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![]() | Home > Technical > PDC Fault ex Land Rover GTR Site |
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| Tim in Scotland Joined: 30 May 2005 Location: Driving along in my automobile Posts: 8014
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Cheers Stu, I have the sometime it works, sometimes it doesn't work PDC so when the car is next in the dealers I will mention it! A Carbon Footprint is the mark a lump of coal makes when it's dropped on the ground.
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| BBlackRRS Joined: 31 Aug 2005 Location: US Posts: 40 |
Biggles, did you $pay$ for the GTR subscription? Is there any way you can post the other 4 or 5 issues w/ this vehicle since LR want us to pay to know what exactly is wrong w/ our vehicles? |
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| grommet Joined: 28 May 2005 Location: Northern California Posts: 299
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If you have a problem, you should take your vehicle to your service department. They use these exact documents to help "fix" problems reported... it's their resource! You should not have to do their job. These documents are technical service bulletins, and not "recall notices" or "customer notifications." |
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| shmoogle Site Moderator Joined: 07 Sep 2005 Location: My arse, Your face. Posts: 20400
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Excellent Biggles - forewarned is forearmed or whatever it is they say! Thanks for this. |
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| BBlackRRS Joined: 31 Aug 2005 Location: US Posts: 40 |
Except when my local dealer fails to fix the problem, I want to know my sh*t, I don't mind taking the time to find something out on an automobile I drive at over 120mph, thanks.
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| grommet Joined: 28 May 2005 Location: Northern California Posts: 299
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I'd find a better service department. |
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| shmoogle Site Moderator Joined: 07 Sep 2005 Location: My arse, Your face. Posts: 20400
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I also wouldn't be so sure the service department is even aware of a lot of these documents. When I first broached this subject with my dealer earlier in the week, I even quoted the GTR article number and still they said, "no, not a problem with that!". So now I have the hard evidence I shall be able to phone again and explain exactly what they need to be doing. This isn't just LR - this used to happen with BMW service bulletins too.
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| BBlackRRS Joined: 31 Aug 2005 Location: US Posts: 40 |
Thanks Biggles for providing the information instead of having other people who are interested in helping out there local shops fix their cars, pay for this information and/or telling them to find another shop. Cheers
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| Biggles Joined: 26 May 2005 Location: Preston, Posts: 916
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| grommet Joined: 28 May 2005 Location: Northern California Posts: 299
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Is bad service behavior really that common in the world of Land Rover? I'm very aware of the general corporate commuications issues, but the service departments I've worked with in the states are quite aware of their technical resources and don't simply blow customers off. It doesn't make business sense, as they are paid by Land Rover for warranty work. The more, the better. Are your service advisors that clueless?!
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| Tim in Scotland Joined: 30 May 2005 Location: Driving along in my automobile Posts: 8014
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Biggles I think it has a lot to do with the way the warranty claims system works within the dealer network. The client requests something be looked at, car goes in and the reception prints out a job sheet, mechanic gets jobs sheet and sees there is a fault to investigate but more often than not he is not aware of the GTR system (that requires the brains of the service manager who has a computer and printer on his desk). Mechanic spend half a day trying to replicate the fault with no success.................. then service manager realises he has GTR sheet on this fault but it says the fault should only take 25 minutes to rectify yet mechanic has already spent 2 hours on the job. Who is going to pay for the hours claimed? Oh dear we had better tell the customer to keep an eye open for the fault recurring and ask them to bring the car back in next time it occurs and then we will know what to do! Frustrated client, bean counters happy as labour is covered by "unable to replicate fault" remark on service report.
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| Biggles Joined: 26 May 2005 Location: Preston, Posts: 916
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The frozen door seal problem used to happen on my previous X5 and also on my old P38A.
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| bgreig Joined: 10 Jun 2005 Posts: 12
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I may have missed it, but could you advise how to access this GTR information? Thanks,
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| Biggles Joined: 26 May 2005 Location: Preston, Posts: 916
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Follow the link below,
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