Hi im quite new here as a new RRS owner but just thought i'd share what should have been a positive and exciting experinece. I bought my RRS TDV8 from WWW.SIMONJAMESCARS.CO.UK and whilst on the surface they appeared to present as decent and honest I've had a very bad after sales experince. The car began knocking on day 1. Rang simon james who said wear and tear (i'd paid £35 grand the day before) so I took it and paid for a main dealer inspection(£65) who said ARC bar bushes shot but more importantly the brake discs are heavily corroded and pads are 90% + worn and a sensor wire was snapped. Rang simon james to say dealer quoted £1100 for brakes, bushes and labour. Simon james say theyll pay £415 but ended up paying £500 so I have bought the parts and paid an independent. In the meantime today is day 27 of owning the car and simon james cars have yet to forward me the logbook because they were frightened to upset the former keeper who is a footballer and it was his wifes car. When i put this to him simon james said they treat everyone the same. Well if thats how they do business then they should be ashamed. Ive had to take time off work, pay for an inspection, source all the parts myself and pay for the brakes (whilst waiting for the £500 refund) and bushes and find an independent to complete the job when THEY should have done this. In addition they know the WAG has a spare key but its too much of an inconvenience to ask her to return it. She is after all a WAG I have sorted it myself and am for the first time enjoying the car but have yet to get the logbook as its now in the hands of the WAGS husbands agent. FFS

anyway apart from the rant I love my car and am looking forward to my first winter in the snow and ice destroyer.  There are only two teams on merseyside. Liverpool and Liverpool Reserves

Last edited by TheLoneRanger on Thu Dec 01 2011 9:57pm. Edited 1 time in total

Moral of the story is...don't buy a car from

Simon James Cars!

Good that you tell people of your experiences so they know....

Unfortunate.. glad you've got it sorted though..

In regards to your V5.. my wife's X6 was also a 'pre wag' wagon.. and i had similar problems getting the V5 from the 'Agent'.. After weeks of hassling them, i gave up and just paid DVLA the £20 odd and applied for a new one.. it arrived within 10 days.. much less hassle than contacting them again and again..

My X6 was bought quite cheap though and its in good condition, full service and not in need of anything, so this V5 issue wasn't that much of a bother compared to what you have been through, but you may prefer to just pay the DVLA just so you don't have to contact them again!!

Shouldn't this be in dealer feedback

Thanks for sharing tho  Have i got the busted controller?!?!!?

2009 RRS TDV8
Santorini Black
Ivory / Anigre
Privacy
DVD & TV
Side Steps

Mr H wrote:

Shouldn't this be in dealer feedback

Press your red triangle in the top right hand corner of your post and suggest it to martin who will then move it if necessary

kam100 wrote:

Unfortunate.. glad you've got it sorted though..

In regards to your V5.. my wife's X6 was also a 'pre wag' wagon.. and i had similar problems getting the V5 from the 'Agent'.. After weeks of hassling them, i gave up and just paid DVLA the £20 odd and applied for a new one.. it arrived within 10 days.. much less hassle than contacting them again and again..

My X6 was bought quite cheap though and its in good condition, full service and not in need of anything, so this V5 issue wasn't that much of a bother compared to what you have been through, but you may prefer to just pay the DVLA just so you don't have to contact them again!!

that seems like a viable option so THANK YOU. Any help in relation to me feeling like the actual owner will be taken with gratitude  There are only two teams on merseyside. Liverpool and Liverpool Reserves

Welcome

Sorry to hear your problems. I suggest you read the information on consumer direct below

http://www.direct.gov.uk/en/Governmentciti.../DG_183047

I think they are breaking the law  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

They technically are, but like in my example.. when i pressed them on this point, they just said.. YES it's in the post to you.. and it never showed up. So it became apparent they had either lost it or couldn't be bothered to get it off the WAG so i chose to apply for a new one and pay the fee reluctantly..

To get new one you can download the form here:

http://www.direct.gov.uk/prod_consum_dg/gr...067819.pdf

Ady 555 wrote:

Mr H wrote:

Shouldn't this be in dealer feedback

Press your red triangle in the top right hand corner of your post and suggest it to martin who will then move it if necessary