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fkarim



Member Since: 14 Apr 2012
Location: London
Posts: 2085

United Kingdom 

It all depends on the location/age group etc. Having recently renewed my insurance, I tried to get a quote from A-Plan after seeing this thread as I was still within the cooling off period. The gentleman I spoke to was very helpful and didn't want to waste my time by going through all the details and first asked me how much I paid the current insurer. When I told him my premium (which isn't low IMHO) he told me straightaway he wouldn't be able to quote anywhere near that so we ended the conversation there.

I am sure it works out cheaper and/or provides better cover to other drivers. Not for me unfortunately.

Post #401271 Wed Nov 06 2013 2:44pm
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 117

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

Quote:
It all depends on the location/age group etc. Having recently renewed my insurance, I tried to get a quote from A-Plan after seeing this thread as I was still within the cooling off period. The gentleman I spoke to was very helpful and didn't want to waste my time by going through all the details and first asked me how much I paid the current insurer. When I told him my premium (which isn't low IMHO) he told me straightaway he wouldn't be able to quote anywhere near that so we ended the conversation there.

I am sure it works out cheaper and/or provides better cover to other drivers. Not for me unfortunately.




PM Sent!

Post #401366 Thu Nov 07 2013 6:05pm
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fkarim



Member Since: 14 Apr 2012
Location: London
Posts: 2085

United Kingdom 

Replied

Post #401374 Thu Nov 07 2013 7:41pm
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roscopcoltrane



Member Since: 31 May 2013
Location: Scotland
Posts: 83

2008 Range Rover Sport TDV8 HSE Zermatt Silver

Had an enjoyable experience dealing with Steve today, kept me informed throughout the process and was VERY cost effective in comparison to my current insurer and comparison websites, highly recommended Thumbs Up

also loves RRS's

Post #401481 Fri Nov 08 2013 7:48pm
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tonytiger



Member Since: 14 Sep 2013
Location: St.Neots. Cambs
Posts: 308

England 2010 Range Rover Sport TDV8 HSE Bali Blue

A thread to remember..... Any discounts for multi cars?? 2010 TDV8 Bali Blue........ "Alive Tuned"

[URL=][/URL]

Post #405356 Sun Dec 08 2013 8:34pm
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Ady 555
Site Moderator


Member Since: 12 Dec 2010
Location: Good old yorkshire
Posts: 8684

United Kingdom 2012 Range Rover Sport SDV6 HSE Santorini Black

I hope so tt, Bow down I will find out when i come to ask for a quote foir my vehicles at the end of Feb.
Has anyone else had a competitive quote they would like to share Question

Post #405368 Sun Dec 08 2013 10:11pm
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fkarim



Member Since: 14 Apr 2012
Location: London
Posts: 2085

United Kingdom 

Although I recently renewed my insurance, I changed car recently and tried to get a quote from A-Plan again via PM. The idea was to cancel my current insurance and move to A-Plan if good.

Steve was away and he asked Martin to tell me to contact someone else by phone. I did that and after taking my details I was asked to wait for a phone call with a quote. Got nothing so I phoned back a day or two later to be informed that due to the value of the car, a specialist department should have contacted me. Was told the said department will be asked to contact me again. Still no phone call or voicemail. Not impressed Neutral

Sorry, I generally try to avoid providing negative feedback (unless at work Laughing) but since it was asked I couldn't resist.

Post #405382 Sun Dec 08 2013 11:24pm
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Ady 555
Site Moderator


Member Since: 12 Dec 2010
Location: Good old yorkshire
Posts: 8684

United Kingdom 2012 Range Rover Sport SDV6 HSE Santorini Black

Oh dear, not what i was wanting to hear fkarim. Whistle Lets see if A plan respond on here with an explanation.

Post #405401 Mon Dec 09 2013 8:45am
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mike_D_3781



Member Since: 09 May 2013
Location: west Yorks
Posts: 98

United Kingdom 

Yeah I'd be interested to see what I got, mines due in February also, customer service is a big deal too, keep us posted on your outcome fkarim.
Thumbs Up

Post #405408 Mon Dec 09 2013 9:56am
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 117

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

fkarim wrote:
Although I recently renewed my insurance, I changed car recently and tried to get a quote from A-Plan again via PM. The idea was to cancel my current insurance and move to A-Plan if good.

