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jim4244



Member Since: 16 Feb 2012
Location: No
Posts: 1162

England 2013 Range Rover Sport SDV6 HSE Santorini Black
Lancaster LR, Milton Keynes

See the below review left on the Lancaster LR, Milton Keynes website by me after a visit to their showroom yesterday....


I went to have a look at a D5 Discovery as my current L494 Range Rover Sport is due to be replaced.

Before leaving home I made sure that I was wearing a shirt with a collar (Land Rover dealerships have a reputation for being snobby) and gave my Rolex a quick buff up with Mr Sheen and a duster. I had also washed and waxed my RR Sport so that a valuation could be given.

The showroom is nice and swanky and on entering the woman on reception asked if she could help. I told her that I would like to look round D5 Discovery and she pointed out where one was in the showroom.

I then spent 15-20 minutes looking around the car, whilst being studiously ignored by the sales staff. I could not have been more ignored if I had phoned ahead and asked them the make a point of ignoring me and then worn an invisible suit just to ensure that there was absolutely no chance of being seen by a member of the sales staff.

Managed to “sneak” out of the showroom without any acknowledgement.

My wife has suggested that should I go back maybe I should wear my dinner jacket and black tie. Maybe then they will take me seriously?

I’m leaning towards dressing as a clown, complete with spinning bow tie, red nose that honks when squeezed and enormous oversized red shoes........

James

Post #579262 Fri Apr 19 2019 2:34pm
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Stevepd



Member Since: 22 May 2017
Location: Warminster
Posts: 403

United Kingdom 2006 Range Rover Sport TDV6 HSE Cairns Blue

Deleted - on reflection not appropriate.
Steve. 2006 2.7 TDV6 HSE in Cairns Blue.


Last edited by Stevepd on Sat Apr 20 2019 8:07am. Edited 1 time in total

Post #579263 Fri Apr 19 2019 5:03pm
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Brit Plumber



Member Since: 05 Jan 2018
Location: Sleaford, Lincolnshire
Posts: 979

England 2012 Range Rover Sport Supercharged Autobiography Fuji White

I actually prefer to be left and I’ll approach a sales person when ready. If I was stood at a desk, obviously looking for service then I’d be peed off!

I would be ok with a quick “feel free to look around and come back to me with any Qs” but I’ve never had that. 2012MY RRS 5.0 Supercharged Autobiography (Current)
Mods:
TPMS (Done)
Genuine LR DRLs (Done)
Remote Boot close from key fob (Done)
2016 Discovery 4 Mirrors AKA RRS2 (Done)
2014 L405 Surround Camera retro fit (WIP)
2013 RES Dual View Screen fit (Complete)
2016 LR4 RSE (WIP)
67 plate Focus ST Line (Current)
1942 VEP Ford GPW Jeep (Willys) (Current)

02 Ford Focus TDCI (Brilliant car sadly scrapped)
99 BMW M3GTII (Amazing car, written off By a Fiat)

Post #579266 Fri Apr 19 2019 6:01pm
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Tyrefitter



Member Since: 19 Jul 2015
Location: Bridlington East Yorkshire
Posts: 2570

United Kingdom 2013 Range Rover Sport SDV6 Autobiography Fuji White
Re: Lancaster LR, Milton Keynes

jim4244 wrote:
I’m leaning towards dressing as a clown, complete with spinning bow tie, red nose that honks when squeezed and enormous oversized red shoes........

James


Then you will look like a politician Rolling with laughter Rolling with laughter Andy.

2015 RRS AB Fuji.
2014 Evoque D-Lux Fuji.
Previous motor.
2014 RRS SC Santorino,coris roof.
2016 VW Amarok Highline,candy white
2014 RRS AB FUJI
2012 RRS Dynamic red edition Fuji
2012 RRS SE santorino
2015 Navara White
Subaru wrx sti widetrack
2008 RRS white TDV8
2007 RRS black TDV8
2002 RR Vogue
1996 P38 2.5 HSE.

Post #579267 Fri Apr 19 2019 6:08pm
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Lindab



Member Since: 20 Nov 2017
Location: Dundee
Posts: 337

United Kingdom 

Unfortunately half of them think they own the showroom so why would they demean themselves to actually speak to a customer. They are too busy looking at their screens pretending they are doing the next greatest deal. I better stop now or will end up Censored Better finding a dealer who treats you well, buy their car & email the dealer principal of the Censored place a pic of your new car saying "this is what you missed", but will he give a Censored , probably not Rolling with laughter

Post #579268 Fri Apr 19 2019 6:14pm
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drdelrrs



Member Since: 02 Nov 2010
Location: UK
Posts: 1158

United Kingdom 2012 Range Rover Sport 3.0 TDV6 HSE Lux Orkney Grey

Had same experience.

Not sure if they only recruit sales staff who can stick their heads up their butt or whether its the same training JLR give to Customer Services Whistle Whistle

Post #579274 Fri Apr 19 2019 7:34pm
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 17219

2013 Range Rover Sport SDV6 HSE Stornoway Grey

It’s Good Friday, they were all too busy wondering why they were working on such a lovely day when everybody else was out enjoying themselves in the sun on a public holiday. BUT it sure isn’t the way to sell even a heap of junk car, I bet a Dacia dealer’s sales team wouldn’t ignore a single customer. My Countryman was in the dealers today and even at the salesman who was on early shift saw me looking st one of the Countryman’s they have on the sales floor and after I had sat down and been handed a fresh brewed coffee he came over and asked if I wanted any info about the car I had been looking at, no heavy sales patter just a polite conversation and an offer to assist, even though he knows I have a 10 month old car and possibly wasn’t looking to change quite yet. I was even offered a test drive in a BMW i3 or a 3 series BEV if I wanted to try a totally electric vehicle and I could have it for today, all day u til my own car was ready to collect - I declined the offer though. 2018 Melting Silver Mini Countryman PHEV - a test car before Seeing if I could go to totally Petrol/Diesel free motoring
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Post #579283 Fri Apr 19 2019 9:30pm
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timhum



Member Since: 06 Mar 2017
Location: Suffolk
Posts: 155

United Kingdom 

If I'm serious about buying a car i always introduce myself and explain why I'm there. It seems to work for me and I don't have to dress up or wear a Rolex. I've even got a good deal on a RRS this way but it isn't easy.
Tim, they always remember a previous victim and given all the updates arriving on the Mini, new countryman for example, are desperate to sell existing stock. I get regular offers from my RR dealer when they have excess stock to shift.
Tim Tim
RRS HSE 3.0TDV6

Post #579291 Fri Apr 19 2019 10:45pm
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Concept



Member Since: 15 Sep 2013
Location: Milton Keynes
Posts: 37

We went there the week before last, similar story, 10-15 minutes without seeing a soul.

Same at Mercedes and Volvo.

As an ex-used car salesman, we would have been shot if our sales manager saw someone not being spoken too. I think the trade has changed a lot since my day though, 25 years ago it was all about the hard sell.

Post #581106 Mon May 20 2019 8:26am
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knwatkins



Member Since: 09 Sep 2018
Location: Poole, Dorset
Posts: 129

United Kingdom 2010 Range Rover Sport 3.0 TDV6 HSE Stornoway Grey

I'd prefer to be left alone to have a look myself as opposed to be bothered with sales staff and approach them if I need anything.

In places where sales staff are constantly talking to you, it just annoys me and puts me off.

Mind you, I would expect a friendly greeting when walking into the showroom. Kev

MY2010 RRS HSE 3.0 TDV6 in Stornoway Grey

Post #581109 Mon May 20 2019 10:01am
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