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How do you rate Land Rover Australia's customer service and product support?
Non existent
33%
 33%  [1]
extremely poor
33%
 33%  [1]
very poor
0%
 0%  [0]
poor
0%
 0%  [0]
average
33%
 33%  [1]
good
0%
 0%  [0]
very good
0%
 0%  [0]
extremely good
0%
 0%  [0]
Excellent - cant be improved
0%
 0%  [0]
Total Votes: 3

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Jimmy Salsa



Member Since: 03 Mar 2009
Location: Hunter Valley
Posts: 257

Australia 
Product Recall D3 and RRS TDV6 vehicles

http://www.recalls.gov.au/content/index.phtml/itemId/968091

Just found this guys.

Vehicles produced between November 2005 and April 2007 (Discovery 3 vehicles LA367110-LA440000 and Range Rover Sport LS929086-LS117000).

Vehicles produced between May 2007 and June 2009 (Discovery 3 vehicles LA440001-LA513325 and Range Rover Sport vehicles LS117001-LS215618).

Called Land Rover Australia and confirmed that our vehicle 07 RRS built March 07, delivered June 07 has to go in for replacement under warranty for the problems which are both brake related.

I should have apparently already received a letter about it but haven't so just dumb luck I found this. Anyone else with affected vehicles should contact their local dealer asap.

The problem for us here in the Hunter is that there is no longer a local dealer and it can only be fixed by a local dealer according to LR Aus. That means a trip to Sydney. Surely they should have to come and get it for something like a recall?

It's also a multi day job and Alto tell me they need the car overnight so...

To have Land Rover fix a design fault with the vehicle, it will cost me:
$80 in fuel
$140 accomms o/night
$800 loss of income (4hrs travel time at $200/hr)
$800 loss of income (balance of time waiting for it to be fixed)

And all because Land Rover will not authorise anyone locally in the Hunter to carry out such work.

Most of the guys at my local service agent are actually all ex-dealership guys who had to change jobs when Alto pulled out of the area.

Just another example of Land Rover Australia bending their customers over a barrel and sodomising them repeatedly.

Pity that such a great product is continually let down by such poor service. It's almost enough to make you switch brands. At the very least it make it hard to continue to want to recommend the product and be a brand advocate which has probably been their greatest marketing strength over the years.

Signed: One very unhappy camper 'Black Betty' Java Black RRS 07 TDV6

Post #233664 Mon Aug 17 2009 3:44am
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2nd Rower



Member Since: 12 Nov 2007
Location: Upside Down
Posts: 1382

Australia 2008 Range Rover Sport TDV6 HSE Chawton White

Refer to this thread Jimmy:

http://www.rrsport.co.uk/forum/topic14969.html

I had the recall done on Friday along with a routine 6 monthly service.. I don't agree that they need it overnight. Given that I spent the late morning with the Land Rover Australia rep showing him my other issues, the dealer would have not started working on the recall or the service 'til the Fri afternoon, yet it was still done within the day.
(Although beers on Fri evening mean't I didn't collect it 'til the Sat morning! Whistle Twisted Evil )

I also have not seen a letter from Land Rover, and it was Ivery's posting on the other thread that brought it to my attention.

Post #233665 Mon Aug 17 2009 3:52am
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Jimmy Salsa



Member Since: 03 Mar 2009
Location: Hunter Valley
Posts: 257

Australia 

Many thanks for the update 2nd Rower. I have her booked in next week to do it.

Can you tell me which dealer you had your work done at so I can call them back and tell them to pull their finger out and give their thumb a go? They told me that one of the problems is listed as a 6 hour job. 'Black Betty' Java Black RRS 07 TDV6

Post #233667 Mon Aug 17 2009 4:03am
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2nd Rower



Member Since: 12 Nov 2007
Location: Upside Down
Posts: 1382

Australia 2008 Range Rover Sport TDV6 HSE Chawton White

I use MLR in Melbourne, which is where I bought the car from:

http://www.mlr.com.au/

They knew about the recall when I mentioned it to them last week.

Post #233669 Mon Aug 17 2009 4:52am
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