As some of you may know my car was in for a wheel wobble and I picked it up tonight.
It's had new front discs and pads and a new tyre.
When I queried the tyre which has only been on a couple of months they said it had been fitted back to front and had a split just above the rim.
I had been in the Quick Fit last week to ask them to check the balance to see if that was causing the problem and they refused to check the 2 front tyres they had recently fitted and said just take it to LR!
Think they might just be getting a visit at 1 minute past 8 tomorrow morning.
Fortunately when Russ detailed it last week he had done a full set of pre's which clearly shows "interior" on the outside so it should be fun working out how much they are going to pay me in compensation  MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Why on earth would you go to Kwik Fit when you could use a good independant tyre company..

Sounds like they fit them that kwick they forgot to check which was the right way round

It's a lease car and they specify Quick Fit so I don't get a choice,when I got the last 2 they paid for 1 I paid for the other which is the one on backwards which was replaced today.
I will be asking them for the money I paid them for it. MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Went down to see Kwik Fit this morning,not very helpful so will talk to my leasing company on Monday.
Any of our forum tyre experts help me out with some advice on how dangerous it is to have them on back to front? MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Sounds like you have had a nightmare with them

to be honest I have a local KWICK FIT premier centre which to be honest are spot on they have the latest equipment ,and have pride in there work .

I just had the rr MOT there last week dealer wanted £67.99 I got it done at K F for £29.99 they mot bay was the most advanced in 30 miles .( fitted a month ago )

The tester was spot on it took an hour and I could watch from viewing area they had special print out from vosa co-inciding with my make and model for detailed checks

So it all boils down to the staff who work there and the manager of the branch .

you most probally had a spotty lout with an AHD ON REDBULL ! do it in a dodgy branch , but then again I have had worse treatement at a local LR dealer service Dep .with the brake pad change ( trainee at lr ) so now i do them myself !!!

by the way im not flying the flag for K F BUT CREDIT WHERE DUE

hope you get it sorted mate

Fortunately Russ had taken this before shot before he did the Detail so I can prove the tyre is on backwards and no damage to either the tyre or wheel before it went into LR and the Service Manager is prepared to support this having been shown the wheel before the techs started work.

Click image to enlarge

Admin note: this post has had its images recovered from a money grabbing photo hosting site and reinstated

That's good! They should have pay you more.
Or you can demand on them for more. LOL!

I rang Customer Services today to discuss the matter having had some advice on how dangerous it was and illegal but they wouldn't discuss it.
Sent another e-mail to let them know I have escalated it to a formal complaint through Lex so they have a record on file. MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Send them another email and ask them if they want to discuss it with auto express because thats your next port of call

Ady,
Now sent them another e-mail as their Area Manager has rung me today and stated that my claim is hypothetical and therefore they won't be compensating me as I didn't actually crash or get stopped by the police and fined,you couldn't make it up.
He claims that having it on back to front wasn't dangerous and as they have now replaced the tyre through Lex they shouldn't have to pay me the £246 I personnally paid them for it in November !
The best comment he came out with was that people like me who run huge expensive 4X4's should expect to have a few unexpected large bills now and again
Hopefully Lex's Customer Service Team will encourage a more customer focussed response higher up the Qwik Fit food chain. MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Last edited by ChrisP on Wed Mar 28 2012 4:16pm. Edited 1 time in total

That is hilarious
Clearly the guy you spoke to should not be customer facing  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

Gentlemen,
I'm sure you will be please to hear that common sense has prevailed and the Regional Director has authorised them to make me a generous offer in full and final settlement which I have graciously accepted.  MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

A common sense outcome  ON THE WAY: BMW F21 M140i
MERCEDES GL350 - Metallic Navy Blue w/Grey interior

GOING: BMW F31 335D MSport+ xDrive Touring
GONE: Land Rover Discovery 4 HSE - Stornaway Grey w/Black Interior (wish we'd kept it )
GONE: BMW F10 520D MSport - Carbon Black
GONE:MY12 RRS SDV6 HSE Sumatra/Ivory/Grand Black Privacy glass

ChrisP wrote:

Gentlemen,
I'm sure you will be please to hear that common sense has prevailed and the Regional Director has authorised them to make me a generous offer in full and final settlement which I have graciously accepted.