken since take over by Parks did not appear until I harassed them for 3 days. They tried to tell me that all I needed was and entry in ToPix but I queried this with LRCS and they informed that an entry should be made in both.

To be honest I don't believe that the young lass behind the service desk (Service Coordinator) even knew there was an on-line system as I had to give her the URL to get in!!! All sorted now, but I wonder how many other customers have data omitted or missing. Pentland are definitely calling!

Regards,

Old Jock 2018 (MY19) Jaguar F-Pace R-Sport 300PS Petrol in Caesium Blue with many bells and whistles.
2015 RRS HSE SDV6 Firenze Red with Santorini Panoramic Glass Roof, gone but not forgotten.

Post #536164 Fri Sep 22 2017 12:14pm
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Buckster



Member Since: 05 Mar 2015
Location: Hampshire
Posts: 1310

England 2013 Range Rover Sport SDV6 HSE Orkney Grey

I have a good old fashioned service book on my 2013, But always check to see it's been entered online and so far so good Thumbs Up 2003 BMW M5 - 5 Litres of V8 Optimax Slurping Goodness in Carbon Black

2013 SDV6 HSE Black Edition- Orkney Grey with Ebony & Ivory. LR Facelift RAI, Genuine G4 Expedition Rack, 4x Warn SBD-160 Spotlights, Warn 9.5XPS Winch, Mantec Underbody Protection, Full Easy Lift Suspension Module, LR Light Guards, 19"s on Goodyear Duratracs, ARB fridge, TuffTrek awning 😎

Post #536166 Fri Sep 22 2017 12:38pm
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RallyXS



Member Since: 07 Oct 2016
Location: Devon
Posts: 82

United Kingdom 

The first 2 services had not been entered when I bought mine, but I harassed my dealer until they harassed the previous dealer to update Topix. Seems they aren't too fussed, but if you ever ask about service history they just dismiss it with "it's all online now sir" 2012 RRS SDV6
2014 BMW 320d X-Drive Touring
1999 VW Polo stage rally car

Post #536209 Fri Sep 22 2017 10:06pm
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JOCK55



Member Since: 01 Sep 2015
Location: INVERNESS
Posts: 408

United Kingdom 2013 Range Rover Sport SDV6 HSE Firenze Red

RallyXS,

Don't get ToPix and LR Service History confused they are separate data bases. Why, I am not sure. ToPix is far more comprehensive and contains information about your vehicle and all updates etc, but LR On-line Service records are more like the old paper book in electronic format.

This is the URL for ToPIX: https://topix.landrover.jlrext.com/topix/vehicle/lookupForm

This is the URL for Online Service History: https://osh.landrover.com/login

Quite different.

Old Jock 2018 (MY19) Jaguar F-Pace R-Sport 300PS Petrol in Caesium Blue with many bells and whistles.
2015 RRS HSE SDV6 Firenze Red with Santorini Panoramic Glass Roof, gone but not forgotten.

Post #536217 Sat Sep 23 2017 12:05am
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RallyXS



Member Since: 07 Oct 2016
Location: Devon
Posts: 82

United Kingdom 

Yeah, "OSH" as they call it, that's what I meant. Well done for pointing that out. 2012 RRS SDV6
2014 BMW 320d X-Drive Touring
1999 VW Polo stage rally car

Post #536219 Sat Sep 23 2017 12:10am
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insiorc



Member Since: 17 Jul 2016
Location: Orkney
Posts: 353

Scotland 2013 Range Rover Sport SDV6 Autobiography Firenze Red

Thanks folks

So it seems to be another thing for folks to watch for if buying a used one.

JOCK55 It was my XF from M&D (just before takeover) that I had to email to have it updated, and as it's the same workshop as the LR's I ended up with the green LR stamp instead of Jaguar - at least they had the same address etc. but unfortunately the wrong date. Luckily my Sport has the paper book so I checked it was entered prior to leaving after the service at Parks.
And with having just bought the wife's Evoque from Guy Salmon Coventry, it only had the PDI and first service, but was promptly corrected when I emailed about it. At least everything was right this time, but I did mention I expected them to get mileage and dates correct...

