have a 2007 hse sport with factory sat nav,on the destination screen when I touch the postcode or address buttond the green square lights up around the button briefly but will not go to either screen for input ?? if I use previous destinations and select then it will calculate the address etc so works but cant access new inputs,hope someone can head me in the right direction,thanks.

put your hand under the front passenger seat and un plug unit for a few minutes then re plug and see how you go

thanks for the advise,but tried that and still don't work ?? thanks.

Probably a stupid suggestion but I presume you're stationary when you try it? Otherwise it won't work

You are on GB as the country? 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Yes I am stationary and in park,the previous destinations work if selected and will calculate the route if selected, just cant get to the postcode or address screens,when I press these buttons the green square around the button highlights and the dvd runs up but nothing happens ?

Hard reset first

How would I go about that ? Thanks

Easy peasy. Unlock car and remove key, open bonnet and leave for at least 5 mins until everything powers down (car goes to sleep). Disconnect both positive and negative battery leads from the battery posts. Take a single jump lead and connect the positive battery lead to the negative battery lead for a few minutes. TAKE GREAT CARE NOT TO LET ANY PART OF THE JUMP LEAD OR THE BATTERY LEADS TOUCH THE BATTERY TERMINALS.

Disconnect the jump lead and reconnect the battery as normal. 2008 MY Java Black TDV8 HSE