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RAD



Member Since: 23 Sep 2005
Location: In the chippy!
Posts: 309

Scotland 2009 Range Rover Sport TDV8 HSE Stornoway Grey
Entertainment system cutting out - temp fix!

Like other members, my car is suffering from the entertainment system cutting out for a few seconds at random intervals and I've come across a temporary fix.

It's simple, works and is a bit of a pain in the bum.

Simply select TV settings and change the country from the UK to USA. I know it sounds strange, but it works.

You never know, LR may even come up with a slightly more formal fix in the near future. .

There is absolutely no substitute for a genuine lack of preparation.


TDV8 HSE MY10 with pretty much everything including a vase of daffs on the back shelf, tropical fish collection in the centre console, hamsters in the spare tyre and finally sheep on the passenger seats.....for weight distribution, what else??

.

Post #395038 Sat Sep 14 2013 8:27pm
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SingeRRS



Member Since: 22 Sep 2009
Location: Garage
Posts: 127

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

This has just started happening to my car. Entertainment system cuts out every ten to fifteen minutes with a large static like click. The audio options (DAB, CD etc) grey out and portable audio is temporarily renamed 'Aux'. Lasts between 2 and ten seconds regardless of selected audio source. It seems to be getting more frequent with time - my wife captured a video of it cutting out on my phone as in for a service next week and warranty runs out at the end of September. I am determined to get this fixed on LR's account - but it sounds like it will be dismissed as another 'feature'.

Post #395051 Sun Sep 15 2013 10:29am
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SingeRRS



Member Since: 22 Sep 2009
Location: Garage
Posts: 127

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

Just found this. Permanent fix will be available in two weeks.... apparently.

Reference SSM68017
Models Range Rover Sport / L320
Range Rover Evoque / L538
Discovery 4 / L319
Range Rover / L322
Range Rover Classic
Title Audio Loss/Crackle
Category Electrical
Last modified 05-Sep-2013 00:00:00
Symptom 207000 Entertainment Systems
Content
Issue:
Customer failure mode is an intermittent 1-2s loss of audio in any source, which then recovers but can happen multiple times.
The occurrences may vary depending on location and proximity to transmitters in the UK.
Cause:
The issue first occurred on Wednesday 28th August and corresponds with a change in the UK Broadcast for TV Electronic Programme Guide (EPG) feature.
This issue appears only to affect vehicles fitted with the Lear Hybrid TV module.
The broadcast causes the TV module to carry out a reset which results in a temporary loss in audio, irrespective of which audio function is being used e.g. (Radio, CD, etc).
Action:
As a temporary measure and with customer approval it is possible to mask this drop out by setting the TV region to USA. However, this does prevent the TV from operating but provides a quick although temporary fix until a more permanent resolution can be found.
1. No parts are to be changed in an attempt to resolve this issue.
2. Disable TV by selecting USA region from the touchscreen
3. It is essential to perform a successful shut down of thevehicle electrical system, by ensuring the ignition system is off and not used for a minimum of 5 minutes. This ensures the TV records this as a 'last good state' and that the new region is stored when the vehicle is powered on.
4. This is a temporary solution until permanent fix can be established. JLR will communicate this permanent fix as soon as possible.

Post #395052 Sun Sep 15 2013 10:56am
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RAD



Member Since: 23 Sep 2005
Location: In the chippy!
Posts: 309

Scotland 2009 Range Rover Sport TDV8 HSE Stornoway Grey

A much better description of the problem and far more comprehensive understanding of why changing the country setting on the TV works as a temporary fix.

All good. .

There is absolutely no substitute for a genuine lack of preparation.


TDV8 HSE MY10 with pretty much everything including a vase of daffs on the back shelf, tropical fish collection in the centre console, hamsters in the spare tyre and finally sheep on the passenger seats.....for weight distribution, what else??

.

