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markymarkf



Member Since: 08 May 2017
Location: Devon
Posts: 65

United Kingdom 

totally stunning, enjoy many happy miles MY17 HSE Dynamic

Post #546169 Wed Jan 17 2018 9:51pm
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Canary



Member Since: 23 Jan 2017
Location: Beds
Posts: 94

United Kingdom 2013 Range Rover Sport Supercharged Firenze Red

Awesome looking beast congratulations on your new motor, you'll be turning heads for sure. My64 Supercharged Autobiography

Post #546183 Thu Jan 18 2018 9:39am
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Tyrefitter



Member Since: 19 Jul 2015
Location: East Yorkshire
Posts: 1409

United Kingdom 2013 Range Rover Sport Supercharged Autobiography Fuji White

That looks amazing,,the exact color combination I would go for if buying new.Glad so see your happy with your purchase.

Andy 2014 RRS SC santorino,coris roof.
2016 VW Amarok Highline,candy white
2014 Evoque D-Lux Fuji
Previous motor.
2014 RRS AB FUJI
2012 RRS Dynamic red edition Fuji
2012 RRS SE santorino
2015 Navara White
2008 RRS white TDV8
2007 RRS black TDV8
2002 RR Vogue
1996 P38 2.5 HSE.

Post #546186 Thu Jan 18 2018 10:14am
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Pakolainen



Member Since: 14 Mar 2016
Location: Helsinki
Posts: 207

Finland 2006 Range Rover Sport TDV6 HSE Java Black

Looks stunning. Enjoy. 2006 RRS 2.7 TDV6 HSe
Alfa Romeo Guillietta 2.0 JTDM 2011
Mazda 3 1.6 2010
Subaru Impreza 2.0 WRX 2005

Post #546192 Thu Jan 18 2018 12:08pm
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rox10h



Member Since: 06 Nov 2012
Location: South Wales
Posts: 27

United Kingdom 

thanks for the kind words guys.

Some interior pics at night (i love the ambient lighting!)

Untitled by irfan sardar, on Flickr

Click image to enlarge
Untitled by irfan sardar, on Flickr

Click image to enlarge
Untitled by irfan sardar, on Flickr


But, and there is a huge but.

Im close to handing the car back on a refusal basis.

The new sat nav screen pops and tilts out of the dash about 30 degrees when the engine starts to make viewing easier. The main reason why i couldn't pick my car up for the last two weeks, was because the screen was popping out and in and tilting with a mind of its own - LR recognised this as a software fault, and the whole point of the two week wait was the software update would cure said problem.

Since yesterday the car has been spot on. This morning however, i've started the car and the screen had a fit - the screen was going black, and then the display would come on, and the screen continuously kept tilting in and out when it felt like. This went on for about 3-4 minutes, all the while the radio was playing fine. DAB reception also dropped several times and i couldn't even select FM as a back up. This evening the car has been fine like it never happened again.

The above tells me that
A) LR didn't do nothing regarding an update and just handed the car to me hoping for the best, or;
B) Said update went on, they tested it once and seen it was working, and that was it.

So, spoke to a solicitor today for advice and in turn spoke to LR. i will give them ONE opportunity and a few days to sort it as i appreciate its a weekend. They are collecting the car tomorrow and handing back the MY17 loan car i had for the last two weeks to sort the issue. they couldn't comment on how long this would take.


Issue here is, this will potentially be 3 weeks without the car. This has almost defeated the object of having the car early and being registered on a 67 - hence why i think for the sake of another 5-7 weeks odd, just make do and wait for an all new car with hopefully the Censored bits ironed out. The leather on the front seats is also a little saggy and needs sorting. I just feel the handover was rushed and they wanted rid.

Honestly, what would you guys do in this situation? bare in mind the last two odd weeks ive been messed about as well, am i being too soft by giving them another opportunity to sort the car? should i just point black refuse the car and wait for another?

And with regards to refusing the car, in my opinion it isn't fit for purpose and thus I'm fully entitled to my money returned or another car. However the dealer and solicitor said its still seen as 'fit for purpose' as mechanically its sound... But my screen isn't so it isn't bloody fit for purpose in my eyes!!

Sorry for the rant and lengthy post. As always i appreciate your input and advice/thoughts. Be honest with me!

Irfan MY18 RRS Autobiography SDV6 (Awaiting delivery)
2014 Mercedes C63 AMG
2013 VW Transporter Sportline Kombi Lwb
2006 BMW 530d M Sport

Post #546225 Thu Jan 18 2018 9:48pm
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andrewhargreaves



Member Since: 09 Mar 2011
Location: San Francisco
Posts: 45

United States 

Well I probably wouldn't refuse it over the screen issue. I've had the InControl Touch Duo thing since September in my Velar and once it a while it's done some weird things and then never again. It's buggy. One time the screen tilting was doing the opposite of what it should, and a couple times the main lower screen took a while to startup and was black for a while. But without any software updates it's running perfectly now and has done for a few months. It's new tech for them and they're working the kinks out. I'm sure they will get it sorted.

I'd be more upset about saggy leather. I've never seen it on my two Range Rovers or any of my 4 past Audi's. My Velar interior is flawless. I saw the sagging on another 2018 video and this is troubling. Hope the SVR seats don't suffer from this as well.