Steve was away and he asked Martin to tell me to contact someone else by phone. I did that and after taking my details I was asked to wait for a phone call with a quote. Got nothing so I phoned back a day or two later to be informed that due to the value of the car, a specialist department should have contacted me. Was told the said department will be asked to contact me again. Still no phone call or voicemail. Not impressed Neutral

Sorry, I generally try to avoid providing negative feedback (unless at work Laughing) but since it was asked I couldn't resist.


PM Sent

Post #405510 Mon Dec 09 2013 9:46pm
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A-Plan Insurance
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Member Since: 18 Sep 2013
Location: Thatcham
Posts: 117

United Kingdom 2006 Range Rover Sport TDV6 HSE Santorini Black

fkarim wrote:
Although I recently renewed my insurance, I changed car recently and tried to get a quote from A-Plan again via PM. The idea was to cancel my current insurance and move to A-Plan if good.

Steve was away and he asked Martin to tell me to contact someone else by phone. I did that and after taking my details I was asked to wait for a phone call with a quote. Got nothing so I phoned back a day or two later to be informed that due to the value of the car, a specialist department should have contacted me. Was told the said department will be asked to contact me again. Still no phone call or voicemail. Not impressed Neutral

Sorry, I generally try to avoid providing negative feedback (unless at work Laughing) but since it was asked I couldn't resist.


Dear all I have spoken on the phone with Fkarim today and apologised for the breakdown in communication with his quote.

It's a pretty simple system of a all back if we need to refer for any reason. On this occasion we have let you down and the procedure failed. I can only apologise for the delay in arranging the quote and also letting you down on the service I am trying to provide you all.

I would like to promise that we will make no errors going forward, but I am realistic and know errors can happen. However I will do my upmost to always try and improve to avoid errors. If things ever do go wrong I will hold my hands up and get things put right as quickly as possible.

If any one would like to discuss this further, please feel free to pick up the phone to me.

Kind Regards,

Steve Marsh

Post #405513 Mon Dec 09 2013 9:56pm
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fkarim



Member Since: 14 Apr 2012
Location: London
Posts: 2085

United Kingdom 

Thanks for addressing this Steve Thumbs Up

I got a couple of phone calls and an initial quote from A-Plan. Details in PM.

Post #405582 Tue Dec 10 2013 12:53pm
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JPR 1



Member Since: 29 Jan 2013
Location: Cheshire
Posts: 435

United Kingdom 2010 Range Rover Sport TDV8 HSE Stornoway Grey
A PLAN Insurance.

Just a quick thank you to Steve at A Plan, who has just sorted my wife`s car insurance.
Very quick professional service and by far the best cover at the lowest premium we were quoted.
Thanks again Steve and will definitely be in touch when mine runs out Thumbs Up Current Volvo XC90 R Design T8
Gone 2010 TDV8. Stornoway Grey
Gone VW R50, AUDI S8, ML320 Sport, FFRR V8
Stolen 2007 TDV8.

Post #405706 Wed Dec 11 2013 12:20pm
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fkarim



Member Since: 14 Apr 2012
Location: London
Posts: 2085

United Kingdom 

I also got a decent quote yesterday which was higher than my current premium but I was happy to pay a bit extra for better cover. Unfortunately that particular policy also required a tracker (not all of A-Plan policies/insurers do I think) and after adding admin charges etc. from my current insurer (as I had already made changes to my existing policy due to earlier issues) it was becoming a bit too much extra cost for me to justify.

Looks promising for next year though Thumbs Up

Also, really pleased with the way Steve took prompt action to get things going as soon as he became aware of my less than satisfactory experience. Definitely a positive indicator for level of customer service to expect Thumbs Up

Post #405715 Wed Dec 11 2013 1:49pm
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Copilot



Member Since: 06 Jan 2014
Location: Sussex
Posts: 20

England 2010 Range Rover Sport 3.0 TDV6 HSE Santorini Black

Hello, can anyone tell me the up-to-date contact details for speaking to the right person at A-Plan to get a quote for a MY10 RRS? Looking back through the thread, I've seen a mention of Steve Marsh at the Bletchley office on 01908 271 771 - is this still the guy to speak to?

Post #469787 Fri Aug 07 2015 4:31pm
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