It just seems that the dealerships appear to be completely incompetent on almost everything I've had dealings with them about. 13MY Range Rover Sport Autobiography SDV6 - mine
14MY Range Rover Evoque Dynamic SD4 Black Pack - wife's
99MY Defender 90 TD5, Soft Top Conversion - my toy, and bairns favourite

Post #536231 Sat Sep 23 2017 8:54am
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tonyninety



Member Since: 04 May 2015
Location: norwich
Posts: 7

United Kingdom 2012 Range Rover Sport SDV6 SE Buckingham Blue

I had my rrs serviced at hunters kings lynn and they did not enter the details etc in the on line service history.i have contacted them many times since and they tell me that it will be done but still does not appear. i have even e.mailed jlr asking them to sort it out for me and complained about their dealer but they have not even replied.what a load of ******s.

Post #541702 Thu Nov 23 2017 10:03pm
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flydive



Member Since: 17 May 2007
Location: South
Posts: 1191

Switzerland 2008 Range Rover Sport TDV8 HSE Stornoway Grey

I had an issue with my Defender service history(wrong service entered)

Sent a PM to "Land Rover Customer Relationship Centre".

Problem solved in less than one week. Thumbs Up '08 RRS TDV8
I converted my diesel RRS to run on an environmentally friendly mixture of caribou fat and baby seals oil

Post #541737 Fri Nov 24 2017 10:31am
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Peanut



Member Since: 31 Jul 2012
Location: Leicestershire
Posts: 98

United Kingdom 

i am still trying to sort mine between dealer (a site sponsor) and JLR.
I wonder if change of Reg Nos. is the cause?
I don't suppose JLR thought any Whistle one would change their Reg No.... Whistle Current: MY15 RRS2 3.0 SDV6 Autobiography Dynamic, Aruba Gold, HUD, Meridian 1700w
Gone: RRS TDV6 2007 Stornaway
Gone: P38 2.5 DHSE

Post #541740 Fri Nov 24 2017 10:49am
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Peanut



Member Since: 31 Jul 2012
Location: Leicestershire
Posts: 98

United Kingdom 

Received this reply from JLR UK Customer Relations

"The service history done in the past can be merged if you have the evidence of the service history. This can be added by the franchised retailer or independent specialist that carried out the service. May i mention that we do not have this information here at the manufacturer as we do not hold vehicle information history".

I have spoken to my local franchised dealer who now do all the work on my car and they have promised to add it on. Current: MY15 RRS2 3.0 SDV6 Autobiography Dynamic, Aruba Gold, HUD, Meridian 1700w
Gone: RRS TDV6 2007 Stornaway
Gone: P38 2.5 DHSE

Post #542308 Fri Dec 01 2017 9:03am
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Bill Portland



Member Since: 01 Feb 2017
Location: Dorsetshire
Posts: 343

United Kingdom 2012 Range Rover Sport SDV6 Autobiography Orkney Grey

So they introduce a paperless online service recording routine and they say it's the customers responsibility to prove that services have been carried out. Incredible. Merc C220 estate Sport AMG
Merc C220 estate Sport AMG 125 year edition
Alfa GT
Rover 76 V6

Post #542319 Fri Dec 01 2017 11:14am
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insiorc



Member Since: 17 Jul 2016
Location: Orkney
Posts: 353

Scotland 2013 Range Rover Sport SDV6 Autobiography Firenze Red

Yes, it's particularly worrying considering the recent post on the approved warranty not paying out for the crankshaft failures, if the online service info hasn't been updated then JLR is certainly likely to back out of any goodwill repair. Infact any warranty would back out of other repairs if they could say the car hasn't been serviced correctly (with no proof available). 13MY Range Rover Sport Autobiography SDV6 - mine
14MY Range Rover Evoque Dynamic SD4 Black Pack - wife's
99MY Defender 90 TD5, Soft Top Conversion - my toy, and bairns favourite

Post #542323 Fri Dec 01 2017 12:20pm
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