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gtr_skyline



Member Since: 28 Apr 2018
Location: St Albans
Posts: 245

United Kingdom 
48 hours from collecting my MY16 RRS and an interesting turn

....so, I've been praising my dealer experience with Stratstone Aylesbury and with 2 days to go prior to collection, I'd thought I'd check on status of the remaining preparation items.....what a surprise to find out from the receptionist that my salesman is now on holiday for a week in Mexico ?

Had I pushed him so hard that he had to find a far flung place to escape to ???? Smile

Seriously though, what is sad is that a simple notification from the salesman to me, introducing a sales person to cover for him, would have gone a long way...

Lets see how well they prepare the car and if they complete all the items agreed with the original sales contact.

Shouldn't it be easier to buy a car these days ?????

Prashan

Post #556713 Thu May 17 2018 2:11pm
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Bensrrsport



Member Since: 11 May 2018
Location: London
Posts: 149

United Kingdom 

Prashan - sorry to hear that buddy. You will want it even more by the time it arrives!!

Post #556716 Thu May 17 2018 2:34pm
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gtr_skyline



Member Since: 28 Apr 2018
Location: St Albans
Posts: 245

United Kingdom 

Cheers buddy - absolutely....

Post #556717 Thu May 17 2018 2:47pm
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Lindab



Member Since: 20 Nov 2017
Location: Dundee
Posts: 864

United Kingdom 

Maybe the commission from your sale paid for the holiday Laughing

Post #556718 Thu May 17 2018 2:55pm
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gtr_skyline



Member Since: 28 Apr 2018
Location: St Albans
Posts: 245

United Kingdom 

LoL Rolling with laughter

Post #556719 Thu May 17 2018 3:10pm
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SVR575



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1826

United Kingdom 

Can you still collect it or do you have to wait? Shocked SVR 2018 in Santorini Black.

Post #556720 Thu May 17 2018 3:39pm
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Red Arrow



Member Since: 06 Jun 2017
Location: Scotland
Posts: 575

United Kingdom 

He should have taken you on holiday and then delivered the car on your return Big Cry

Post #556728 Thu May 17 2018 6:30pm
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gtr_skyline



Member Since: 28 Apr 2018
Location: St Albans
Posts: 245

United Kingdom 

Used car sales manager promised an update by end Of day today... nothing.. they really are doing their best to annoy me... let’s see what happens tomorrow.

Post #556751 Thu May 17 2018 8:53pm
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Black Bess



Member Since: 09 Sep 2013
Location: Lincolnshire
Posts: 245

United Kingdom 2005 Range Rover Sport TDV6 HSE Java Black

There is an old saying that my mother used to tell us; 'Blessed is he who expects nothing; for he shall not be disappointed'

Even when you have paid a lot of money for the experience!!! Rolling with laughter

Post #556787 Fri May 18 2018 9:04am
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 17476

2013 Range Rover Sport SDV6 HSE Stornoway Grey

I never realised that there was so much demarcation within dealerships that the person who took your order also has to hand the car over............. most sales persons are salaried with sales bonuses these days and not working on commission so what difference does it make who hands over the car, also there must be somebody more senior who could do the job if they don’t trust another sales person to do it......... sales manager or dealer principle must be senior enough to make sure all the right paper work is done after all. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Post #556789 Fri May 18 2018 9:10am
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LJRH



Member Since: 22 Apr 2016
Location: Hertfordshire
Posts: 209

England 2006 Range Rover Sport Supercharged Java Black

IMO I couldn’t care less who gives me the keys. Did I get what I paid for? That’s the question. Noisy black one

Post #556796 Fri May 18 2018 9:33am
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syl



Member Since: 10 Mar 2016
Location: Somerset
Posts: 410

United Kingdom 

Salaried with a sales bonus sounds not much different to commission. The important bit being how big the bonus is and how much of the total take home it represents. RRS MY17 SDV6 AB
Evoque MY17 TD4 AB

Post #556799 Fri May 18 2018 9:37am
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LJRH



Member Since: 22 Apr 2016
Location: Hertfordshire
Posts: 209

England 2006 Range Rover Sport Supercharged Java Black

And this is a bearing on who delivers a car? Laughing Noisy black one

Post #556801 Fri May 18 2018 9:38am
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Lindab



Member Since: 20 Nov 2017
Location: Dundee
Posts: 864

United Kingdom 

Tell them to transport it, not driven, to your home. That will focus their attention

Post #556823 Fri May 18 2018 12:21pm
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gtr_skyline



Member Since: 28 Apr 2018
Location: St Albans
Posts: 245

United Kingdom 

Thanks for the feedback all - eventually collected the car last Saturday - surprisingly good experience but some issues (e.g. 4 tyres replaced but 3 were pirellis and 1 was continental - annoying....)

Will post pics soon - was impressed with the overall paint prep including GuardX

Prashan

Post #557237 Wed May 23 2018 9:13pm
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