And by the way -- your chosen spec looks amazing! Congratulations. 2018 Sport SVR on order
2018 First Edition Velar Corris Grey

Post #546234 Fri Jan 19 2018 2:47am
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 15976

2013 Range Rover Sport SDV6 HSE Stornoway Grey

Regarding what you say was a rushed hand-over - LR pays the dealer for a fixed time for a handover -IIRC 2 or 3 hours, so the incentive is to get it done to move onto the next client/ “piece” of new business. It could be LR is being less than generous with the time allowed for the dealer to hand over. It is like PDI, LR allows a ludicrously short time of 2 hours which they consider adequate for the dealerships to PDI a new car any more and it comes out of the dealership’s pocket. 2018 Melting Silver Mini Countryman PHEV on order for April delivery, bye bye Land Rover after 21 years and 11 LR products..... all because you won’t give me reassurance that should my SDv6 crankshaft break because of a design fault, not MY fault, but the engine builders fault - it will be replaced for free.
2015MY Corris Grey SDv6 HSE Dynamic, but not for much longer........
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Post #546236 Fri Jan 19 2018 4:27am
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SVR575



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1469

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Fuji White

I just feel its such a shame to pick up a brand new car of this quality or any come to think of it and have these sort of problems.

LR really should get there act together. SVR on order.

Post #546240 Fri Jan 19 2018 8:43am
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rox10h



Member Since: 06 Nov 2012
Location: South Wales
Posts: 27

United Kingdom 

Update:

My dealer promised to call me yesterday with an update and he failed to do so. I called him and gave him a piece of mind unfortunately as its just not good enough - problems with the car happen and I accept that, poor customer care and making false promises is not. He told me that ''the update on the software for your screen SHOULD be Friday but i cant see that myself'' - What the hell does that actually mean to me? is it a yes, or is it a no for Friday?! i had a meltdown and told him do what they want with the car but i am going to refuse it and will wait for a new one to be ordered for me in March.

He accepted that and didn't have an issue with it what so ever '' i don't blame you sir'''. just so infuriating to deal with and just agrees with everything i say. Even if my car is sorted and is spick and span Friday I'm not having it and il wait till March. If they value you my custom and appreciate the absolute idiocy ive had to deal with they will let me keep this loan car till then, but i wont hold my breath.

If a car cant be delivered for march, I'm taking the plunge and will just go completely left field and go for a used X5M and keeping the change to run it. Appalling, Atrocious, Pathetic dealership to deal with but i'll give them one last benefit of the doubt with another car. Generally i don't think this is a reflection on JLR as a whole, but more so the very popular JLR franchise that I'm dealing with - unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.

rant over..sorry! MY18 RRS Autobiography SDV6 (Awaiting delivery)
2014 Mercedes C63 AMG
2013 VW Transporter Sportline Kombi Lwb
2006 BMW 530d M Sport

Post #546711 Thu Jan 25 2018 10:06am
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SVR575



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1469

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Fuji White

I think you are very entitled to feel this way, these dealers incompetence is just staggering.

Would love to be there when they see you walk in though.. Laughing SVR on order.

Post #546717 Thu Jan 25 2018 12:32pm
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EstorilSVR



Member Since: 25 Jan 2018
Location: Islington, London
Posts: 7

United Kingdom 

Hi,

I am having these issues with my car too. My lower screen went blank and I also lost the speedometer too! Further more I now have suspension failure! I have just posted about this on another thread. I am also thinking of rejecting the car but am giving them another day or two to see what happens. Totally appalling!

Post #546730 Thu Jan 25 2018 3:20pm
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Lyonhead



Member Since: 21 May 2016
Location: Cardiff
Posts: 283

Wales 

- unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.

Rox10h I live less than a mile from this dealership and when I had my first RRS I had appalling service from them and now they have a huge shiney new showroom and workshop facilities but guess what, my last 3 RRSports including the SVR I have now I travel 35 miles and deal with another dealership who are a lot lot better. Not perfect but better as we are limited in South Wales to only 3 Dealerships you have to take what you get. But we are not in isolation, the more you read the forums the more you see that others have problems all around the U.K. Shocked Shocked

Post #546732 Thu Jan 25 2018 3:29pm
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Lindab



Member Since: 20 Nov 2017
Location: Dundee
Posts: 50

United Kingdom 

When you go in to the dealership, have a rant on the showroom floor, hopefully with a few customers around that can hear you.In fact tell anyone there how Censored the car/dealership is. Don't let them take you into an office. The one thing they don't want are potential customers frightened off Big Cry

Post #546733 Thu Jan 25 2018 3:48pm
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jim4244



Member Since: 16 Feb 2012
Location: No
Posts: 1051

England 2013 Range Rover Sport SDV6 HSE Santorini Black

This is such a shame. Buying an expensive top of the range car should be a pleasurable experience, not one that causes you stress and makes you angry!

We went back to Land Rover in 2012 as they appeared to have improved their quality control and customer service, but now they seem to have slipped back to where they were in the late 1990’s and early 2000’s. It was at this time we switched from Land Rover and enjoyed 10 years of problem and stress free motoring curtesy of Volvo, BMW and Audi. 10 years where we received excellent customer service and never had any problems with our vehicles whatsoever.......

I really think that Land Rover need to up their game!

Jim

Post #546737 Thu Jan 25 2018 4:26pm
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HossBog



Member Since: 22 Aug 2017
Location: Cotswolds
Posts: 28

United Kingdom 

I bought my AUC RRS from this dealer in the summer and to be fair they were good to me - also bought a Disco 4 from Stratstone Newport a couple of years ago and equally faultless.

Unlike my local dealer Suy Galmon who have now failed to sell me a car on three occasions because of their incompetence.

Post #546746 Thu Jan 25 2018 6:48pm
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