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muddywheels
Milk Float Man


Member Since: 30 Jun 2010
Location: East Riding of Yorkshire
Posts: 5584

England 
Yet more incompetence!

This is why I dread servicing...... Big Cry

2 years ago my car was dropped off a ramp during the service Thud

Last year I changed it to avoid servicing but had a load of problems so rejected replacement Banging Head

This year I plucked up the courage to get it serviced by another dealer who now informs me the problem with the sub woofer that was replaced last year under warranty just a few months old is that the trim is trashed - broken clips, etc and been glued in place by the previous dealer Shocked

They now need to order a new trim to repair the problem but someone has to pay for it as it will not be covered by warranty which is fair enough so I need to sort this now......

Del Boy could do a better job Evil or Very Mad Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!


Last edited by muddywheels on Tue Jul 08 2014 12:34pm. Edited 1 time in total

Post #429716 Tue Jul 08 2014 9:52am
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Bradders



Member Since: 08 Oct 2009
Location: Leeds
Posts: 2515

United Kingdom 

That is not what you needed. I wonder if the previous stealer will have a service record to confirm the repair ? Either way someone there knows what they've done and should have the balls to own up and put it right. You certainly shouldn't be responsible. It's like a little kid doing something and thinking they wouldn't be found out. Unbelievable really.

I really doesn't help the LR dealer reputation (which already pretty bloody poor in general) when this happens. I had mine serviced last week and gave the dealer a glowing report to LR customer relations, but I'm beginning I might have been stitched up on some warranty work……….

Hope you get sorted. FF 4.4 V8 Soooo looking forward to this bad boy
Ex 2006 RRS SC - garbage
Ex 2016 135i M Sport - dream car
Ex 2003 RS6 Avant - piece of cr*p
Ex 2014 320d X Drive, M Sport Touring - ok I guess
Ex 2007 RRS TDV8 - bloody loved it
EX 2007 FL2 XS - not so bad

Post #429719 Tue Jul 08 2014 10:16am
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muddywheels
Milk Float Man


Member Since: 30 Jun 2010
Location: East Riding of Yorkshire
Posts: 5584

England 

Thanks to Mike@LRCS looking after things while Pete's away this is getting sorted Cool

Hopefully that's it for another year Laughing Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Post #429737 Tue Jul 08 2014 12:38pm
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muddywheels
Milk Float Man


Member Since: 30 Jun 2010
Location: East Riding of Yorkshire
Posts: 5584

England 

Well it would be if the required part hadn't been sent to the wrong dealer Thud

4 days in a 2wd Ecolander - please give me back my sport Big Cry

Rolling Eyes Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Post #429925 Wed Jul 09 2014 2:24pm
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muddywheels
Milk Float Man


Member Since: 30 Jun 2010
Location: East Riding of Yorkshire
Posts: 5584

England 

Yeaaahhhh - picked my RRS up today after a looooooooong week in Ecolander Very Happy

It should of been ready Thursday but they had to wait for the parts then it was Friday but they were having difficulty refitting the new boot trim so Saturday they rang to say it was ready but I couldn't get through to collect Rolling Eyes

Imagine my shock when I popped up the boot to check the high standard you'd expect from a LR trained technician to find the boot trim loose Shocked

Imagine my surprise when I look in the gap to see the clips have been cut off and there is a big blob of silicone/glue holding the trim together Thud

Please read post No1 again then tell me it's not just me Banging Head

These fell out of the gap -

Click image to enlarge


Cut clips -
Click image to enlarge


Universal fixings -
Click image to enlarge


Good to see on the Blackvue that they took it for a couple of runs to check the lumbar support repair worked or in case the battery went flat or it seized up while it was parked for the week Rolling Eyes

So parked next to mine was a nearly new RRS2 with 8k miles for £65K..... was I tempted..... ummmhhh NO! BECAUSE I HAVE NOWHERE TO TAKE IT FOR SERVICING THAT I CAN TRUST Evil or Very Mad Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Post #430365 Sun Jul 13 2014 7:36pm
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PEACHY



Member Since: 07 Nov 2010
Location: Birmingham
Posts: 2792

England 

What you gonna do about that Censored Censored - do we stand a chance Twisted Evil we work hard so someone who has not got a clue & no obvious care get to service - repair our assets.. Censored disgrace.

