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Kensta



Member Since: 17 Feb 2011
Location: North east
Posts: 696

United Kingdom 2006 Range Rover Sport TDV6 HSE Java Black
Help: Paid deposit with Stratstone last wk, nw got a problem

Evening, we sat down at Stratsones 18/7/15 specced up a new my16 HSE dynamic, paid the deposit to secure the car on the basis that they said I would have it on or around 27th November.

Now just had a phone call from Stratstones saying the car won't be here til January.
Claiming not to know what's happended, blaming LR and putting it down to one of the options maybe holding it up.

The options were pretty standard - santorini black, Ivory, piano black trim, fixed Pan roof, stealth pack, parallel park assist, 19speaker upgrade, full spare wheel, privacy glass, 22" wheels

Is that normal? I kinda feel someone's come though the door after me demanding the same car in November and I've been palmed off?

I also rang Llyods LR dealer today they're not far from us also , explained the situation and asked for a definate delivery date from them they say November/early December.

What do I do? Java black 2006

Post #468748 Mon Jul 27 2015 8:08pm
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Tyrefitter



Member Since: 19 Jul 2015
Location: Bridlington East Yorkshire
Posts: 3675

United Kingdom 2013 Range Rover Sport SDV6 Autobiography Fuji White

Tell them you want your deposit back,,which you are entitled to & mention your going elsewhere for one,hopefully they will change their attitude.

Andy Andy.
21 Ford Ranger
Gone but not forgotten
Focus RS Red Edition
2015 RRS AB Fuji.
2014 RRS SC Santorini
2016 VW Amarok
2014 RRS AB Fuji
2012 RRS Red Edition Fuji
2015 Nissan Navara
2012 RRS SE Santorini
2008 RRS White
2007 RRS Santorino

Post #468749 Mon Jul 27 2015 8:16pm
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philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1667

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

Get money back. Go to Lloyds. Order car (and stress to them that you don't like being messed around so anything earlier than November would be very much appreciated). 

Post #468750 Mon Jul 27 2015 8:16pm
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Fletcher



Member Since: 28 Jan 2015
Location: Devon
Posts: 481

England 

It's the old dealer trick , tell you anything to get your deposit and then when your best friends they drop the bomb , it's someone else's fault and they will do their best to try and sort it for you .
They have sold their quota for that quarter and your on the next quarter now .

Post #468754 Mon Jul 27 2015 8:28pm
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Kensta



Member Since: 17 Feb 2011
Location: North east
Posts: 696

United Kingdom 2006 Range Rover Sport TDV6 HSE Java Black

Do yous think it's a fast one they are pulling?

Is this abnormal with the rrs2 , arrival date gettin put back like this so soon after signing the paper? Is there a possibility they could be genuine Java black 2006

Post #468763 Mon Jul 27 2015 9:01pm
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steve2026



Member Since: 30 Dec 2009
Location: Glos UK
Posts: 122

2005 Range Rover Sport Supercharged Vesuvius Orange

The reason for the delay really isn't the issue here, they were happy enough to take your money, and it's hardly a budget range car we are talking about here, so quite a price tag I should imagine.
Personally I'd be insisting the deposit is in my bank within 24hrs and take your business elsewhere, I'm sure you work hard enough to be able to own such a vehicle, perhaps the dealership should work just as hard to make sure you get it. 2005 Vesuvius 1st edition ( now sadly gone ).

Post #468765 Mon Jul 27 2015 9:17pm
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Hotrocks



Member Since: 06 Jul 2015
Location: Lincoln
Posts: 5

United Kingdom 2012 Range Rover Sport 3.0 TDV6 HSE Santorini Black

A friend of mine had this exact same issue with another dealer, he waited the extra couple of months to then be told it had been pushed back again, by the time he realised that it would be 8 months (yes 8 months) over the originally agreed date he cancelled the order and then had issues getting his deposit back as he had left it so long... get in there... cancel the order... go somewhere else... but pin them down to a firm delivery date as they will only do the same.

My friend ended up buying an Audi instead and has said he won't have a RRS even if they gave it to him now.. well done Land rover... customer service at its finest

Post #468801 Tue Jul 28 2015 8:26am
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Hobster



Member Since: 30 Jan 2015
Location: Sussex
Posts: 168

United Kingdom 

I moved dealer and deposit twice got date advanced 13 weeks in total. MY16 SDV6 AB Dynamic Stealth
Previous: R8 V10, S3, R8 V8, RS6 Saloon, FFRR AB (L322), RS6 Avant, Lancia Integrale Evo 2, Mk2 Golf GTI

Post #468856 Tue Jul 28 2015 6:04pm
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aljo



Member Since: 13 Jun 2006
Location: West Sussex
Posts: 3243

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Santorini Black

Kensta wrote:
Do yous think it's a fast one they are pulling?


Normal practice for that Censored company 

Post #468868 Tue Jul 28 2015 8:22pm
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aks



Member Since: 13 Jul 2015
Location: Hertfordshire
Posts: 21

United Kingdom 

What surprises/confuses most is that just this past Saturday I was told delivery would be early Oct (to me) if I ordered now. Delivery status is very unclear with LR it seems. Is it really that difficult Sad ! Tony

Post #468923 Wed Jul 29 2015 10:11pm
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philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1667

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

For most cars (the SVR was different, but may not be now) each dealership has a different allocation. 

Post #468925 Wed Jul 29 2015 10:22pm
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GJW1



Member Since: 19 May 2015
Location: UK
Posts: 447

United Kingdom 

I'm sure these excuses are also money driven if they have enough orders to hit there targets they would like to think they can delay things.

Perhaps asking for you money back would magic up a better slot

I was first told 12 weeks when wanting to order then that moved to 16 weeks and I hope it comes forward not backwards

Post #468926 Wed Jul 29 2015 10:44pm
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Kensta



Member Since: 17 Feb 2011
Location: North east
Posts: 696

United Kingdom 2006 Range Rover Sport TDV6 HSE Java Black

Cheers for advice everyone , my partner took the deposit back, is going to wait til March and get one from elsewhere.
We too suspect there was foul play somewhere.
Even at the end they hummed and harred about giving back the deposit, she had payed it from her debit card originally but they have her it back by cheque the awkward Censored .
Anyway it's sorted now and will start again At another dealer closer to the time. Cheers Java black 2006

Post #471925 Fri Sep 04 2015 1:23am
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philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1667

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

Was January too early then? Question 

Post #471930 Fri Sep 04 2015 6:36am
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Kensta



Member Since: 17 Feb 2011
Location: North east
Posts: 696

United Kingdom 2006 Range Rover Sport TDV6 HSE Java Black

We figured if we going to get a new car mid January n pay all that money she'd rather wait til March for the new Reg.


Anyway ordered the same car same spec from another dealer now not Stratstones and it's due last week November first week December Java black 2006

Post #473828 Mon Sep 21 2015 10:04pm
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