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jamiequ1



Member Since: 23 Jan 2011
Location: london
Posts: 58

I thought you could use LR warranty at any LR dealer?

Post #288661 Thu Feb 10 2011 7:46pm
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m6totdv8



Member Since: 06 Dec 2010
Location: West Mids
Posts: 51

United Kingdom 2008 Range Rover Sport TDV8 HSE Stornoway Grey

Was given a 6mth "select" warranty that to be honest I didn't do my homework on , when i asked why only 6mths was told that was the norm ......I didn't question it foolishly & then I paid for a stratsone extended 18mth warranty....both of which are probably not worth the paper they're written on . Especially as I think I can hear the arb knocking ! And it came with the Overfinch 22"s on. Rolling Eyes .


Nick........sorry for dragging this O T. Current : Overfinch TDV8
Gone : BMW M6 V10
Gone : BMW 535d
Gone : BMW X5 4.6
Gone : BMW M3
Gone : Merc E280

Post #288662 Thu Feb 10 2011 7:52pm
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BIG DJ



Member Since: 25 Oct 2009
Location: Heathrow
Posts: 813

United Kingdom 2006 Range Rover Sport TDV6 HSE Java Black

Was the car over 75,000 miles when purchased?

If not they've had you over as you would have got a 12month LR extended warranty and they then sold you another 12 but worded it that you got 6 and paid for 18.

See link below

http://www.landrover.com/gb/en/lr/approved...d-promise/

Post #288669 Thu Feb 10 2011 8:17pm
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m6totdv8



Member Since: 06 Dec 2010
Location: West Mids
Posts: 51

United Kingdom 2008 Range Rover Sport TDV8 HSE Stornoway Grey

It's at 55K ?? Question Question Sad .... I think I will give Landrover C S a call tomorrow.....or am I wasting my breath ?

Nick Current : Overfinch TDV8
Gone : BMW M6 V10
Gone : BMW 535d
Gone : BMW X5 4.6
Gone : BMW M3
Gone : Merc E280

Post #288678 Thu Feb 10 2011 9:27pm
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BIG DJ



Member Since: 25 Oct 2009
Location: Heathrow
Posts: 813

United Kingdom 2006 Range Rover Sport TDV6 HSE Java Black

Worth a shot. Or go back in sh*tstones armed with the info of the website and demand your money back for the extended warranty.

Post #288683 Thu Feb 10 2011 9:49pm
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m6totdv8



Member Since: 06 Dec 2010
Location: West Mids
Posts: 51

United Kingdom 2008 Range Rover Sport TDV8 HSE Stornoway Grey

You see this is exactly what I was getting at with my first post on this thread Evil or Very Mad Censored .

Nick ...... Once again Sorry for O T. Current : Overfinch TDV8
Gone : BMW M6 V10
Gone : BMW 535d
Gone : BMW X5 4.6
Gone : BMW M3
Gone : Merc E280

Post #288684 Thu Feb 10 2011 9:53pm
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DrLex



Member Since: 21 Nov 2005
Location: Ciderspace
Posts: 257

Iceland 

m6totdv8 wrote:
It's at 55K ?? Question Question Sad .... I think I will give Landrover C S a call tomorrow.....or am I wasting my breath ?

Nick


Save your breath; Stratstones do not retail all their cars via the Land Rover Approved scheme and therefore avoid the 1 year warranty when doing such. They will claim that this allows them to price the cars in a keener fashion.

Personally, unless I knew & trusted either salesman or service manager at a Stratstones, the amount of complaints I read about them would cause me to steer well clear.

Post #288696 Thu Feb 10 2011 11:17pm
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ChrisP



Member Since: 26 Jan 2008
Location: Derbyshire Dales
Posts: 1392

United Kingdom 2011 Range Rover Sport 3.0 TDV6 HSE Santorini Black

I used to work for a huge American multi-national that trained us as salesmen to welcome complaints and I think this thread highlights why that is such a successful strategy in that it allows a company to turn around a negative into a positive when it addresses the issue and ends up in a better position than before with the customer who ends up delighted that his complaint has been investigated and addressed.
Well done once again LPR in reinforcing your leadership position. Thumbs Up MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Post #288702 Fri Feb 11 2011 7:14am
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Lookers Park Royal



Member Since: 15 Nov 2007
Location: London
Posts: 2303

Thanks for everyone's comments, and it now sounds like 'problem solved' Thumbs Up Apologies again to the OP. Obviously this post highlights that we are human after all Whistle however as a rule I would like to think that we are more attentive than the average 'stealer' Wink .

James Thumbs Up Thumbs Up

PS If anyone has any concerns whilst dealing with us then please PM me in addition to posting. I check my PM's a few times a day, unless on holiday/Sunday's Shocked , and I will always highlight the issue to the relevent dept Manager for response on the next working day.


Last edited by Lookers Park Royal on Fri Feb 11 2011 11:55am. Edited 1 time in total

Post #288707 Fri Feb 11 2011 8:15am
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Misery



Member Since: 07 Dec 2005
Location: Waiting for L405
Posts: 2555

United Kingdom 

Shocked Shocked never seen you use the word stealer before James Shocked Shocked

Post #288746 Fri Feb 11 2011 11:54am
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Lookers Park Royal



Member Since: 15 Nov 2007
Location: London
Posts: 2303

Misery wrote:
Shocked Shocked never seen you use the word stealer before James Shocked Shocked


Mis, only when I'm on the back foot! Sad How many Range Rover Ultimates do you want me to put you down for?

James Thumbs Up

Post #288766 Fri Feb 11 2011 1:10pm
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Misery



Member Since: 07 Dec 2005
Location: Waiting for L405
Posts: 2555

United Kingdom 

That's the only reason i am going is to see that James. Wish I could afford to order one from you. I think it looks even better than the HH.




















But at 130k a new G is only 126K Wink Wink

Post #288876 Sat Feb 12 2011 10:38am
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leedsunited



Member Since: 04 Aug 2008
Location: Selby
Posts: 1368

United Kingdom 2008 Range Rover Sport TDV6 HSE Java Black

ChrisP wrote:
I used to work for a huge American multi-national that trained us as salesmen to welcome complaints and I think this thread highlights why that is such a successful strategy in that it allows a company to turn around a negative into a positive when it addresses the issue and ends up in a better position than before with the customer who ends up delighted that his complaint has been investigated and addressed.
Well done once again LPR in reinforcing your leadership position. Thumbs Up


Chris - Couldnt agree more, i have been in sales for many years and i have lost count how many times i have attended a meeting with a customer who has a complaint / issue and have walked away with an order for extra work.

Post #291719 Wed Mar 09 2011 9:48pm
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