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J2D



Member Since: 28 Feb 2014
Location: Essex
Posts: 239

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Lux Fuji White
Crankshaft question

I’m looking to purchase a 65 plate RRS autobiography as an Approved Used from a LR dealer, it will obviously have 2 years warranty and has a FLRSH, but where do I stand if I have the dreaded crankshaft failure? Either within the 2 years or after when I extend the warranty.
I have been told the warranty won’t cover it, but LR will as long as it has a FLRSH?

Anyone had any experience of this??

Thanks in advance

John

Post #566812 Fri Oct 12 2018 9:17pm
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Disco_Mikey
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Member Since: 08 Apr 2012
Location: Dundee, Scotland
Posts: 3181

United Kingdom 

Warranty won’t cover it, as it’s a design issue

Any contribution from JLR is on a “case by case” basis. Meaning, who knows Rolling Eyes MMP Land Rover - Land Rover + Range Rover Specialist
www.Facebook.com/MMPLandRover

Unit 9, 42 Baird Avenue
Dundee
DD2 3TN

Alive Tuning Authorised Dealer - Performance Tuning + EGR Deletes

Servicing + Repairs / Fault Diagnostics / EU3+EU4 EGR Blanking / Brakes Serviced/Replaced / Timing Belt + Oil Pump Replacement

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Post #566818 Fri Oct 12 2018 9:52pm
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RRSTDV8



Member Since: 13 Aug 2011
Location: Northamptonshire
Posts: 6057

United Kingdom 2008 Range Rover Sport TDV8 HSE Stornoway Grey

There is a long thread on here about the crankshaft and warranties. Whilst the insurance company providing the warranty claim "known issue", it's entirely possible that "weasel words" apply and the Ombudsman might well tell them to pay up. The scheme specifically states that it covers the crankshaft and then uses the "known issues" clause in the small print to get out of it. As Land Rover refuse to admit there is an issue, it's possible/likely that the excuse will get thrown out and they will have to pay. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Post #566886 Sun Oct 14 2018 1:20am
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timhum



Member Since: 06 Mar 2017
Location: Suffolk
Posts: 118

United Kingdom 

My local dealer told me that in cases they have experienced LR have covered the cost provided the car has a LR service history and has a LR supplied warranty.
Tim Tim
RRS HSE 3.0TDV6

Post #566900 Sun Oct 14 2018 9:50am
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Tyrefitter



Member Since: 19 Jul 2015
Location: East Yorkshire
Posts: 1906

United Kingdom 2013 Range Rover Sport Supercharged Autobiography Fuji White

Not quite true that Tim,the my14 sdv6 I sold with flrsh only 33000 miles 12 months approved warranty left & LR refused to pay when crankshaft failed.

Andy 2014 RRS SC santorino,coris roof.
2014 Evoque D-Lux Fuji
Previous motor.
2016 VW Amarok Highline,candy white
2014 RRS AB FUJI
2012 RRS Dynamic red edition Fuji
2012 RRS SE santorino
2015 Navara White
2008 RRS white TDV8
2007 RRS black TDV8
2002 RR Vogue
1996 P38 2.5 HSE.

Post #566909 Sun Oct 14 2018 10:37am
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brucei



Member Since: 01 Jul 2018
Location: herts
Posts: 7

United Kingdom 

Hi

I purchased a my15 rrs in July and have had the worst customer service I have ever experienced. The dealer has had my car for another 3 weeks and I'm still waiting for a date to get the car back. LR customer relations are involved even they have expressed their frustrations with the dealers lack of communication etc.

From the conversations I have had with LR it seems the dealer will deal with any case in what ever way they wish. I have not had any crankshaft issues (yet!), but when I was first looking to purchase this vehicle I specifically asked if the crankshaft issue would be covered. I was told absolutely yes. I'm sure if this issue does arise with the car that they will go back on their word.

Please, please, please, think long and hard about the approved used route. I only purchased this car because of this scheme and it has been a complete joke. Check the vehicle thoroughly before purchase DO NOT trust that the car is how the salesman will tell you.

After buying back in July I have been without the car for approx 5 weeks and counting......, I will post again once I have reached a conclusion with LR.

p.s.

Avoid LR dealers on the southern coast......

Post #566914 Sun Oct 14 2018 11:00am
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Hog



Member Since: 03 Dec 2015
Location: Nigeria
Posts: 172

Netherlands 2011 Range Rover Sport 3.0 TDV6 HSE Baltic Blue

Make sure you got everything from the dealer on paper in detail before you buy. A reference to JLR warranty or a generic commitment of the dealership is apparently not enough. LR 3 HSE V8 gone
DiscoveryII V8 Gone
Discovery 1 V8 Gone
Mustang Shelby
Alfa Guilia (classic)

Post #566929 Sun Oct 14 2018 1:17pm
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