Post #395084 Sun Sep 15 2013 6:20pm
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lakeland9



Member Since: 14 Apr 2012
Location: Staffordshire
Posts: 30

United Kingdom 2012 Range Rover Sport SDV6 HSE Fuji White

Mine has just started doing this. In light of comments above I think I'll not take it in to dealers until LR have worked out what to do. Any update on the permafix would be much appreciated. Rod

Post #395122 Mon Sep 16 2013 4:56am
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biffo



Member Since: 16 May 2008
Location: Chester Cheshire
Posts: 37

United Kingdom 2013 Range Rover Sport SDV6 HSE Firenze Red
Radio

Mine's booked in for Tuesday,software update I'm told SAME S**T DIFFERENT DAY

Post #395125 Mon Sep 16 2013 7:39am
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Tre4



Member Since: 14 Sep 2012
Location: S.Warwickshire
Posts: 29

2011 Range Rover Sport 3.0 TDV6 HSE Buckingham Blue

Mmm, software update?
Just been told its a transmitter problem that will be resolved at their end rather than JLR. MY11 RRS HSE
Buck Blue

Post #395136 Mon Sep 16 2013 9:51am
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SingeRRS



Member Since: 22 Sep 2009
Location: Garage
Posts: 127

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

Hmmm - so Arquiva is going to change the way the EPG is broadcast across the whole of the UK because the current system is crashing some dodgily programmed TV receivers in Land Rovers?

Call me a sceptic but....

Sounds like a fix may be a while.

Post #395159 Mon Sep 16 2013 12:10pm
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Tre4



Member Since: 14 Sep 2012
Location: S.Warwickshire
Posts: 29

2011 Range Rover Sport 3.0 TDV6 HSE Buckingham Blue

I wonder what Ofcoms viewpoint about interference is. Do they want the broadcaster or the receiver manufacturer to be held responsible Thumbs Up MY11 RRS HSE
Buck Blue

Post #395211 Mon Sep 16 2013 6:56pm
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lakeland9



Member Since: 14 Apr 2012
Location: Staffordshire
Posts: 30

United Kingdom 2012 Range Rover Sport SDV6 HSE Fuji White

Update- the temp fix has been applied but dealer says LR are still working on the permafix. My name is now on the (lengthy) list at the dealer to be notified when the solution is arrived at. Rod

Post #396309 Fri Sep 27 2013 8:17am
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RobertNaylor



Member Since: 24 Feb 2013
Location: Liverpool
Posts: 12

2012 Range Rover Sport SDV6 HSE Luxury Orkney Grey

Will all dealer have such a list as I have never known them to be that efficient at contacting people.

Post #396314 Fri Sep 27 2013 9:01am
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jimbg



Member Since: 29 Jan 2013
Location: By the River Dart
Posts: 1725

2013 Range Rover Sport SDV6 HSE Orkney Grey

Tre4 wrote:
I wonder what Ofcoms viewpoint about interference is. Do they want the broadcaster or the receiver manufacturer to be held responsible Thumbs Up


Ofcom caused the problem, well the government really!

They sold off the 800mHZ frequency to the 4G boys and the Freeview boys had to move.

Google Freeview and 4G and you will find lots of info. 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

Post #396344 Fri Sep 27 2013 11:50am
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7Knights



Member Since: 28 Mar 2013
Location: London
Posts: 17

United Kingdom 2012 Range Rover Sport 3.0 TDV6 Autobiography Sumatra Black

mine has same problem. was told by beadles sidcup, there will be a fix from LR shortly. they marked my reg and will notify me when the fix is available. 2012 Range Rover Sport 3.0 TDV6 Autobiography Sumatra Black

Post #396384 Fri Sep 27 2013 3:02pm
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ikeysolomon



Member Since: 02 Jul 2007
Location: High Wycombe
Posts: 60

United Kingdom 2013 Range Rover Sport Supercharged Adriatic Blue

Phew, I'm pleased to see this thread. I thought I was going mad.

I had thoughts of another dealer fob off as I explained I thought my audio unit had developed a fault.

And that also explains why have my channels at home have gone.

Thanks Thumbs Up

Post #396403 Fri Sep 27 2013 5:16pm
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Hugh Haddow



Member Since: 03 Jul 2009
Location: Prestwick
Posts: 202

Scotland 2013 Range Rover Sport 3.0 TDV6 HSE Bali Blue

Pleases to read this in a way. I thought it may have been something I had done.

Post #396951 Wed Oct 02 2013 9:40pm
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