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Vadim



Member Since: 20 Apr 2010
Location: London
Posts: 844

United Kingdom 2010 Range Rover Sport Supercharged Santorini Black

I'm not even waiting for the call now. I'll be back from the business trip and will take my car from there whatever the state and will do my absolute best and make sure my experiences is well known across all major Land Rover forums. Natasha absolutely disgusts me. Vadim A.

Post #537406 Thu Oct 05 2017 1:16pm
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james5599



Member Since: 14 Jun 2009
Location: london
Posts: 145

United Kingdom 

Is Natasha fit though?!......it may have some bearing whether she should sacked or just merely reprimanded.....; ) 2017 Svr

Post #537422 Thu Oct 05 2017 3:01pm
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Vadim



Member Since: 20 Apr 2010
Location: London
Posts: 844

United Kingdom 2010 Range Rover Sport Supercharged Santorini Black

I called today again. Natasha was not in... Someone else took the call and of course he promised to call me back. I refused to get off the line again and asked to speak to the Manager - Paul. I was put on hold for 10 min, then asked again if Paul could call me back which I understandably refused as well. So they put me on hold again, make me wait for another 20 min and then hang up. Tried calling back right away and they never pick up the phone.

Here is a quick photo of how long I've haven waiting on the line to find out whats going on with my car which has been there for 4 weeks.

36 mins long to get an update from any person willing to do so at Lookers Park Royal - they couldn't find anyone up to the task.

 Vadim A.

Post #537423 Thu Oct 05 2017 3:09pm
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james5599



Member Since: 14 Jun 2009
Location: london
Posts: 145

United Kingdom 

Just go in person and collect the car.

Send the link for this thread to the managing director of the group and leave an honest review on google.


I just bumped into a salesman’s from my local dealer (battersea- the sales guys are completely useless) and he asked how my Svr was etc, and why we hadn’t been into see him for my missus velar , I told him straight , because you’re a shower of sh*t. My missus who usually doesn’t say boo to a goose even piped up and tore a strip off of him, poor bloke just stopped for fuel .

I won’t spend a penny of my money with them.

If enough people vote with their feet business have to listen.

Regards. 2017 Svr

Post #537436 Thu Oct 05 2017 3:37pm
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BJH1959



Member Since: 25 Mar 2017
Location: Hampshire UK and Northern Portugal
Posts: 76

United Kingdom 2005 Range Rover Sport TDV6 HSE Cairns Blue
GO PUBLIC

Use this link. http://media.landrover.com/en-gb/contact

Contact someone / everyone on it and say you're going to BBC Watchdog and the press. They'll sort it. 2005 RRS LHD Cairns Blue 2.7HSE (remapped) 20" wheels.
Had many cars since passing test in 1977, including new ones. This is the best ever. Love it.

Post #537437 Thu Oct 05 2017 3:42pm
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Vadim



Member Since: 20 Apr 2010
Location: London
Posts: 844

United Kingdom 2010 Range Rover Sport Supercharged Santorini Black

Ive reported the dealership to LR Customer Service at their HQ and they've opened the case to investigate. To my surmise, or not, before opening the case they contacted Lookers Park Royal to find out whats going on with the car and were told there was no one to speak to them... If HQ calls in to find out whats going on and doesn't get an answer - it does sound serious. Vadim A.

Post #537438 Thu Oct 05 2017 3:46pm
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Vadim



Member Since: 20 Apr 2010
Location: London
Posts: 844

United Kingdom 2010 Range Rover Sport Supercharged Santorini Black
Re: GO PUBLIC

BJH1959 wrote:
Use this link. http://media.landrover.com/en-gb/contact

Contact someone / everyone on it and say you're going to BBC Watchdog and the press. They'll sort it.


Thank you very much for the link. Vadim A.

Post #537439 Thu Oct 05 2017 3:47pm
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BJH1959



Member Since: 25 Mar 2017
Location: Hampshire UK and Northern Portugal
Posts: 76

United Kingdom 2005 Range Rover Sport TDV6 HSE Cairns Blue

You're welcome. I hope you sort it soon. Thumbs Up 2005 RRS LHD Cairns Blue 2.7HSE (remapped) 20" wheels.
Had many cars since passing test in 1977, including new ones. This is the best ever. Love it.

Post #537446 Thu Oct 05 2017 4:56pm
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Lucifus



Member Since: 12 Sep 2017
Location: Herts
Posts: 11

United Kingdom 2009 Range Rover Sport TDV6 S Java Black

I’ve not used lookers myself but your experience unfortunately is no surprise. It’s not just main dealers who give poor experiences/customer service. I refuse to use main dealers now if I can help it. I’ve also been screwed by specialists in the past. I think I’ve found a good one though just outside of London. Just had a major service carried out including belts, brakes and bushes. The service was honest, the customer service was great and the price ok. Thank god for review sites online. The google review score for lookers is terrible!

Post #537451 Thu Oct 05 2017 5:48pm
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Lucifus



Member Since: 12 Sep 2017
Location: Herts
Posts: 11

United Kingdom 2009 Range Rover Sport TDV6 S Java Black

https://g.co/kgs/Z9VS4T here’s their review link

Post #537452 Thu Oct 05 2017 5:50pm
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