RRSPORT.CO.UK

    Forum   Gallery   Shop   Sponsors
Home > Dealership Feedback > Harwoods Basingstoke
Post Reply  Down to end
Page 1 of 2 12>
 
tigertrout



Member Since: 21 Aug 2010
Location: uk
Posts: 31

Harwoods Basingstoke

Just brought a new rrs from these guys.Dont touch them with a barge pole.Had lots of problems with the new car and they told me to take it to lancaster Reading to get it sorted.Made complaint to land rover uk and also writing a letter to chief executive of the Harwoods group.

Post #296494 Mon Apr 18 2011 8:03pm
View user's profile Send private message View poster's gallery Reply with quote
RRS_PAT



Member Since: 16 Dec 2010
Location: South
Posts: 176

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Santorini Black

Sorry to hear you had problems Sad
I use this dealer for my servicing. What were your issues?
How are you finding Lancaster Reading by comparison. Only deait with their sales side and they really didnt seem interested in selling us a car,,,,,, 2011 Autobiography Santorini Black

Post #296576 Tue Apr 19 2011 9:59am
View user's profile Send private message View poster's gallery Reply with quote
Southern Jock



Member Since: 02 Nov 2010
Location: Newbury
Posts: 69

United Kingdom 2008 Range Rover Sport TDV8 HSE Java Black

I popped in there 3 times over the past few months when looking for my RRS and was treated with complete indifference. I don't know if it was the way I looked or what but they couldn't care less.

The receptionist was professional and the finance girl was really friendly but the young sales guy had obviously already met his targets for the quarter!!

Anyway I got my RRS in the end from elsewhere.

Have any of you guys used Lancasters Service Centre in Thatcham? Opinions?

Cheers

Post #296587 Tue Apr 19 2011 10:43am
View user's profile Send private message View poster's gallery Reply with quote
1JBS



Member Since: 30 Oct 2010
Location: Henley on Thames
Posts: 490

United Kingdom 2012 Range Rover Sport SDV6 SE Orkney Grey

Lancaster's stand alone service dept in Thatcham is great, we have dealt with Ian the manager for many years. They collect the car from our offices in Henley, all warranty work is carried out efficently, he is always keen on pricing for servicing as well... Thumbs Up

Post #296600 Tue Apr 19 2011 11:01am
View user's profile Send private message View poster's gallery Reply with quote
will_wonka



Member Since: 03 Mar 2007
Location: Tminus 12 months for the RS Sport Supercharged!!
Posts: 3377

United Kingdom 

From personal experience Harwoods can be a bit hit and miss, the same goes for the Jaguar dealership also on site. It shouldn't be the case, but unfortunately it is.............shame really because the Jaguar day they organised was brilliant and Guy Harwood was a great host. Last time I went in there I walked within 5 minutes as the salesmen on offer looked inadequate to tie my shoe lace let alone sell me a car.

As for Lancasters, usually spot on Sales wise, but as proven last weekend, a friend of mine was ignored completely by 3 of them and they had F Censored k all going on.........he was in the market for an Evoque! Their loss.

Servicing from Lancasters has to be their best assett, Doug Calver in Reading is excellent and also offers good rates probably on par with Ian at Thatcham as its the same company Mr. Green L322 Big Daddy SUPERCHARGED 5.0 Autobiography - Here & Now!

5 series for the miles Smile

RRS S/C factory built HST - Gone

45 others have been and gone!

Post #296636 Tue Apr 19 2011 12:54pm
View user's profile Send private message View poster's gallery Reply with quote
tigertrout



Member Since: 21 Aug 2010
Location: uk
Posts: 31

harwoods Basingstoke

The sales guy was ok until i picked up the car.The car mats were wrong,the boot liner didint turn up.So had to go down to them (about 40min drive) to get them when they were in.Went into the reception and was told by the sales guy there is your stuff swap the mats over and bring the others back in.Thought they could have done this for me.The worst thing was the wing didnt line up with the door it really stood out.Was told by the warrenty person and the workshop manager the car will have to go back into the body shop but best bet to take it back to reading to get it sorted.The bodyshop guy at reading was really good and could not believe the way i have been treated and how it left the garage like that..Land rover uk have now offered to pay for the first service.May be after being a lexus customer for the last 10 years i am expecting too much!!

