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lee551247



Member Since: 23 Aug 2012
Location: Cheltenham
Posts: 184

United Kingdom 
SVR still not sorted!

My 2018 SVR has been back in again to have the same faults not rectified! Was told that it was a software update that was needed and that it would rectify the problems, went to collect the car and got 300yards down the road to realise it hadn’t, booked the car back in for another week and then was told that the drivers heated seat was working and all the electrical gremlins were sorted, this time I checked before I took the car and low and behold they are not solved, they are now talking about replacing the lower screen which I’m not accepting as the dash of a brand new car should not be ripped apart to replace the lower screen which has been a problem since handover! The lower screen is on back order until June along with both headlights that need replacing as the black outline along the bottom appears to be crystalysing!

I’ve lost complete faith in this car as it’s be problematic since day one! List of problems as follows:-

Rear tailgate fitted and aligned badly, realigned by body shop
Wheel damaged at the factory by tyre lever and needed replacing
Temperature gauge reverting to heated seat setting instead of temperature
Drivers heated seat not working
Both headlights need replacing due to crystalysing
Creaky speaker grill sorted by dealer
Wheel alignment needed as car went to the left sorted by dealer
Exhaust valve opens sometimes and not others
Fuel gauge can read 3/4 on start up then full tank 2 miles down the road
Graunching sound when reversing quickly due to loose trim, sorted by dealer

The dealer has been very helpful with the problems but there are times when you have to say enough is enough! Do people think I have enough grounds for rejection? 2018 Range Rover Sport SVR arrived but now rejected!
2019 Range Rover Sport SVR in Madagascar orange on order!

Post #556668 Wed May 16 2018 9:33pm
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GJW1



Member Since: 19 May 2015
Location: Staffordshire
Posts: 282

United Kingdom 

Assuming the car is not months old with lots of miles and you have had no real use of it as its been at the dealers more than with you I would be asking for a new car and rejecting it 100%

The problems don't effect every car so you have almost no chance of getting it all sorted out and will be told software bugs and no current fix forever talking from experience.

Post #556669 Wed May 16 2018 9:46pm
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lee551247



Member Since: 23 Aug 2012
Location: Cheltenham
Posts: 184

United Kingdom 

The car had the fault from day one which I was told it would be sorted, had to wait 3 weeks for them to order a wheel in which was on back order then nearly another 2 weeks to sort the software which didn’t sort then had it back for another week to sort software which didn’t! The car has only done 2,000 miles and that’s only because I’ve been waiting for the dealer to get the car booked in and provide me with a loan car! 2018 Range Rover Sport SVR arrived but now rejected!
2019 Range Rover Sport SVR in Madagascar orange on order!

Post #556670 Wed May 16 2018 9:56pm
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SVR575



Member Since: 16 Apr 2008
Location: uk & Europe
Posts: 1669

United Kingdom 

Sorry to hear this Lee. I would say you are more than in your rights to reject the car ,you have given them plenty of opportunity to put the car right and they have not been able too. Headlights? that's a new thing, first i have heard about this.
Such a shame.. SVR 2018 in Santorini Black.

Post #556697 Thu May 17 2018 8:39am
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 16545

2013 Range Rover Sport SDV6 HSE Stornoway Grey

I would say that you are well within your rights to reject the car - FFS it’s >£100,000 vehicle it should not have left the factory with those problems, it should have been perfect. Land Rover wants to charge prices that the likes of Bentley and Rolls Royce charge then they have to be in a position where they need to prepare cars to the same standard and to not release them until they are perfect. They also need to train their QC staff to the appropriate standard. 2018 Melting Silver Mini Countryman PHEV - a test car before Seeing if I could go to totally Petrol/Diesel free motoring
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Post #556698 Thu May 17 2018 8:59am
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Tyrefitter



Member Since: 19 Jul 2015
Location: East Yorkshire
Posts: 1775

United Kingdom 2013 Range Rover Sport Supercharged Autobiography Fuji White

It makes you wonder if most of these 18 plate RRS's they have on there forecourts are ones that customers have rejected,,i would not purchase one just incase this is the case.

Andy 2014 RRS SC santorino,coris roof.
2016 VW Amarok Highline,candy white
2014 Evoque D-Lux Fuji
Previous motor.
2014 RRS AB FUJI
2012 RRS Dynamic red edition Fuji
2012 RRS SE santorino
2015 Navara White
2008 RRS white TDV8
2007 RRS black TDV8
2002 RR Vogue
1996 P38 2.5 HSE.