Rant over - feel for you mate Big Cry 16MY Estoril Blue SVR.............
17MY Autobiography Dynamic - Corris Grey - WOW.
14MY Autobiography Dynamic - SDV6 - Fuji White Smile
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(


Last edited by PEACHY on Sun Jul 13 2014 7:43pm. Edited 1 time in total

Post #430369 Sun Jul 13 2014 7:41pm
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hodjie



Member Since: 13 Nov 2013
Location: United Kingdom
Posts: 91

United Kingdom 2011 Range Rover Sport Supercharged Autobiography Fuji White

what a nightmare Big Cry i use falcon performance in middlesbrough ,ive got a tvr cerbera and a lotus elise also and they are rather brilliant ! would they be too far away to consider ?

Click image to enlarge

Post #430370 Sun Jul 13 2014 7:43pm
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RRSTDV8



Member Since: 12 Aug 2011
Location: Northamptonshire
Posts: 8800

United Kingdom 2012 Range Rover Sport SDV6 HSE Orkney Grey

muddywheels wrote:
was I tempted..... ummmhhh NO! BECAUSE I HAVE NOWHERE TO TAKE IT FOR SERVICING THAT I CAN TRUST Evil or Very Mad

Why not find an indie? You don't need to use a LR dealership for servicing... 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #430388 Sun Jul 13 2014 9:34pm
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muddywheels
Milk Float Man


Member Since: 30 Jun 2010
Location: East Riding of Yorkshire
Posts: 5584

England 

I have avoided using indi during warranty period on my LR'S because in my experience it complicates issues with buck passing Sad

This year I had a free service due to last years problems and a couple of warranty items so gave 5th dealer the job hoping to receive standard expected this time Rolling Eyes

I bought this rrsport on a 2 year 0% deal and am now thinking next year when deal ends I have to consider my options seriously - one of them is "TATA" JLR and Hello world cup winners Evil or Very Mad Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Post #430407 Mon Jul 14 2014 7:20am
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Beancounter_74



Member Since: 11 Oct 2011
Location: Down here now...
Posts: 5796

England 

Muddy, I believe the 'blob of silicone' was issued under a genuine Land Rover TSB2542568 Whistle Rolling with laughter

Well, it wouldn't surprise any of us if that was the case would it Big Cry ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it Banging Head )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

Post #430426 Mon Jul 14 2014 10:04am
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muddywheels
Milk Float Man


Member Since: 30 Jun 2010
Location: East Riding of Yorkshire
Posts: 5584

England 

So true BC Sad

DP has rang to apologise followed by call from Service Manager to say parts on order and will be done properly this time. Only problem now is another 72 mile round trip to dealer and I'm stacked out this week - plus already done it twice last week Rolling Eyes

They've offered to collect but I'm not keen on anyone else driving my P&J particularly when I've had problems already Big Cry Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Post #430477 Mon Jul 14 2014 2:48pm
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muddywheels
Milk Float Man


Member Since: 30 Jun 2010
Location: East Riding of Yorkshire
Posts: 5584

England 

Now sorted and everything working properly for the first time since I got it - only taken a year Rolling Eyes

Fingers crossed until same time next year Whistle

Not wanting to be picky but if a customer has to wait a week for their car then go back again because it's not right some fuel might be a good way to show you're sorry for the inconvenience - in the last 2 weeks I have made 4 trips to dealer so 140 miles of fuel and 8 hours lost time - ok half of that was necessary for service but the rest was not Confused Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Post #430919 Fri Jul 18 2014 3:47pm
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speedy2009



Member Since: 04 Apr 2014
Location: driffield
Posts: 35

United Kingdom 2010 Range Rover Sport Supercharged Santorini Black

Hope it's goes ok now my friend Thumbs Up

Post #430920 Fri Jul 18 2014 3:50pm
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muddywheels
Milk Float Man


Member Since: 30 Jun 2010
Location: East Riding of Yorkshire
Posts: 5584

England 

Cheers Thumbs Up

When things are as they should be I wouldn't want any other vehicle Cool Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Post #430921 Fri Jul 18 2014 3:52pm
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Stuart



Member Since: 17 Oct 2013
Location: Manchester
Posts: 581

United Kingdom 2006 Range Rover Sport TDV6 HSE Java Black

muddywheels wrote:

Not wanting to be picky but if a customer has to wait a week for their car then go back again because it's not right some fuel might be a good way to show you're sorry for the inconvenience - in the last 2 weeks I have made 4 trips to dealer so 140 miles of fuel and 8 hours lost time - ok half of that was necessary for service but the rest was not Confused


I think you would have been quite justified in asking for a tank of fuel, Muddy. These clowns need to realise that not only their time has value.

Post #430924 Fri Jul 18 2014 4:18pm
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