Post #296679 Tue Apr 19 2011 5:17pm
View user's profile Send private message View poster's gallery Reply with quote
Southern Jock



Member Since: 02 Nov 2010
Location: Newbury
Posts: 69

United Kingdom 2008 Range Rover Sport TDV8 HSE Java Black

Thanks for the insight guys, seems like my beloved would be in good hands at Lancasters thatcham

Enjoy the sun Cool

Post #296701 Tue Apr 19 2011 8:04pm
View user's profile Send private message View poster's gallery Reply with quote
RRS_PAT



Member Since: 16 Dec 2010
Location: South
Posts: 176

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Santorini Black

Just had the Rangey serviced here. I got a good level of customer service so I'm happy Very Happy

They have even sorted my steering wheel wobble as part of the service, without incurring any cost Thumbs Up

Another thing crossed off my list of niggles -and this was the one that was really starting to irritate me ........

At the moment it feels like a new car to drive, much smoother and more responsive.

I'm looking forward to a years trouble free motoring (or is that tempting fate???) Whistle 2011 Autobiography Santorini Black

Post #312967 Fri Sep 09 2011 9:20am
View user's profile Send private message View poster's gallery Reply with quote
1JBS



Member Since: 30 Oct 2010
Location: Henley on Thames
Posts: 490

United Kingdom 2012 Range Rover Sport SDV6 SE Orkney Grey

Hi Pat, did you go to Thatcham and deal with Ian?

Post #312973 Fri Sep 09 2011 9:48am
View user's profile Send private message View poster's gallery Reply with quote
RRS_PAT



Member Since: 16 Dec 2010
Location: South
Posts: 176

United Kingdom 2011 Range Rover Sport 3.0 TDV6 Autobiography Santorini Black

Nope this was at Harwoods Smile 2011 Autobiography Santorini Black

Post #312981 Fri Sep 09 2011 10:32am
View user's profile Send private message View poster's gallery Reply with quote
maddogsetc



Member Since: 03 Sep 2011
Location: Hampshire
Posts: 51

United Kingdom 

My experience with the Service side at Harwoods (and in their previous incarnation as Webbers) was dismal Evil or Very Mad . Salesman on the other hand was good and TBH seemed embarassed by my experiences with Service. To be fair I haven't been back to them in 3 years as a result, so things might have changed. Doesn't sound like it though, from your experience tigertrout...

Post #312999 Fri Sep 09 2011 1:12pm
View user's profile Send private message View poster's gallery Reply with quote
saferidges



Member Since: 16 Aug 2011
Location: Basingstoke
Posts: 14

United Kingdom 

I was in there last week and was in and out within 10 minutes. The salesperson I spoke to didnt seem interested at all, ill not be going back despite it being my local garage.

Post #313002 Fri Sep 09 2011 2:07pm
View user's profile Send private message View poster's gallery Reply with quote
asellers33



Member Since: 10 Nov 2011
Location: Hampshire
Posts: 152

2007 Range Rover Sport TDV6 HSE Cairns Blue

I found them reasonably helpful with my recent purchase.

That was until my personal circumstances changed and I needed to sell my RRS. Having bought it for just over 26k, 8 weeks later they offered me 18k " as a favour due to being a good customer!" Rolling with laughter

Post #320643 Thu Nov 10 2011 11:44am
View user's profile Send private message View poster's gallery Reply with quote
eugeneville



Member Since: 16 Apr 2015
Location: Fleet Hampshire
Posts: 33

United Kingdom 

Has anyone got a more recent experience with Harwoods Basingstoke?
In Novemver I need to service my MY10 supercharged and for a major service (belt, v-belt, spark plugs, oil) I was quoted 750 at Harwoods and around 950 at Guy Salmon in Ascot.
What would you recommend guys?
The car was previously serviced exclusively at Guy Salmon but up north.
Many thanks for your advice Thumbs Up

Post #507513 Mon Oct 10 2016 2:43pm
View user's profile Send private message View poster's gallery Reply with quote
will_wonka



Member Since: 03 Mar 2007
Location: Tminus 12 months for the RS Sport Supercharged!!
Posts: 3377

United Kingdom 

They are spot on in my experience - used them for lots of warranty issues. FIr prices and if you become a regular you can normally command discounts Smile

Malcolm Gladwin is best contact. L322 Big Daddy SUPERCHARGED 5.0 Autobiography - Here & Now!

5 series for the miles Smile

RRS S/C factory built HST - Gone

45 others have been and gone!

Post #507514 Mon Oct 10 2016 2:58pm
View user's profile Send private message View poster's gallery Reply with quote
Post Reply  Back to top
Page 1 of 2 12>
All times are GMT + 1 Hour

Jump to  
Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Site Copyright © 2005-2018 Futuranet Ltd & Martin Lewis
RRSPORT.CO.UK RSS Feed - All Forums

Switch to Mobile site