Post #556704 Thu May 17 2018 11:21am
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Cantona



Member Since: 27 Oct 2015
Location: Cheshire
Posts: 419

United Kingdom 

Sorry to hear this Lee, pathetic that a car of this value (or any value really!) can leave the factory with these problems, didn’t realise that the main credential for working in their quality control department was to be completely blind. F***ing useless. Estoril Blue SVR.

Post #556753 Thu May 17 2018 9:58pm
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Violetpiano



Member Since: 03 Jun 2014
Location: London
Posts: 531

United Kingdom 

Lee,

Sorry to hear that the problems have not been resolved and by the sound of things, they don't look like getting resolved any time soon either. I don't know the legal / consumer rights regarding rejecting and can't and won't tell you what you should do.

But if I had the experience that you have had, I would want to reject it and be rid of it too.

Jas Current RRS: MY18 SVR
Previous RRS: MY15 RRS 5.0L Autobiography

Post #556757 Thu May 17 2018 10:45pm
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lee551247



Member Since: 23 Aug 2012
Location: Cheltenham
Posts: 184

United Kingdom 

Thanks for the comments guys, my dealership has put the case forward and filed for rejection to Land Rover so we just have to wait to see what they say, apparently they have 48 hours to respond! 2018 Range Rover Sport SVR arrived but now rejected!
2019 Range Rover Sport SVR in Madagascar orange on order!

Post #556782 Fri May 18 2018 9:28am
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philmw



Member Since: 18 Aug 2006
Location: Nottingham
Posts: 1608

United Kingdom 2012 Range Rover Sport Supercharged Sumatra Black

Sad to read, but interesting how this works. Why does the dealer have to reject the car from JLR? Surely that's not your problem, but theirs. 

Post #556785 Fri May 18 2018 9:52am
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 16545

2013 Range Rover Sport SDV6 HSE Stornoway Grey

It’s the way that the JLR to Dealership relationship works - you don’t buy the car from Land Rover you buy it from the dealership who are “agents” for Land Rover, so they also then have to reject it with the factory to get their money back as far as I know. 2018 Melting Silver Mini Countryman PHEV - a test car before Seeing if I could go to totally Petrol/Diesel free motoring
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Post #556788 Fri May 18 2018 10:05am
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Lyonhead



Member Since: 21 May 2016
Location: Cardiff
Posts: 308

Wales 

Lee,

The ball is in your court because if LR are to type they certainly won’t get back to you within the 48 hrs Rolling with laughter Rolling with laughter

In all seriousness though, really sad to hear of your trouble.

I hope you get the result you want Thumbs Up Thumbs Up

Post #556825 Fri May 18 2018 1:58pm
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Cantona



Member Since: 27 Oct 2015
Location: Cheshire
Posts: 419

United Kingdom 

Tim in Scotland wrote:
It’s the way that the JLR to Dealership relationship works - you don’t buy the car from Land Rover you buy it from the dealership who are “agents” for Land Rover, so they also then have to reject it with the factory to get their money back as far as I know.



It should be the dealers problem as that's who sold you the car (& who you have paid).
Their issue with the factory should be their problem! Estoril Blue SVR.

Post #556827 Fri May 18 2018 2:04pm
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james5599



Member Since: 14 Jun 2009
Location: london
Posts: 299

United Kingdom 

Tim in Scotland wrote:
It’s the way that the JLR to Dealership relationship works - you don’t buy the car from Land Rover you buy it from the dealership who are “agents” for Land Rover, so they also then have to reject it with the factory to get their money back as far as I know.



I may be wrong but that doesn’t sound right.

Dealer is an independent business , they buy from JLR and you buy from them...ones sales contract is with the dealer ....you reject car with dealer, what they do after that with JLR is their business.

Least that’s my understanding ....I have rejected a bmw previously, my course of action was to reject with the dealer. 2017 Svr and 2018 Svr 😂

Post #556828 Fri May 18 2018 2:07pm
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360



Member Since: 02 Aug 2013
Location: kent
Posts: 115

United Kingdom 2011 Range Rover Sport SDV6 HSE Buckingham Blue

Your consumer contract is with the dealer not JLR, you need to put your intention of rejection in writing asking the dealer to arrange to collect the car and refund your money. If the car is over 30 days old they do have the right to deduct for usage

Post #556835 Fri May 18 2018 4:45pm
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